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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Only time I have used Carshield after years of paying. They only paid half of the bill. They did not cover all of the labor and part.
Really a hassle. Dealer contacted me said this I call to confirm and they tell you what they pay. The commercials sure make you think different on coverage.
My car needed a ignition switch. Total bill for parts and labor including my $250. Deductable I had to pay the entire bill of 707.32. Because they company was going to keep my cat until they received funds from car shield total of $155,77 my should have been $250. My deductable. And I am waiting for my tow reimbursement. Thanks Car Shield. I know what to do next time I need peace of mind.
Sandra, thank you for taking the time to share these details. We understand that unexpected repair costs can certainly be frustrating. In this claim, additional charges were due to differences in part pricing and labor rates. Coverage is based on nationally recognized labor guides, and the repair facility chose not to negotiate rates or accept shipped parts. There may have been additional amounts that were not included in the estimate provided to us by the repair facility. We also understand your concerns regarding towing reimbursement and communication, and would like the opportunity to review this further. Please contact our Customer Service team so we can address your concerns and provide additional clarity.
They called me and the salesman told me about their warranty and I said well that's great when my warranty is over I will call you back and get your warranty and he can miss me to buy theirs to have two so I had extra coverage just in case. Well after a week of having it checked by a inspector and approved to be fixed they decided they weren't going to pay for it because I also have an extended Chevy warranty, which they say I have to use first. I explain that to them that I had to warranties and that the Chevy dealer was two and a half weeks out and I was traveling to States from where I lived and they didn't care they stuck it to me wouldn't pay for a dime and I'm still stuck two states over from where I live and they didn't care they just screwed me big time. An absolute scam their customer service was extremely rude but their claims people and never again will I purchase anything from them they are criminals.
Daniel, we appreciate you taking the time to share your experience and understand how upsetting this situation must have been, especially while traveling. Coverage determinations are based on the terms of the contract, including coordination of benefits when another active warranty is in place. In those cases, the primary warranty is required to be used first. We regret any frustration caused by miscommunication and take feedback regarding interactions with our teams seriously. We would welcome the opportunity to review your concerns and provide clarity. Please contact our Customer Service team so we can address this matter directly and ensure your concerns are heard.
Electrical door claim not covered. Full maintenance records for a year or denial. Delayed inspection of engine. Health needs require quick turnaround. Too much time for reviews. Will be calling to cancel policy.
Glenn, we understand your concerns regarding your recent claim. Due to the condition of the engine, service records are requested to help confirm that the vehicle has been maintained according to the manufacturer’s recommended maintenance schedule. We would be happy to look further into your concerns and address them directly. Our goal is to ensure customers understand the claims process and feel confident in their coverage. Please don’t hesitate to contact us at 1-800-587-4162 so we can review your situation in more detail.
I needed front lower control arms installed. The repair facility handled everthing contacting Carshield and getting the OK for the repair and how much was covered. Very happy with the little time it took for a response and the repair itself. I'm glad I chose Carshield for my coverage.
Tom, we appreciate you sharing your experience! We’re glad to hear your first claim went smoothly and that the approval and repair process were handled quickly. It’s great to know you felt confident in your choice of CarShield, and we’re happy to have you as part of the CarShield family.
My car shifting gear motor went out on it. CarShield was immediately notified by the car dearlership and they immediately processed a work order for it. I am just so so happy that I purchased this extra wervice warranty on my car. When I purchased it my husband told me it was a waste of money but he has most definitely changed his mind about it and we have even added is car to the Car Shield family.
Sandra, we appreciate you taking the time to share this experience. It’s great to hear everything moved quickly and worked out when you needed it. We’re glad your coverage brought you peace of mind, and we’re happy to welcome your husband’s vehicle to the CarShield family as well. If you ever need anything moving forward, feel free to reach out.
When your 🚘 breaks down that really hurts
Because now you're trying to figure out how I'm going to get to work, that's stress 😩 my job is a very demanding job. All I had was car shield
And they took care of my car 🙌🏼 no worries
And they really have a great customer service
Very easy to call everyone understand when your car breaks you break too lol
Customer service is very professional very kind.
