CarShieldReviews 6,440

During a recent oil change, a bad ball joint and motor mount was brought to my attention. I called Car Shield and was told that they were covered items and I had to get them checked out by my local dealership. Appointment was made and the car goes in tomorrow for diagnosis.

Opened a ticket not knowing if needed. All worked out great but problem was a hose and not covered but glad I opened the ticket. Thanks

My vehicle was in the shop for over a week for something that should have taken at most two days. Vehicle went to the shop on a Tuesday and waiting on a Car Shield inspector was the initial delay which didn't happen until late Friday. Then apparently that office isn't open over the weekend so had to wait until Monday for the authorization. Then after finally getting authorization to do the work, I had to decide to wait at least two more days for the Car Shield provided part or pay more out of pocket for the shop provided part.

Great informative conversation with the Car Shield specialist. She explained in detail the options for different plans, VA discounts, Senior discounts, the numerous car coverages. She was able to quickly reference all materials needed for any questions about the plan.
Thank you for your time, patients, and understanding the current needs.

Excellent service from the Honda repair shop. They accepted the coverage and had no problems with the claim filing. An easy experience.

I had to pay for my own diagnostics to determine why my truck would not start.
The TOW was free because the dealership was 0.6 miles from me.
I was prepared to pay $100 deductible, but paid $225 for services.

I drove to the mechanic downtown Henrietta, Oklahoma conversed with the mechanic he contacted car shield. Everything was good to go costed me $100 deductible that was it.

I am very pleased with the services I have received from Car Shield. The Customer Service Representatives are very friendly, and helpful in keeping me in the loop whenever my vehicle is being serviced. Very professional organization.

Called customer care to make monthly payment.
Customer care person handled transaction in a courtesy and professional manner.

I was alerted by Car Shield to take action in order to keep my account active, so I took the appropriate steps to ensure that my account was protected.

For the most part, I am satisfied. I felt like Car Shield was slow at first in responding to my mechanic. I also think Car Shield should look into the hours they will pay for. They would not cover all my hours. Customer service was really nice to deal with.

I received a letter from Car Shield saying I owed a payment. The lady that I spoke with checked out the situation and saw that I didn't and was very apologetic about the situation and apologized twice for the mistake. I would recommend Car Shield to anyone!

I was contacted in reference to payment not available for automatic withdrawal. The expert was kind and informed me the payment didn't go through. There was no pushiness or badgering and we were able to make the adjustment. Afterwards I had a few questions, and she was able to answer me without hesitation and plenty of confidence.

Kept getting transferred on this number to that one. I finally got where they say I'm supposed to be about a battery and was told it's not covered so I'm paying for services I believe but they're not covered.

Terrible customer service, failure to honor the policy due to the fact that they want ton contest that a head gaskets are not part of the engine

I called requesting a membership card and brochure with account number in my name. My husband passed away over two years ago. The customer service person told me to call back in three weeks if I didn't receive it. So I am waiting.

When I called to signup, the representative was very helpful. Signup was quick and easy. Everything was easy to understand and explained very clearly.

I was calling to inquire about my introductory packet with my cards and all of the additional information. I still have not received the packet as of yet. The person that answer the phone said he would send it again. I still do not have it.

It has been over a week and I am still waiting on an inspection report. Im still getting the same story your report will be ready by the end of the day.

Great customer service experience. The representative was phenomenal and extremely helpful. I can not remember his name (I'm terrible with names), but he was great!