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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The worst ever do not use car shield I would not recommend ever using you
I had a radiator explosively lose all it's water. We had car towed to Boves to work on it. Car shield paid for the radiator and a new air conditioning condenser. I knew that they would not pay for the cooling fan that caused the overheating problem so we had money saved up the pay everything car shield would not cover. We are very happy. The car does not overheat and the air conditioning is working great now.
Devon, we’re glad to hear your repairs went smoothly! It’s great that your radiator and air conditioning condenser were covered and that your car is running perfectly. Please don’t hesitate to contact us if you need any assistance in the future.
Needed to cancel because traded car in. Called and customer service helpful and efficient. No hassles.
Barney, we’re sorry to see you go and truly appreciate you taking the time to share your feedback. If you ever decide to return, we’d be happy to welcome you back—just give us a call at 1-800-587-4162. We’re always here to help.
This is the third time in three years I've had to use my Car Shield warranty. In each case they have been there and worked well with my dealership.
Randall, thank you for taking the time to leave a review! We’re thrilled to hear that Car Shield has been there for you when needed and that everything worked smoothly with your dealership. We truly appreciate your trust in us and your continued support over the years.
Was disappointed that more was not covered on price. Thought i only had to pay deductible but payed more for repair
Kenneth, we apologize for any confusion regarding your claim. Please don’t hesitate to contact our Customer Service team at 1-800-587-4162 with any questions or concerns. We’re happy to provide a detailed breakdown of the costs associated with your claim and review your contract with you to ensure everything is clear.
I needed a battery and had my car serviced to purchase one. Initially I was told by AAA the problem was my alternator. The final word was, it is your battery. All turned out very well.
Harlan, thank you for sharing! We’re glad everything was resolved smoothly. Please don’t hesitate to contact us if you need anything in the future.
The representative was very nice & informative and made sure I understood the warranty purchased.
Yuvonnie, thank you for your feedback! We’re glad to hear that our representative was able to provide clear information and ensure you understood your coverage. We truly appreciate your trust in us and are always here to help with any questions.
I had changed the payment card I use for CarShield but for some reason it hadn't been used yet. That was an easy fix once the customer service rep saw what was going on.
John, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Great customer service. I feel that if my car ever breaks down on the road I can trust that the issue can be fixed quickly with limited down time.
Thank you so much for your kind words, Cindy. We're thrilled to hear that our service gives you confidence and peace of mind on the road. It’s our pleasure to always be here to help keeps things running smoothly for you!
I needed to update my payment method. The agent was professional, knowledgeable, pleasant and resolved my request very quickly.
Thank you so much, Katherine, for your kind words and positive feedback. It’s wonderful to hear our team made updating your payment method smooth and pleasant. We truly appreciate your trust and look forward to assisting you again whenever you need.
I have had Car Shield for over a year. My windows quit working. Called them and they arranged an inspector to come and inspect my car for the repairs that the repair shop recommended. He agreed that the work was necessary. They approved the repair on the spot.
Judith, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Controls arm both ball joint. Andvright sided ties rods. Completed with 4vwheel ailment. For over 1000 plus dollar i paid deduct 100.00 thank you. Shame at walley nissian.
Sara, thank you for your review! We’re happy we could assist you, and if you have any questions or need anything else, please don’t hesitate to reach out.
The credit card on file to pay for my contract was recently compromised and my bank issued a new account number. Customer service quickly updated the information to seamlessly continue my coverage. The representative was pleasant and knowledgeable.
Thank you, Donna, for sharing your positive experience. We're so pleased to hear our team handled your payment update smoothly and provided attentive support—your confidence in us means a great deal. Please don’t hesitate to reach out anytime you need assistance; we're always here to help.
Need help on line but still grateful to have an insurance for my car because I am so old, I am challenged by on line issues and I sure hope my car lives as long as I can. Thank You!
Kathy, we’re so happy to hear you’re pleased with your coverage! We know online tools can sometimes be tricky, but our Customer Service team is always here to help. Give us a call anytime if you need anything—we’re happy to assist.
When my late model Pickup developed an issue with RV Trailer in tow…Roadside Assistance was a God send…waiting now (for the 10 days) for the mechanic to assess and repair the issue. As I say, so far so good, the rest of the story has yet be written…🤞
Jeffery, we’re glad to hear Roadside Assistance was able to help when you needed it! Our Customer Service team is always available to answer any questions and guide you through the claims process. If you need anything at all, don’t hesitate to reach out—we’re here to help and support you every step of the way.
Excellent service from get go sight up with good customer care and then my situation changed for the worse and now they help me out with my problem and it was above and beyond
Richard, thank you for sharing! We’re glad our team could provide excellent service from the start and go above and beyond when your situation changed. We’re always here if you need us!
Your caller gave me time to get new card info so I could pay my monthly charge.
Thank you, Robert, for sharing your experience! We're glad our team could help you navigate the situation smoothly and appreciate your trust in allowing us the time to update your payment information. Please don’t hesitate to call us if you need anything.
I had to have a supercharger replaced for my turbo. After inspecting it car shield approved that and it was replaced by my dealer. He commented it the car shield was very easy to work with. I was very pleased by the whole process.
Peter, thank you for sharing your experience and for highlighting the seamless and supportive process you had with Carshield. We're committed to making every step clear and successful, and your kind words reinforce the work we do. We're grateful for your trust and look forward to being here for you whenever you need us.
Things are rough $$$. Car Shield understood and helped. They were able to adjust my payments.
James, thank you for leaving a review! We’re glad we could assist and provide some flexibility during a difficult time. Please let us know if you need anything else.
I have a Mercedes s 550 that I brought to a dealership Mercedes dealership and they diagnosed my car with a bad axles on my warranty, it says axles are covered. Well they're not covering my axles or my timing cover gasket that is also covered underneath my car shield warranty Also Mercedes Benz dealership told me it is a safety hazard about my axles. I hope you guys can resolve this because two garages said my axles were bad. I also supplied all my service wrecks from the dealership everything's on time so I hope you guys can fix the situation because otherwise that is bad for business.
Orlando, we understand how frustrating this may be and apologize for any confusion or inconvenience with the claims process. Our goal is to make sure you feel supported and fully informed. Please feel free to contact our Customer Service team—they’re happy to review your contract, explain the claim process in detail, and answer any questions or concerns you may have.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Tammy, we’re truly sorry to hear about your experience and appreciate your feedback. Our goal is always to provide reliable support and service, and it’s clear we fell short in your case. If you’d like, we’d love the chance to make things right. You can contact our Customer Service team at 1-800-587-4162. Your satisfaction matters to us, and we hope to restore your trust.