And they wanna make sure you're satisfied
All I have to say is
THANK 💐YOU
SO VERY MUCH
CAR SHIELD 🙌🏼
Antionette, we truly appreciate you taking the time to leave such a thoughtful review! It means so much to know we could be there for you when it really mattered and help ease some of that stress. We’re glad your experience with our team was a positive one, and if you ever need anything in the future, don’t hesitate to reach out—we’re always here for you.
We took our car in for diagnostics because we are getting a black screen, and apparently that kind of service is not warranted. So we ended up paying $311 out-of-pocket.
David, thank you for sharing your experience. Upon further review, it appears a software update was recommended, and that type of service is not covered for this repair under the terms of your contract. While we understand how unexpected out-of-pocket costs can be frustrating, your plan does provide a strong level of coverage for many mechanical repairs.
If you’d like to review your contract details or have questions about what’s included, our Customer Service team is here to help and can be reached at 1-800-587-4162. We’re always happy to assist and make sure you feel informed about your coverage.
I didn't have to do very much, i just told my mechanic shop that I have Carshield and they started the claim, Carshield emailed me to confirm and they approved the claims and that was pretty much it.
Marshall, we appreciate your feedback and are glad to hear your experiences have been positive. It’s great to know the claims process was straightforward and that your coverage worked as expected. Thank you for choosing us and for sharing your experience—if you need anything else in the future, don’t hesitate to reach out.
Setup vehicle warranty two years ago, and have been making monthly payments. Grateful that is only experience I've had with this company. Would love to hear experience of clients who have had occasion to utilize company, if they were satisfied with service outcome, and why or why not?
Thank you for sharing your thoughts. Many customers choose coverage for peace of mind, and experiences can vary depending on the repair, vehicle, and coverage selected. We encourage anyone considering or using coverage to review their contract details and reach out with questions so they know what to expect. If you ever need assistance or would like to discuss your coverage, our Customer Service team is always available to help.
I was told that the motor was in my contract I had a claim for you to cover it and you didn't cover it I had you since 2024 and I want reimbursed all my money back
Dawn, thank you for sharing your feedback. We understand your frustration regarding the claim outcome and the expectation of coverage for the repair. Coverage decisions are based on the specific terms and conditions outlined in the service contract.
If you’d like to review the claim decision or go over your contract details, our Customer Service team would be happy to assist and provide clarification. We encourage you to contact us so we can look into this further and address your concerns directly.
I recently bought a new computer and later realized that I did not transfer my Carshield Policy from my old computer. I called Carshield and the customer assistance rep was ever so helpful to send the policy via email and I am grateful.
Vera, we’re so glad our team could quickly help you access your Carshield Policy hassle-free! Thank you forsharing your experience—we truly appreciate your kind words and look forward to assisting you whenever you need.
When my car stop working, I outreached Carshield and a Customer Service Rep assisted me immediately with auto shops and tow service. They also provided and scheduled me with a rental car.
Thank you for all your help and job well done Carshield!
Thank you so much for sharing your experience, Melanie. It means a lot to hear that our team was able to get you back on the road quickly and smoothly—help like that is exactly what we strive for. Please don’t hesitate to reach out anytime you need assistance in the future!
I had trouble considering Endurance for several reasons. I went with Shield and I hope it turns out better than my first choice.
Thomas, thank you for your review, and welcome to CarShield! We’re glad you chose us and want to be sure you feel confident in your coverage. If you have any questions or need clarification on your policy, please don’t hesitate to reach out—we’re happy to help.
I'm unable to speak on my experience at this time because my 2020 Cadillac CT5 needed heater core hoses and they were not covered under my warranty.
Shelia, we appreciate you sharing this feedback and understand that it’s difficult to form an opinion without having used the coverage for a repair. Coverage for specific components, including hoses, is determined by the terms of the contract, and we understand how that can be disappointing.
If you have any questions about what is covered or would like help reviewing your policy details, our Customer Service team would be happy to assist and provide clarity moving forward.
