Choice Hotels

I would not use this motel the desk staff was very friendly but the cons are that had no breakfast or coffee in lobby our room 105 the a/c didn't work every time you used the toilet you had to wait to make sure it stopped running after midnight lots of noise and dogs barking in parking lot. The property did not seem safe with the guest that were there

This Hotel left us with no place to stay. We arrived to find out they would not let us stay. Sprinkler system issue. We never got a call - No email. Just No place to stay and no one seemed to care. All the other hotels were either booked or triple the price because of last minute. We ended up driving home. Put a complete damper on our weekend in Maine.

They frequently have promotions advertising if you meet certain criteria you will get one free night's stay. That is deceptive at best. I more than met at least one of the promotions--staying longer at each place than the minimum required. I got 5000 bonus points. The minimum required for one free night is 8000 points. Most require well in excess of 10,000 points. Thank you Choice for this promotion. It did not get me a free night. It got me at best 5/8 of a free night and likely far less.

Everyone that works the front desk is extremely nice, knowledgeable and helpful. Especially Yasmine. I came 2 her with a concern and she did everything possible rectify the problem and 2 ensure I walked away a happy customer.

I ordered 3 gift cards using points. Two $100 visa gift cards and a $50 Amazon gift card. Today I activated two out of the three cards. The third card would not let me activate. I contacted the Visa institute and was told the card was reported lost, I asked how if it hasn't even been activated. The lady put me on hold she came back on the phone and said the card is now activated. I tried to use the card and it was declined. I called the balance hotline and the card has a $0 balance. I call the visa hotline again and explained the situation I was then told with a copy of the purchase receipt she would put the money on the card. I informed her that I bought it through Choice Hotels with points she told me without a receipt it's nothing she can do. I call Choice Hotes and explain the situation Choice Hotels told me that they aren't responsible for stolen or lost gift cards I informed him it's not lost or stolen I have it but there is a $0 balance I was told it's nothing Choice can do and was hung up on after being on hold for 45 minutes. Now I'm out of ******* points and a gift card which was a Christmas gift. This is piss poor service. I'm a diamond elite member who stays in a choice hotel at least 150 days a year. Over a $100 gift card I will not be using your services again because of how unprofessionally I was bull$#*!ted and cheated out of what I earned

We booked a room at the Ecolodge in Pigeon Forge Tennessee.
Upon arriving late at night went into the room we were given and being it was dark saw two beds and then all of a sudden movement and then a large man charge us. We told the front desk that was very apathetic and they gave us another room that was worse than a disaster. Lit. A door panel nailed to the wall to block out the laudry room next door; the bathroom so discusting that we told them no way but they would get back to us so we bought cleaners to clean it and even no toilet paper etc. Paint pealing off the wall... We kept being told by 3 people they were working on it although the whole place is tore up from construction (should be condemned). Since then we've been told they never had a complaint, no one would call us back and from Choice Hotels that nothing can be done. WHY NOT? DON'T YOU CARE ABOUT HOW HORRIBLE ONE OF YOUR HOTELS ARE AND THE FACT WE COULD HAVE BEEN SERIOUSLY HURT!

I am an RN who takes care of the most vulnerable, the elderly. I care for my mother who lives with me now. I raised four daughters and was taking my youngest to drop her off at college.

After driving from 10pm to 2pm from Oklahoma to Illinois, I dropped my last child off at college. I was exhausted physically from the drive and emotionally from leaving my baby at college. I went to a hotel to get some rest.

Almost as soon as I arrived my older daughter, taking care of my mom while I was gone, called and told me that my mom had taken a turn for the worst. We decided that she needed to go to the hospital. After a little sleep I head home to my mom.

While driving home I realize that I'm too tired to continue to drive safely. So I look ahead to see if there is a city with a hotel. I locate one in Ottowa KS. I got online and went to the Comfort Inn website to check to see if rooms were available and to book. I didn't realize I loaded Ottowa Canada and booked the night.

I arrived at the hotel and quickly realized my mistake. I paid for the room in Ottowa KS. Got to my room, desperately needing sleep, and called Comfort Inn to cancel the reservations for the Canidian Ottowa room. We talked for over an hour. But was told they would provide a resolution another day.

The "resolution" was that Comfort Inn would not refund me. Even though I called within an hour from making the reservation and stayed in a different Comfort Inn. Not willing to do the right thing reflects on their character and decisions on everything.

Their hotel through Fort Laurderdale FL wasn't the best but the company promised a refund due to how low the hotel was. The refund never came. We stayed back in February, it is not almost September. They keep blaming it on the Covid. I message them at least twice a month wanting my refund and it isn't even my full refund it is only partial. I will never book through Choice and I have informed everyone I know who travels to not book through them also. Horrible Company.

