I was placed in room 107 and and found the floor with about a gallon of water on it between the bed and window. I contacted the front desk and was told that they were sold out and there was nothing they could do. I asked for the manager who never responded. We used towels to keep the floor dry by the door but we couldn't use the bed there. I complained the next morning and got the same excuses and again no response from management. By afternoon I found a room that was being cleaned and the evening staff moved us. The new room (109) has a bathroom door with broken hinges so it can't be closed. All that and they did nothing but make excuses for everything. Worst of all, the people staying in room 105 told me they originally were put in room 107 and complained about the flooding and were moved. The next day without any actions taken to fix the problem, they put me in that room. In the end I got nothing for my troubles but "I'm sorry " and no response from management.
Important Things to Know:
Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Choice Hotels Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the recent reviews.
Negative Highlights
- Guests report being placed in rooms with standing water and black mold.
- Staff often fail to resolve maintenance issues or provide refunds.
- Loyalty members say points are not refunded even for medical emergencies.
Most commonly discussed topics
The most helpful reviews behind these summaries
I have been a Choice Hotels member since 2016, reaching their platinum status. On October 24 I broke a leg at a football tailgate event and subsequently had surgery and spent 4 days in a nearby hospital. I had a 10/24 reservation at a Comfort Inn/Suites in fort Chiswell/Wytheville VA, and someone in my party called that hotel to inform them I would not be able to make that reservation. The room had been paid for with accumulated points, and for reasons unknown to me, the reservation was not cancelled, and the room was supposedly not re-booked. Choice Hotels has refused to refund me my points. I will not be staying with them anywhere at any time in the future.
Quality inn chesterton, IN terrible experience reserved a room with tub handicap room and there was no tub stopper. Told me they did not have any and did not have any maintenance that evening. Next day they moved me across the hall to a room with a tub stopper. I was worried about the refrigerator and in the daytime they said there was no maintenance and i asked the manager to call me but she was too busy and left the motel and never called me back I was checking the frig and found several spots of black mold. Called choice but the gm never called me back either.
Reviews (215)
Me and my wife booked a room a week ago for Memorial Day weekend down in Atlantic City almost a week ago and she received a Confirmation Email detailing the reservation. She received another email just today stating that the Reservation was Cancelled. She never called or emailed anyone to cancel. This is FRAUD and apparently, the Indian Franchise Owners are SO CROOKED AS TO PUT IN A CANCELLATION ON ANY RESERVATION THEY FEEL IS NOT PROFITABLE. DO NOT BOOK ANY ROOMS WITH RODEWAY IN ABSECON NEW JERSEY. CHOICE HOTELS WHICH IS THE PARENT COMPANY OF RODEWAY INN IS JUST AS CULPABLE AND USELESS WHEN YOU TRY TO LODGE A COMPLAINT. YOU CAN'T EVEN GET THROUGH TO ANYONE IN GUEST RELATIONS. WORD TO THE WISE, BOOK YOUR ROOM WITH A HOTEL/MOTEL OUT OF THIS NETWORK OF FRANCHISED HOTELS.
I booked a room at a Choice Hotel through their web site. When I received the confirmation email I noticed it was for two weeks later. I immediately called customer service and was told that there was nothing they could do and I would have to pay for this room. This seems like fraud since I put in the dates I wanted and somehow they were changed (anybody else have this problem, maybe class action law suite). I will not be anywhere near this area on these dates so why do I have to pay for a room that I cannot use? It seems like Choice Hotels is trying to the internet discount web sites but have gone farther with changing dates to times when their hotels are not busy and charging customers for the rooms (fraud?).
The building is being remodeled but is nice and clean. The room was very neat. It got cold with the new air running. Breakfast ok except for the link sausage. Good value
My wife went to the Choice Hotel Website to book a room for 3/25/16 for a one night stay on 3/21/16 for 630 West Bay Street Savannah GA. We arrived on 3/25/16 and was informed that we booked our room for 3/25/16. We explained that was incorrect, they acknowledge that they didn't sent a email confirmation, only a survey on 3/24/16. The gentleman that checked us into the room is also the General Mgr. So Mr. Jean provides guest services, monitor the email complaint box, and believes he is objective in rendering a fair resolution. Mr. Jean also, confirms that we probably didn't receive an email confirmation, he confirms, that they did rent the room. But, I'm having to deal with the Corporate office for a refund. This is unbelievable! Me and my wife are both Veterans... we deserve better.
I got a job there at the end of 2014 and this is the 3rd time I've worked there doing housekeeping I've always left there on good terms that's why I've worked there 3 times now but the GM has ALWAYS been super fair with me and VERY flexible with my hours and with my personal and home needs with me needing certain days off work and sometimes even days off work last minute! He's ALWAYS worked with me and helped me figure it out the only thing I don't care for is all the talking about other employees drama but that's going to be ANYWHERE you work that's nothing but a whole bunch of women working together every day lol but other than that I love working there
If by chance your headed to Florida for bike week in Leesburg Florida, do yourself a favor and stay away from the Sleep Inn at Leesburg. Bed buggs and roaches the first night we got there. Along with fleas and many more problems. Again brothers and sisters do yourself a favor and stay away. You might want to also stay away from the comfort Inn down the road same employees
I made a reservation last week for travel over thanksgiving, two nights two rooms each night. Later, I found myself on Travelocity and thought I should just check to see, kind of proud that I thought I had gotten a great deal. NO! I found that I could save $70.40 by booking through Travelocity rather than their website direct! It gets worse!
