CarShieldReviews 6,440

Pans, not baking pans…
Under the motor, not in the oven.
Complicated to get to, quite a job
COSTS? COSTS? What did my car mechanic say?

Thousands of dollars to fix, mamn!

So, I asked for the car mechanic shop to call CarShield! They did and no better choice was made. Car Shield sent a car mechanic expert to check the workmanship and costs and, and once again, Excellence in Protection… Protection in COSTS and in Workmanship!

The individual I spoke with was pleasant and answered my questions.

I went to a shop for repairs that need to be address. Shop claims car shield is not getting back to them. You're saying shop hasn't called. Someone is not telling the truth. Shop is Don Beto transmission shop in Chicago area.

We took Our car into Ford that usually deals with you, but our experience was very poor. We only got our axel that was broken done because you all wouldn't pay for us to get our shocks done unless they would use a piece of junk from the Japanese, and Ford wouldn't honor the Japanese piece of Junk you wanted us to take, why would we buy a warranty that doesn't meet our needs. This is America! And it stinks that you only paid 260.00 on one part. We trusted you and believed in you to take care of us! You took advantage of elderly people that has to live on medicaid and dosen't have a lot of money! We paid you 129.00 since 2022 and you paid 260.00 for just one thing to be done the first time we ever had to use it! We are canceling our contract with you!

We added a car to a previous policy a few years ago. When this was done the Sales Rep asked about additional vehicles. I told him we had another car that already had a warranty. Due to mileage that warranty was due to expire. I called and asked about adding this car. Del/Sales Representative explained there was a discount rate for multiple vehicles. In addition, I was told because of the mileage we qualified for the best policy. A piece of mind for an investment, especially since repairs are expensive.

Car Shield does not cover any of repairs or service from my recent failed battery and bent tie rod repairs made while on vacation. Nissan dealer that I used explained that in their experience with Car Shield none of the items that my 2022 Nissan Pathfinder would be covered and that they rarely had any repair items covered unless due to an accident.

EVERY TIME I HAVE CALLED CAR SHIELD I HAVE BEEN PROVIDED QUICK AND VERY PROFESSIONAL SERVICE. THEY HAVE ALWAYS COVERED MY SERVICE AND INFORMED ME OF ANY ISSUES. I AM SO PLEASED TO HAVE THIS SERVICE AND THEIR AFFORDABLE MONTHLY CONTRACT PAYMENT. I'D LIKE A REDUCTION ON MY DEDUCTIBLE BUT THAT'S A DISCUSSION FOR ANOTHER TIME.

The complaint i had from the shop was the length of time the shop was on the phone for to justify the claim. They will not likely allow me to use car shield there again based on how much time car shield consumed unfortunately.

The most important thing to myself is how much information given to me for clarity and understanding. If I had a question about anything we stopped and talked about my questions, that's most helpful for me. Thanks John

I have been a customer for 4 years and under the impression that I was covered including electronic and powertrain. Well I found out differently today. My limitations were not explained to me at time of enrollment with CarShield. I was charged $300.00 today for diagnostic time only. Nothing was repaired because carshield did not honor what I thought I had coverage on. Very big disappointment after 4 years when I finally made a claim to be denied. I was not aware I will reevaluate my confidence with Car Shield.

Car shield and American Auto Sheild both promised me rental car reimbursement and they refused to give me the money back for my entire rental because they couldn't find a part on time.

Well my truck went into the shop for an we call them an they like I would let u know what's goin on an that was a lie an I had to pay $2223. 43 to get my truck out the shop bc yall $#*! didn't won't to pay anything an why is I'm wasting money money on something that's nt help me?

I had called car shield to find a local repair facility and they were very accomidating to me. I got an appointment with Firestone complete auto care in Wallingford right away, i am currently waiting for word on the time frame for repair. AL G.

It's the smartest decision I've ever made to get Car Shield and worth every penny. I tell anyone who will listen if you keep your maintenance up the have no problem sending a inspector out to verify the repairs need and keep you updated with their findings. A lot of bad reviews have been posted about them. But if you do your part they will do theirs.

I had a financial problem of fraud where my bank account was put on hold. After contacting a CarShield representative they helped me and gave me time to correct the problem. Then when I got a new account I called and they took care of me.

I have the Diamond Coverage, overall it's a very good package. I had an electrical issue with my CTS, a taillight short circuit! It was not covered under my warranty. The Dealership took advantage of the opportunity to inflate the cost ( Commission Based)!, instead of a turn signal bulb for $5, it cost me $1905 out of pocket for a complete turn signal unit... Allegedly!

I am still waiting for a response. The place I took my truck to get fixed has told me they submitted the claim 2 times. I have spoken to Car Shield repasenitives 2 times my self and all they say is they don't know and it takes 2 to 3 days. The shop put the 1st claim in on 11-20-25 it is now 11-28-25 and still no answer from you.

The party whom I had called and was told what was wrong with my vehicle was approved to be worked on. The inspector who we reached out to didnt even call the Les Schwab folks back until I got his number. I was told to go get a rental car and it was pricey. But the inspector was pushing it till after Thanskgiving for my vehicle to be serviced. Well he showed up on Monday then I get a call telling me we won't fix it. So im out of money first and foremost for rental expenses then get left in the cold with my car still not being fixed even though we checked before I took it to Les Schwab to see if it were coverable. Which it was stated to be. The inspector didnt return the calls made back to him by Les Schwab. I ended up calling cause I wanted to know because it was more money to rent the car I was in especially since I had it till Weds. This has left a sore taste in my mouth to make it worst Carshield hurriedly took their monthly payment from me after all this happening. I feel like the inspector basically screwed me on purpose to not pay because maybe someone got on him so he denied the work being done after the approval was already exclaimed. He basically said that it was leaking but their is air as well in the strut well how does that happen if the electronic part controlling the strut doesnt fail first which causes for the leak being done. But hey I feel ripped off and will be calling to cancel my plan. Such a dishearting thing to pay for monthly and be treated so poorly

They covered most of the repair BUT there were some very weird exclusions like turbocharger pipes (they would cover the replacement of a turbo but not the related pipes and gaskets) and it took, in my opinion, too long for the evaluator to check out the requested repairs and OK them. Also, they will not pay for factory Ford parts but they will pay for cheaper third party parts. They will also provide genuine Ford parts for less than the dealer can get them for, but what dealer will allow that? That said, they did save me a decent amount of money.