Choice Hotels

I never stayed at one of the choice hotels before but I worked for the one on Romona Blvd.in Jacksonville, Florida and as a guest checked out I went to go pull the linen I saw a bed bug so I killed and I immediately informed my manager which name is Mary she told another housekeeper to go look in the room name Jack and he told me that it's fine so they made me clean the room instead
Of calling the exterminator poor bad management full of bed bugs so examine all of your rooms and I was also working there when a lady got bite all up by bedbugs it was the same room 212 on the second floor I recommend you spend your money else where!

Choice hotels have no none customer service they are rude pigs they are run by rude CEO hotels are leaving them at least 4/5 a day i know a very rich woman who would not allow their CEO to stay at her luxery hotel in Miami do not stay with them or any of their property's there are plenty of other motels to stay at if you complain about them they just blackball you one owner is suing them for running a construction company off they moved to a windham hotel next door

I made reservation at Comfort Inn Palo Alto CA 8/3/2017 and quoted that I will pay CASH when I depart and I arrived 8/4/2017 and checked in and I quoted: I will pay cash when I depart and this Motel is at 3945 El Camino Real in Palo Alto CA and in my room the internet did not work and I went to the office and they could NOT figure out how to get the (Internet) working and 5 hour later it still did not work! And the bathroom has floor tile that is broken and I feel a person could cut there foot on that tile; I checked in with alarm and checked out by BK. This place is a hazard! And the internet did NOT WORK! I will NOT EVER STAY at this Comfort Inn in Palo Alto again because everything is lousy! At this rundown motel.

I WOULD NOT STAY AT THE ECONO LODGE INN AND SUITES IN WILLIAMSBURG, VIRGINIA. FOR STARTERS THE MANAGER WASN'T THERE WHEN I ARRIVED, EVEN THOUGH HE TOLD ME HE WOULD BE THERE. SECONDLY, THEY CHARGED THE WRONG AMOUNT ON MY CARD AND THE DESK MANAGER HAD TO DO AN ADJUSTMENT FOR THE DIFFERENCE. THIRDLY, THE CUSTOMER SERVICE IS VERY GOOD. THE FRONT DESK ATTENDANT WASN'T VERY FRIENDLY NOR PROFESSIONAL. I RECOMMEND STAYING SOMEWHERE ELSE WHEN GOING TO WILLIAMSBURG, VIRGINIA.

I made an online reservation for one room for two days for a weekend get away. Minutes later I receive a confirmation for three rooms! So I immediately call choice hotels customer service, the gentleman informed me it's a Saturday night and because I prepaid he cannot help so he gave me a number to call back in the morning, I call Sunday morning and the man I spoke with said we show you reserved three rooms, I told him I reserved one an got a confirmation for three an I need this fixed. He called put me on hold and then came back and said the hotel desk clerk was not qualified to fix it, call back tomorrow, So I call back Monday and they are able to look up my reservation yet claim their system is down? Keep in mind I've been stressing for two days and nights about $600.00 worth of reserved rooms I didn't ask for and will not be using, the customer service was terrible, passed around, put on hold, and nobody seems to have an answer, it was clearly their systems fault and so they Shud have been able to fix it. Fortunately, I called the hotel I made the reservation at and they were able to clear it up immediately. However, I will never book through choicehotels.com again and I would not recommend it to anyone.

Was booking rooms online and when I was finished I noticed that I book two rooms for the same date. When I called and told them that I do not wish to cancel but to change the date of one of the rooms... NOT... they would not even change the date for me. So know I have two hotel rooms for the same date. I will never book through them again and if friends ask me about Choice Hotels, I will tell them to stay away. They are not customer friendly at all. They also do not answer your emails!

Choice will not give you a refund no matter what your situation is. I wish I saw these reviews before I booked. I had to cancel an entire trip because of an unexpected financial reason and they were not sympathetic. I'm now out $200 during a time I desperately need it back. Now there's going to be an empty room sitting there on a night it will be very easy to fill up. The hotel is right next to a huge sporting event that's happening that night. These people are thieves.

My unanswered email to choice hotels guests relations about my unanswered phone calls to corporate about my experience and complaint...