I called the number on the Choicehotel.com reservation and just hoped they would match the price on Travelocity. NO! After waiting on hold and talking to four (4) people they hung up on me and said they couldn't help me. They would NOT even match the other price let alone guarantee it! Other sites would have beat the lower price by a percentage. Not this group! They were rude, said I had to fill out some online form, but that was only valid within 24 hours of making the reservation and on and on! I am so disgusted I did make the reservation through Travelocity and cancelled through Choicehotels, but I am tempted to not stay there at all because I was treated SO poorly by the website that appears to be the main link to the hotel! The hotel is Comfort Inn in by the Bay in San Francisco, CA.
Buyer Beware! These people are terrible at customer service!
We stayed one night in Obetz, Ohio at a Comfort Inn. The room was in major need of maintenance and a GOOD cleaning. The bathroom was digusting. I could not take my shoes off the entire time. The website states an indoor heated pool. This is not true. They have a room filled with wall heaters. The pool itself was not heated. The map in the room states vending on every floor. Again, not true. There was 1 single vending machine on the first floor that keeps your money. To book on the website was half of the cost rather than if you called the hotel directly but even still was charged an extra 150$ because we complained that the 2nd floor smelled so bad. We were charged a "cleaning fee" because we pointed out that the floor stunk so bad. Scam artists.
Choice Hotels claims that the hotel is independently owned so there is nothing that they can do about it. Lovely as the managers and staff at this hotel were so hateful and condescending. But these are the people that you are forces to deal with. Why even put your name with this place if you have no control. I wouldn't want my name affiliated with such a disgusting place. Stay away from Choice Hotels.
Another pleasant stay for us at this wonderful location! Staff very friendly & helpful upon checking in last eve. 07/08/15. And delicious fresh made cookies awaiting arrivals. Wow!
You'll find a nice, clean room to retire and upon waking in the morning an awesome breakfast! The kitchen cook, Rose does a super job of having things filled and in a presentable way that makes you want to challenge your tastebuds. Aroma of bacon greets you in the morning.
Traveling this way, make this a sure overnite stop. Lancaster County North Comfort Inn At Denver Pa is the one you want. Enjoy.
Well after giving the Rodeway inn Fife, WA a 1 star! I figure I would try them again since I am a OTR Trucker! I pulled into the Hardin, MT Rodeway Inn motel Thursday and spent 4 days here I was greeted very friendly and politely by the manager SAJ I had my pet with me and he put me in a very comfortable room carpeted as the last one was tiled! This bed was very comfortable then the BED ROCK MOTEL in Fife, WA that I stayed at! It had a clock and even a coffee machine in it as the BED ROCK didn't! It was cool if I wanted to have coffee for myself! The towels were as white as the sheets as the BED ROCK MOTEL in Fife, WA had stains on there towels and holes in there blankets ewww! But the staff here in Hardin, MT was eager to change them everyday if need be! One particular thing I liked was that it had a separate room for it's continental breakfast and it was very clean as SAJ was always busy cleaning up after us messy eaters lol! I will gladly stay here again and if I could give them a 10 star I would! This property inside and out sparkled and it is because of hard working non lazy people such as SAJ and the staff that make it a welcoming stay! Thank you SAJ and staff for making my stay very comfortable!
The easiest points system to get a free night in a hotel. The motels are generally clean and well maintained. I would avoid the bottom tier such as Rodeway and Econolodge. Sleep Inn and Comfort motels I have found to be a good value.
Breakfast is generally cereal, waffles, yogurt, fruit and sometimes eggs. A good value
I travel for my work; therefore, I go from city to city and stay for up to a year on my different contracts. I joined Choice Privileges via telephone. Nothing but problems and they don't care. I stayed at an Econo Lodge for four months. I got a better rate through the manager than ChoicePrivileges or any other website. I was told I still accrued points. I did not.
I am now at another Choice Hotel in another state. I still have been trying to get online access to my account (six months now) and their customer service keeps giving me the run around. I need to extend my stay. The hotel manager told me that ChoicePrivileges will give me a better rate than he could. The Customer Rep at ChoiceHotels wanted $10 more per night than hotels.com and $3 more a night than their website. When I told the Customer Rep, he said, "So, do you want the reservation or what?" He refused to acknowledge the better deals. No need in becoming a member of this rip off. What a joke!
Love them I get free stays all the time and at great hotels to boot! Hands down the best points club if you travel.
Confusing bait and switch policies, no helpful customer service after repeated phone calls, no supervisor available to solve my issue when the website did not honor the coupon code they promoted... its not worth the headache to try booking with them again.
One of my favorite hotels is in their network, but I only book through the hotel desk and never through this service. SOO frustrating
I recently signed up as a Choice Hotels Member for free and reserved 2 nights at 2 different Choice Hotels for a family vacation this summer. I just logged in to plan a trip to Panama City in a few days and realiaed I already earned enough points for 1 free night stay. I can't believe I already have a free night. That's incredible. I have never earned points so fast with any other site. They are awesome.