We're always concerned about quality companies to represent us, to be fair with us, and to be there for us when we need them. Carshield is just that. When you need them to create a Claim, it's as simple as a phone call to get started and they take it from there. Great experience. I'm glad I signed up with them.
Thank you, John, for trusting us and sharing your great experience. We're truly committed to making claims simple and reliably supporting you whenever needed. Please don’t hesitate to reach out if there’s ever anything else we can do to assist you.
After a long delay for the adjuster to show up to the shop I call the CS to inquire about the rental car bill reimbursement. The representative told me that I was cover for only one week which I said I have the Platinum level and when I subscribe the sales mentioned that one of the perks was car rental never mentioning it was limited to a seven days. Regardless the fact is the car is in the shop since 12/16 and still as of today parts that your company supposed to supply are still not available. Not a good practice to claim the contract when you are not performing. Any business relay on costumers you may loose them with such practices.
Aram, we appreciate you taking the time to share your feedback and apologize for the frustration this situation has caused. We understand how difficult extended repair timelines can be, especially when you’re relying on rental coverage.
Rental benefits and time limits are outlined in the contract, and while we work closely with repair facilities and suppliers, expected part delivery times are not something we can control. We would like the opportunity to review your claim in detail, including the adjuster timeline, rental coverage, and parts status, to make sure everything is clearly explained.
For a review of your claim, please contact our Customer Service team at 1-800-587-4162. We value your feedback and would appreciate the chance to assist further.
I have been a Car Shield client twice. I have used the service several times with 3 different vehicles. Just bought my next new car which I'll have warrantied after the original manufacturer warranty expires. So thankful for the coverage. It has saved me mega bucks.
See you guys again.
Arthur, we truly appreciate you taking the time to share this and for your continued trust over the years. It means a lot to know our coverage has been there for you across multiple vehicles and helped along the way. We’re grateful to have you back again and look forward to being there for you when the time comes.
When was told by dealership needed new transmission but CarShield would not pay for all. I called and spoke to a rep as to where I could go to have work done for offered payment. Rep was not helpful at all, uncaring attitude came across phone. After pushing back I was finally sent a list "that would repair the vehicle for the what had been approved." She sent me a list of repair shops. They required appointment with vehicle. 1st one went to said the outcome with them would be the same, owe approximately $2,200 above what was approved. Completely different than reps promise of only $100 when purchased contract
Ronnie, we appreciate you taking the time to share this and apologize for the frustration caused by your experience. We understand how upsetting it can be when communication is unclear and the repair outcome doesn’t align with what you were expecting.
Claim decisions and approved amounts are determined according to the terms of the contract and the information provided during the claims process. We also recognize your concerns regarding the interaction with our representative, and that feedback is important to us.
We would welcome the opportunity to review your claim, the approved amount, and the guidance you were given regarding repair facilities so we can address your concerns and provide clarification. Please contact our Customer Service team so we can assist further and ensure your questions are properly addressed.
On my last claim, some years back, I was denied to get it fixed even though you indicated fixable.
Then a $57 check shows up in the mail two days after about the policy. Part of a $10 billion settlement. Not good.
Mark, we appreciate you sharing your concerns and apologize for the frustration this experience caused. We understand how disappointing it can be when a claim outcome does not align with what was expected.
We would welcome the opportunity to review your past claim and address any questions you may have regarding your coverage or the correspondence you received. If you’d like to discuss this further, please contact our Customer Service team so we can provide clarity and assist you directly.
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Todd, thank you for sharing your experience. We understand how disappointing it can be when coverage does not meet expectations, especially when it’s your first time using the service after being a long-time customer.
Coverage decisions are based on the terms of the vehicle service contract, including approved labor rates and covered parts. While we aim to assist as much as possible, there are instances where certain portions of a repair may not be fully covered under the contract.
If you’d like us to review the claim details with you or address any remaining questions, please don’t hesitate to reach out to Customer Service. We’d be happy to go over the coverage and help clarify any concerns.