CarShieldReviews 6,434

I called in to confirm the calls I have been receiving were not actually Car Shield and maybe I was mishearing what the people calling me were saying. The rep that answered at Car Shield was kind and actively listened to my concern. I have been getting calls staying they were from Car Shield and wanted to offer my a lower rate. The first few times I answered the mileage question and they would transfer me to a Sales Rep who could better assist me. When that sales rep would answer, they THEN STATED THEY WERE WITH ENDURANCE! After about 2 weeks of these calls, is when I called Car Shield to verify if they needed to speak to me or if they were aware of such calls being made! Car Shield assured me that my account was good and not to worry. He also asked got the number which has been calling me to turn it in to his supervisor so they could investigate further!

Paid CarShield over 2500 in 14 months of payments for coverage and then when I needed to have a transmission repaired on my car the claim was denied so I'm now stuck with a 6000 dollar repair bill. When I got the coverage my car had over 190,000 miles but because I couldn't prove any transmission maintenance at 150,000, I was denied any help. So for me I just flushed over 2500 down the toilet. This company is nothing but a bunch of liars. I just discovered back in Dec of 2025 the FCC fined them over 10 million for false and misleading practices. If you have coverage I would suggest you cancel and just bank your monthly payments or really read your contract coverage because they have placed a ton of loopholes in it so they can have the ability to deny your claim. This is just a terrible way to treat your customers. I'm going to file a complaint with the FCC, my state AG and the Insurance commissioner. CarShield is just a scam and run by con artists. They talk a good game to get you to sign up and then when you need help, you get the shaft.

My 2014 Toyota had sever suspension issues. Repairs needed were stabalizing bar control link, lower control arm and steering linkage. Car shield and repair shop did great job in coordinating work and getting me back on road.

I've had Car Sheild for several years, never having to use it until now. Everything was smooth sailing. I called Car Sheild and started a claim and they went from there. Very fast and efficient!

I've been with Car Shield for about two years. Thanks goodness I've only had one problem with my car. Took it to my machinic they got the issue taken care of, they said thank you and Car Shield took care of the bill. It was just that plain and simple.
Thank you Car Shield!

Had it for a couple weeks and decided to buy a new truck! So I never had to use it! They refunded my initial payment with no hassle! Very professional and courtious!

CS Representative answered my questions and it took 2 minutes for me to receive by email the information that she promised to send me. She was excellent.

I've been with CarShield over three years. My car just recently broke down twice in the last couple of months. My dealer representative Heather worked with CarSheild to get my car serviced. They approved it and it was done very quickly. Thank you for such good customer service.

Repair bill for radiator 115. 75. 115. 75 - 100 deductible. 15.75 Carshield liable for. Repair shop didn't call as instructed by me to do. Fixed problem without Carshield ok! Now car shield 🛡 per verbiage in your manual is not liable for any of the repair. My first claim in 4 years of 117.15 per month payments. My description of this experience was used and abused. How do you make it better try this, "After so many years of no claim paid subscription the deductible should be eliminated!"

Your refusing to pay for the repair of my truck & Im 74 years old & thought I was investing in what I thought was an honest contract & come to find out your blaming my break down which is beyond my control, I surly didn't crawl under my vehicle & turn a knob or what ever the problem is

Initially, after calling to locate a a mechanic or SHOPPE who would accept Car Shield, I had to call the customer service. I have been a long-term customer, but was not aware of any updates or changes. I did call and was assisted by one of the Customer Service reps, and she was most graceful, very respectful and answer questions and was able to email me the locations. A local shop was available and I was able to take my vehicle in to be evaluated. It was not mentioned by them Mechanic or by Customer Service that there would be an inspection of work that needed to be done. I do understand the purpose, but would've liked to know that prior to the work being done.

Before I can give much of a review. I will have to continue with my account and see how everything goes if I ever have to use the plan. However, so far the representatives I have talked to over the phone were very professional and answered any questions I had satisfactorily. Nice to have "peace of mind" if anything goes wrong with my car. I will be covered. Thank you CarShield.

Took car for regular maintenance. I thought no worries same old same old stuff.

I was wrong! Got the call I need brakes overhauled! Took several deep breathes then I calmly said,
I have Car Shield. I gave them the contact number.

I spoke with Car Shield, was treated with great customer service.

I was kept informed the status of the repairs

Excellent expierence

Had a great conversation with crystal. She was well informed and very helpful. I appreciated her time and kind caring attitude

Purchased the Diamond coverage 4 years ago believing this would protect my family from unexpected car repairs. We experienced a catastrophic engine failure that will require a new or rebuilt engine. The car has been in the shop for more than 2 weeks without any repairs. CarShield did an inspection and seems to be trying to find anyway to deny the claim rather than provide the needed repairs. We have paid CarShield thousands of dollars for nothing at this point.

Car shield acted fast on my claim to fix my water pump. They paid the shop within 20 minutes, no hassles no arguing just straight good old fashioned business. Thanks car shield

During a recent oil change, a bad ball joint and motor mount was brought to my attention. I called Car Shield and was told that they were covered items and I had to get them checked out by my local dealership. Appointment was made and the car goes in tomorrow for diagnosis.

Opened a ticket not knowing if needed. All worked out great but problem was a hose and not covered but glad I opened the ticket. Thanks

My vehicle was in the shop for over a week for something that should have taken at most two days. Vehicle went to the shop on a Tuesday and waiting on a Car Shield inspector was the initial delay which didn't happen until late Friday. Then apparently that office isn't open over the weekend so had to wait until Monday for the authorization. Then after finally getting authorization to do the work, I had to decide to wait at least two more days for the Car Shield provided part or pay more out of pocket for the shop provided part.

Great informative conversation with the Car Shield specialist. She explained in detail the options for different plans, VA discounts, Senior discounts, the numerous car coverages. She was able to quickly reference all materials needed for any questions about the plan.
Thank you for your time, patients, and understanding the current needs.