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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The lady i spoke to at CarShield directed my to the right coverage I need for my car. She was very friendly and very knowledgeable about what I needed. I would recommend CarShield to anyone looking for added protection for your vehicle.
They do not have a qualified machinac. As I result I tried to find out from ur agent if my problem was covered and he was rude and unhelpful.
Ben, we apologize for the frustration you experienced and appreciate you bringing this to our attention. We’re looking further into the concerns you described, including the interaction with our representative, as this is not the experience we want for our customers.
If you still need assistance locating a repair facility to help with your repair, please contact our Customer Service team at 1-800-587-4162. We’ll make sure to get you the help you need and work toward a resolution.
And customer service was very patient with me and help me to understand all the problem and what does what does the business do for the company to help the people and understand all the things what they do
Frank, we truly appreciate you taking the time to share this and for the five-star rating. It’s great to hear that our team took the time to walk through everything with you and make sure it all made sense. Helping our customers feel informed and comfortable is very important to us, and we’re grateful you chose CarShield.
Dealership could not find the problem, car shield network shop found the problems, yes more than one. Vehicle was fixed and all is well. JOB WELL DONE.
Joseph, we appreciate your feedback and are glad to hear the issue was properly diagnosed and resolved. It’s great to know everything is running well again. Thank you for taking the time to share your experience!
Had issues with the central control module on the transmission sent and couldn't be programmed and had to be switched from the one off the transmission from the truck.
Samuel, thank you for sharing your experience. We understand how frustrating it can be to wait while technical issues are being resolved, especially with a repair involving critical components. We apologize for any inconvenience this delay has caused.
For the most up-to-date information on your claim and repair status, we recommend contacting our customer service team so they can review the situation and assist further.
I called CarShield to find out if the tire sensors are covered. The advice from my mechanic was to replace all sensors at the same time. Carshield representative told me that they will cover only one at a time. If this is so, I will have to put in a claim for whichever sensor is faulty. It is more expensive to do one at a time rather than all four. I will put in a claim at a later date.
Thank you for sharing your experience, Thomas. We're glad our team could provide clear information regarding tire sensor coverage, and we're here to support you whenever you’re ready to submit a claim. Your trust in us means a lot, and we strive to make this process as straightforward as possible for you.
I was transferred to George. George tried to talk about my coverage and that he was going to do better. I tried to explain that I had changed vehicles and was upgraded to the diamond plan at the same price I was paying for the platinum plan. Then George hung up on me. Now I plan to cancel all plans.
Sandra, thank you for sharing your experience. We apologize for the frustration caused during this interaction, as this is not the level of service we aim to provide. We understand how important clear and respectful communication is when discussing coverage changes.
We’d appreciate the opportunity to review your account, clarify your plan details, and address your concerns. Please contact our customer service team at 1-800-587-4162 so we can assist further and work toward a resolution.
My car hasn't been at the dealership yet. It was at an independent repair shop. I was told the engine needs replacing and it's under warranty but the dealership has not yet determined that to be the case so we shall see.
Bill, our Customer Service team is available to answer your questions and help guide you through the claims process. If you need assistance, please feel free to reach out to customer service at 1-800-587-4162.
It was easy, I asked what to do and where to go, they walked me though to the end, and Saved me a lot of money, be on happy. Thank you.
Keithstan, thank you so much for your kind words and for trusting us to guide you through everything so smoothly. We're truly pleased to have made the process easy and saved you money—looking forward to helping you with any future needs!
I am a twice diagnosed cancer patient and carshield is helping ne to repair my car. My plan help me I a much need way to protect my vehicle while im in a financially difficult situation! Im very grateful
Ashantia, we appreciate you sharing your experience and are truly glad your plan has been able to support you during a challenging time. It means a lot to know that your coverage has provided some peace of mind and helped keep your vehicle protected when you needed it most. If there’s anything else you ever need or any questions about your plan, please feel free to reach out.
I went in for a routine service for my 2014 S550 MB. I didn't like the inspection report that said I needed motor mounts. Past experience with a different model was traumatic, but I had Car Shield in my corner with this event. Thank you.
Sharon, we appreciate you sharing your experience! It’s great to hear that having coverage gave you added confidence during your service visit. If you ever have questions about your plan or need assistance in the future, we’re always here to help.