This is Joanna Snowton and I contacted guest relations on November 2 to file a formal complaint about the deplorable conditions of and by franchisee owner Allison Chan of Econo Lodge Airport I35 (tx236) at 2275 Valley View Ln, Farmers Branch, TX *******. As a former employee of choice hotels I don't think it's unreasonable to expect upper management to follow up with a guest that was physically injured ( bad enough to require stitches, a tetanus shot, antibiotics, narcotic pain meds, and continued wound care), endured having a rat run across my childs bed, and having an owner call the police to have my kids and I kicked out of our "replacement room" with no refund of the money already paid for the 7 nights I reserved because I complained to her about these issues and refused to turn over my incomplete medical documents to her insurance agent.
When I called on November 2 I was told I would hear from upper management within 72 hours and yet I haven't heard a word.
I want all of the money I paid to this hotel credited back to my debit card and I would like corporate to investigate the the conditions of this hotel and the way the franchisee owner is running said hotel. The conditions of this hotel and actions of this woman and the way she treats, and instructs her staff to treat, paying guests is not only a bad reflection on her directly but also choice hotels when nobody takes the initiative to take these complaints seriously and investigate the root of the problem.

I'm very disappointed in the lack of response I've received from upper management to address this issue in a timely fashion. Word of mouth is the best form of advertising but can also be the worst thing for a business.

Joanna Snowton

I stayed in the Clarion Inn & Suites in Absecon, NJ this past August, 2016. I was so disappointed in this hotel! I have not stayed in a Clarion before so I wasn't sure what to expect. I assumed because it was close to Atlantic City, it had to be nice. This hotel is in dire need of renovation. I could tell immediately when I walked into the lobby from the decor at the front desk. When checking in the hotel representative asked me who was sleeping in
My pull out couch. I have never been questioned about our sleeping arrangements in any hotel I have stayed ever. My room had a very old and outdated bedspread and curtains. The one nice touch in my room was the modern bathroom sink. Other than that everything needed updated. I decided not to have breakfast at the hotel. The breakfast area was one of the smallest I have seen in my travels. I was surprised at the price of my room for what we received. I will have to look elsewhere on my next trip to AC.

I booked a room with choice but shortly after found out my wife had to be out of town during the date booked. I tried to cancel but the site would not let me. I sent two e-mails to them, 12 days ago, and again 5 days ago, no answer! I then called and waited on the phone 35 minutes (our phone counted it out), before somebody "helped" me. I found out I made the mistake of booking an advanced rate, no refund. That was the first time I have done that, I hit the wrong thing evidently, it was my mistake. After finding that out I told him because of my wife's meeting we could not go and with over a month yet I figured they could still rent the room out. NOPE. They wouldn't budge to help us out. After this experience, mainly because they don't answer e-mails, (their contact form), I WILL NEVER book any Choice hotel again!

I have been a Choice Hotel member for several years We go to Bush Gardens Williamsburg several times a year and always stay at the comfort inn on bypass rd. Well this trip we were taking another couple with us and needed (2) rooms. So I decided to call the number on my membership card to book the rooms and get the price with the AARP discount. After talking to the customer representative she quoted me a price of $65.00 a night for Thisday, Friday and Saturday nights. I questioned her several times about the rate as I knew that it should have been more for the two weekend nights. So I had my wife call directly to the hotel to ask them about the rate and I was right we would have been charged about $141.00 for the Friday and Saturday nights. More then double the rate quoted on the phone which was also more then the website rate of $109 a night. So we called the membership center and talked to a supervisor and they were going to start an investigation and listen to the type of the call. So after they did that they told us they were doing a second investigation and would get back to us but mor then likely not until after our trip was over. I was also told that if we stayed at any chioce hotel if the rate was more then the $65.00 we would be given that rate. Well they did call on Sunday as I was driving home. Guess what now the story was that since we didn't stay and the Comfort Inn and stayed at another Choice Hotel they wouldn't credit us with the difference in the rate and would only credit me with 2000 bonus points which amounts to about a half a nights stay and combined with the points I all ready had would now give me a free nights stay. We stated that this was not a fair compensation as there were two rooms and fell that I should have been refunded the money we were told we could get no matter what hotel we stayed at. I feel that by not settling this before our trip they were still not going to get the compensation we were promised. There has never been a problem with the rooms at the hotels.
John Lang