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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I'm not sure why I gotta this request. I don't remember having had a recent incident.
Platinum Coverage had pay over 1,000 dollars in repairs because everytime I call and dealer not covered. Looking for other insurance
Regina, we apologize for any frustration this has caused. We want to ensure you fully understand your coverage and benefits. Please contact our Customer Service team at 1-800-587-4162 so we can review your plan with you and address any questions or concerns. We’re here to help.
I can't get anything done with my car seem like I'm just paying money and can't get anything repaired I chose car show cuz I feel they will fix my car when it breaks down I called several times in the past nothing accomplish
Donny, we apologize for any frustration you’ve experienced. We want to assure you that your plan provides a high level of protection. To help, we’d be happy to provide a detailed breakdown of your coverage and the specific parts included, so you have a clear understanding of your contract’s benefits. Please don’t hesitate to contact our Customer Service team at 1-800-587-4162 with any questions or concerns—we’re here to assist you.
Called Car Shield about repairing my vehicle a/c.
I was instructed on the procedure that I needed to follow and they helped me find an a/c mechanic in my area that had been approved by Car Shield. We followed the mechanic's instructions. The same day Car Shield representative called us on a two call with the mechanic. The mechanic explained the repair options and the rep indicated what Car Shield would do. After discussing the matter, we agreed to have the mechanic do the repairs. Less than 24 hours the mechanic called for me to pick up my vehicle. All I had to do was to pay the $100 deductible. The entire process took 48 hours and my car a/c unit is working wonderfully.
Elnora, thank you for sharing your experience! We’re glad to hear the process was smooth and your A/C is working perfectly. Please let us know if you need anything else.
The experience was good. Agent was very helpful and knowledgeable.
Gilbert, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
It was great that's my describe. We didn't break with me all these years.
Jackie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The tow truck company never showed up the first day. But the next day I got a very kind person from the tow truck company he was great. Thank you
Israel, thank you for sharing your experience! We’re glad to hear the tow truck worker was kind and helpful, and we appreciate your patience while the situation was resolved.
Guest service was very polite and knowledgeable in assisting me
Jackie, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
CarShield worked efficiently with my mechanic to get my water pump replaced in a timely manner.
Karen, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Very Good had no problem everything was great customer service was excellent
Michael, we truly appreciate your kind words and are thrilled to hear everything went smoothly. Your satisfaction is our top priority, and we're here anytime you need us again. Thank you for trusting us and sharing your experience!
I called to add a car and they went out of their way to tell me my options and get me the best discount available for my two cars.
Mike, thank you for sharing your experience! We’re glad to hear our team could help you explore your options and secure the best discount for your vehicles. We always strive to provide personalized support and ensure our customers get the most value from their coverage.
I'm very excited with the results and you guys are the best warranty company in the world
Percy, we love reading reviews like yours! They reassure us that we’re making our customers happy. If there’s anything else you need, please don’t hesitate to give us a call.
Vickie, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Garage said I needed 2 replaced but only got approved for 1 check engine light is back on for the same reason so have to go through it all again.
Judy, we apologize for any frustration this may have caused. Please contact our Customer Service team at 1-800-587-4162 so we can review your claim in detail and assist you with the next steps. We’re here to help ensure your concerns are addressed.
My experience was great and stand by warrant.
Everything work out great.
Denise, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Your representative was very knowledgeable and professional. I was very satisfied.
Barbara, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I was very satisfied with my customer service experience. The representatives are very knowledgeable and answered my questions on point. Great experience!
Debra, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
I had never had to use your service until a few months ago. I needed to replace a transmission. This was when I found out that I didn't't deal directly with Car Shield but had to go through one of your Brokers. The dealer, Hewlett Chevrolet did the communication with your Broker and the process was very slow. First it was delayed several days because they were going to send an inspector which they didn't then they wouldn't return voice mails to the dealer. The worst. Part was because Hewlett wouldn't allow them to provide the transmission, it cost me $2000 because the GM cost was $9000 and your broker said they could get one for $7000. GM dealers don't accept other than GM parts, because they can't guarantee their work with unknown sourced parts. I have since replaced my truck so I no longer need your service.
Dave, thank you for sharing your experience. We understand how frustrating delays and communication issues can be, especially when dealing with a major repair like a transmission replacement. We strive to make the claims process as smooth as possible, and we appreciate your feedback regarding coordination with brokers and dealerships. If you have any questions about coverage or future services, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We’re here to assist and ensure any concerns are addressed.
All my questions were answered and the helped me with contacts to a towing company in my area.
Timothy, thank you for sharing your feedback! We’re glad our team was able to answer all your questions and assist you in connecting with a towing company in your area. If you need any further assistance, please don’t hesitate to contact our Customer Service team at 1-800-587-4162—we’re always happy to help.
I was able to get the information from my policy until I find the physical Policy.
Kenneth, we're glad you were able to access the information you needed, and we appreciate your feedback. If there's ever anything else we can assist you with or need to clarify, please don’t hesitate to reach out. We look forward to supporting you again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Delia, thank you for your message. We understand your concern and would be happy to review your account with you. Please contact our Customer Service team at 1-800-587-4162 so we can clarify the request and provide any necessary details.