Dealing with the brake lights and then coming by to the dealership to deal with resetting of the computers everything went smooth
Don, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
On 12/15/2025 the person helping me was great. I misplaced the instructions she gave me. But I had called several months ago and cancelled my CARSHIELD. I beleive it was in Sept. He told me the refud would be sent. It would take a while. When I locate the phone number the nice lady gave me I will call
I'm sorry I dealt with CarShield and their unethical practices. My vehicle 's vacuum pump failed; I anticipated that it would not be covered. However that failure also damaged my camshaft- which I was originally told by CarShield would be covered. However, they then denied my claim because a covered part was damaged by an uncovered part. The dealership tried to get them to at least partially cover the repair- but to no avail. $6k in repairs that hurt me financially and no help from this "loophole " company.
Edward, upon review, the claim was denied due to specific exclusions outlined in your contract. We understand this can be disappointing, and we want to assure you that your plan still provides a strong level of protection. We’re also happy to give you a detailed breakdown of what is covered and excluded, so everything is clear.
If you have any questions or would like to review your policy, please contact our Customer Service team at 1-800-587-4162. They’re available to assist you and provide the information you need.
I've had three policies. Current policies. I've had crimes on both automobiles if you're not familiar with car parts, I would get someone who is very familiar to read the contract for you because things that you would assume would be covered or not. Other than that, I would recommend it highly.
Valorie, we appreciate you taking the time to share your experience. Your feedback regarding coverage expectations, communication, and the claim process is important, and we understand how frustrating it can be when the details of a contract don’t match what you believed was offered during enrollment.
All coverage decisions are based on the terms outlined in the contract, and we want to ensure you receive accurate information and proper follow-up regarding your concerns about the original sales call and the request for documentation.
Please contact our customer service team at 1-800-587-4162 so we can review your account, address the issues you’ve raised, and provide further clarification. Our goal is to make sure you have the information you need and feel supported throughout the process.
I filed my first claim after 7 months and it went well. There were no issues with getting a rental and getting my car repaired.
Shana, we appreciate your review! It’s great to hear that your first claim went smoothly and that both the rental and repair process worked out without any issues. If you ever need anything in the future, feel free to reach out.
Pans, not baking pans…
Under the motor, not in the oven.
Complicated to get to, quite a job
COSTS? COSTS? What did my car mechanic say?
Thousands of dollars to fix, mamn!
So, I asked for the car mechanic shop to call CarShield! They did and no better choice was made. Car Shield sent a car mechanic expert to check the workmanship and costs and, and once again, Excellence in Protection… Protection in COSTS and in Workmanship!
Diane, we appreciate the time you took to leave a review! It’s fantastic to hear how well everything came together for you. Knowing that the repair costs and workmanship were taken care of really makes a difference, and we’re thrilled that our team could step in and help make the process smooth and reassuring.
If anything comes up in the future or you ever want to go over your coverage, we’re always just a call away.
The individual I spoke with was pleasant and answered my questions.
Edward, thank you for sharing your experience and highlighting the positive interaction you had! It’s great to know your questions were answered clearly and pleasantly. We appreciate your feedback and look forward to assisting you again.
Just notified CS about fraudulent car shield phone calls.
Michael, we appreciate you taking the time to let us know about the fraudulent phone calls. Your awareness helps protect both you and other customers.
If you receive any additional suspicious calls or have concerns, please feel free to reach out to our Customer Service team. We’re here to help ensure your information stays secure.
I went to a shop for repairs that need to be address. Shop claims car shield is not getting back to them. You're saying shop hasn't called. Someone is not telling the truth. Shop is Don Beto transmission shop in Chicago area.
Thomas, we appreciate you bringing this to our attention, and we apologize for the frustration this situation has caused. Upon reviewing the claim, our notes show that the administrator has attempted to contact the repair facility on multiple occasions but has experienced difficulty reaching them.
Please contact our Customer Service team at 1-800-587-4162. We’ll be happy to look into this further for you and work toward a resolution. Your experience matters to us, and we want to help get things moving in the right direction.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Rosemary, welcome to CarShield, and thank you for choosing us! We’re glad to hear you felt confident and satisfied with the guidance you received. Our team is committed to making coverage easy to understand and ensuring customers feel supported. We appreciate your recommendation and are happy to have you with us.