Booked a hotel room fr next week come through find out the representative books me for the same night I was calling on and the Hotel charged me for 1 night fr not show. My whole reservation was completely wrong with the wrong dates And no one from the choice hotels wants to admit the problem and they told me I have to fix the issue and get my money back from the hotel. You are thieves, with a very customer service and you should never be in service.

3355 S. Military Highway
Chesapeake VA *******
United States
NEVER AGAIN mold in bath tube, toilet seat was cracked they glued over then spray painted over, bedding was wet and stained, A/c was so noisy It shook the window it was under, bathroom shampoo was used open bottle, Secure door are always open, elevator rug is so nasty you do not want to step in, they do not serve breakfast or have a pool that functions. Asked if they had another room but no they are full and I will lose my payment. So cheap they even use the old room key paper holder over and just cross out the the number of the previous card holder and give it to the next guest.

I rented a room for 2 nights at the quality inn suites in Saint Petersburg through priceline where I was able to obtain a very good deal. Upon checking in you pay an additional $2 hotel fee and also a $50 deposit that is refundable. The hotel only allowed entrance and exit through the lobby and all other entrances and exits were closed off. They had a curfew of 10pm. Upon check out I was advised I'd get my deposit back. After 8 days I call the hotel to find out abut my deposit and was advised that my deposit was kept because a pillow and sheet were taken which is NOT TRUE. You literally must walk through the lobby with your belongings to exit. I'm sure I'm not the only one who's had to endure this from Quality Inn on 34th street and 14th avenue north in saint Petersburg florida but I will NOT EVER use another choice hotel because they didn't seem to care either after contacting customer service at *******800.

I am quite literally shocked after staying at the Choice Hotels Sleep Inn at Arlington near Six Flags location. This hotel was the absolute worst place I have stayed in my life. I have never written a bad review on a company, not ever, but this hotel deserves one.
My husband and I stayed in the hotel in March 2020. My room DID NOT HAVE A SMOKE DETECTOR! The day we were leaving from our stay, I noticed that the smoke detector cover was disgustingly dirty. Upon looking up at it, I saw that the small hole of the cover showed nothing inside. I pulled down the cover to find NO SMOKE DETECTOR AT ALL, just a plug-in wire where someone obviously removed the detector, and put the cover back up. Someone obviously knew about this. The cover was dirty enough, I am certain it was like that for a considerable time. I sincerely doubt that they check their detectors ever. They are obviously not in compliance with the LAW that requires smoke detectors in every single room. If it happened in my room, I guarantee it exists in many others.
Overall, the hotel was old, in poor shape, and my bathroom fan also did not work. All of that I do not love, but can understand at least. But not having smoke detectors? I am just glad my husband and I made it out of there alive. We have a 2 year old daughter who was not with us. Imagine if we left her without parents due to the utter and total lack of care by Choice Hotels and this Sleep Inn hotel. They have a total disregard for customer safety that is disgusting to me. Upon reaching out to the corporate owner Choice Hotels, I received a complete generic cop out of a response from them that does not make me believe they are concerned or will be making sure that customer safety is being addressed. If you are thinking about staying at this hotel, I would not do it!

Very uncleanly hotels in Dundee and Ann Arbor Quality Inns. They don't care I have contacted them and they have done nothing to resolve other than offer me $50 to go away. Bed bugs on two occasions contracted, shower curtains that allow water to run on the floor causing mold, bugs in their food and there policy to allow the people from the street to hang out in the lobby and eat the food with clients. I support feeding the hungry but a selected time not all day long.

My husband and I stayed at Comfort Suites Fernandina Beach At Amelia Island Friday 1/10/20 through Sunday 1/12/20. My husband booked the hotel and we were unaware that it was not a pet friendly facility.

When I checked in, I told the clerk that my husband had booked the hotel and that he could not remember if he had stated that I had an emotional support animal. She looked in the computer and said that he had not. She then asked me for any paperwork for my dog, which I provided. I was still unaware that it was not a pet friendly facility until she asked me sign the hotel paperwork. I then asked her about the no pet policy that is in the paperwork. I asked her if that applied to my support dog and she said no.

Had I known that we were going to get charged $250 for my dog we would have just found a different hotel. Yes, it was our oversight for not making sure that it was a pet friendly establishment. However, I specifically asked the clerk at check-in about the pet policy and I was told that we would not be charged. We were in and out of the hotel several times on Saturday and no one said anything to us. On Sunday, my husband was stopped by a clerk about the dog when he was taking her out to go to the bathroom. The general manager (Juan Robles) came out and said that they were not a pet friendly facility. My husband tried to explain the situation to him, but he was not interested in anything that my husband had to say.

Upon checking out (about 1/2 hour later) my husband apologized to the clerk and she was supposed to contact the general manager (who was gone at that point) and call us that afternoon, which never happened. I emailed the general manager with no response. After a week, I emailed Choice Hotels and I was told, "I must still defer to the hotel's response as the final resolution to your issue". I emailed them back and asked them how that makes sense considering that the hotel has not responded...? They did not respond to my email, which was a week ago.

The simple fact is; upon checking in, an EMPLOYEE of the hotel said that we would NOT be charged, then we were charged $250. It is as simple as that. Those are the FACTS... I do not know what there is to dispute. I hope that the $250 that was unrightfully charged to us is worth the loss of our business (we stay at Choice Hotels several times a year) and all of the negative reviews that I am going to leave on every possible website that I can. Not to mention the complaint that I have filed with the BBB.

Before management responds to this with some generic response about how sorry they are and how they hope we will stay with Choice Hotels again, know that obviously the general manager was not interested in my concerns or keeping my business before this negative review since no one called us or responded to my emails.

Dear Choice Hotels, Why Have You Abandon Me? (Your Diamond Member)

January 20,2020 Anonymous

Every Company MUST be Held Accountable! Choice Hotels Refuses!

This past year 2019 I moved from Tampa, Florida to find work in Panama City Florida (Devastated by Hurricane Michael) after two family members close to me passed.

Upon arriving in Panama City my travel companion and I are met with with a very high shortage of housing and prices of Hotels that remained raised to a severe level virtually making it impossible to live.

Note: President Trump Warned of Price Gouging and Promised Worker Compensation but most of us have never seen Justification nor Reimbursement.

Moving Forward

I found myself in need of housing and turned to hotels only to find what I've already stated, Very High Gouging by a certain group of Choice Hotel Owners which I've now learned after a very painful educational lesson are MOST all owned by A Group Ownership all under the same Affiliation.

Don't Complain or Else

Don't dare call the Choice Customer Service or Corporate Team as the customer Support Team is outsourced to the Philippians and they unfortunately barely have the compensation skills to adequately help (a tactic used by most low level companies to hide and minimize level of service) or if your lucky enough to get Arizona, a good slap in the face and mentioning your are in fact wrong and bluntly ending the call or promising a resolution that in fact is either retracted or never has follow up.

The Complaint:

How do I count the ways I have booked with so many Choice Hotels this past year and to better summarize all of the issues, I have made a list below:

1) Being told as a Diamond member to "get the F--- out of my Hotel after asking for a weekly rate and the owner got frustrated after I mentioned it wasn't worth that rate: (Quality Inn Panama City Florida) HOUSING DISCRIMINATION VIOLATION

2) Being Told I have not paid after paying Cash and received no receipt. (Hotel called me at Midnight?) RETRIBUTATION

3) Damage to my vehicle after expressing to the "Management" / owners my concerns for my safety and my vehicles safety prior to the incident.

4) Cleanliness... I can only say that I will display videos and photos both on the internet of the horrific health and safety violations of most of the mentioned Hotels. (Roaches in the ice etc)

5) Corporate refusal by the upper levels to even acknowledge a Diamond Member and their concerns. Really. CEO failure and payoffs? From the a Group? Owning a vast majority of Choice Properties?

6) Don't ever expect to be treated as a higher level member or get your earned extras as most Hotels in the Choice Privileges Program fail to even acknowledge this.

7) Standards... LOL No way in any aspect do any of the properties in the Choice program meet their so called standards nor are any of the amenities ever in full effect.

8) Charged an unjust "Resort Fee" (Unexplained by most Hotels) Scam as "This is so you don't have to pay a deposit" that changed five times.

All of the above mentioned are in proof provided by video and photo evidence which will be on display at the GBTA Convention 2020.

Summary
We need to stop the Monopolization of our hotels and resorts so we may all have a better level of service and quality neglected and accepted by Choice. I have reached out to Choice and expressed my strong concerns about all of these issues but was met with 0% care. It is my opinion that Choice will continue to fail their highest level guests and hide behind email or site responses without due diligence. Good luck Choice as my Presentation is in play for GBTA 2020 VIOLATIONS OF THE FAIR HOUSING ACT! In a Federally Declared Disaster Zone as Signed by The president Of The United States Of America Panama City, Florida ref Hurricane Michael