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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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It's a scam liers about their services they don't cover repairs that's why they were sued for 10 million from the United States government should have been a hundred million put these jerks out of business buyer beware they are terrible
What I would say is that there needs to be more communication in a timely manner between car shield the repair facility and the person needing to work done. Once we got that straight. Very satisfied with the work that was done.
Michael, thank you for your feedback! We value your suggestions on improving communication between CarShield, repair facilities, and our customers. We are continually working to improve both our communication and overall processes. It’s great to hear that once everything was clarified, you were pleased with the work completed.
I was given this Huge repair bill for my car.
I had know idea how I was going to pay for it...
I thought I had the car warranty CarShield so I asked my salesperson who give me the bad news about the car. She said she would call for me. Turn out all my repairs was covered and I was given a 2025 rental car to use while mine was being repaired... I am so happy I had the coverage... You pay on something for a long time, but you never know. All I paid was mine deducible Thank You CarShield you can through!
Ida, thank you for taking the time to share your review! We’re delighted to hear you had a positive experience with us. Feedback like yours highlights the value of the coverage we provide and the difference it makes for our customers. Please don’t hesitate to reach out if you need any further assistance!
I had a problem between the insurance and the repair shop. After several calls back and forward finally resolved
Milca, thank you for sharing your experience. We’re glad to hear your issue was eventually resolved, and we appreciate your patience throughout the process. If you ever need assistance in the future, please don’t hesitate to reach out to our Customer Service team—we’re here to help.
Fast and easy and good prices for older vehicles that need extended warranties
Anitra, we’re grateful for your feedback! If there’s ever anything else we can do to help, just give us a call.
I was trying to have my jeep repaired even I was not able to take or find a place for it.
Also all repair shop are too far and I can't afford uber all the time.
The bottom line is your staff was very nice! Thanks
Martha, thank you for sharing your experience! We’re glad to hear our staff was able to assist you and provide helpful guidance. If you’re still in need of assistance, please don’t hesitate to contact our Customer Service team—we’re here to help.
Used authorized dealer for repairs. Parts were under the warranty. Told that because the facility did repairs before adjuster saw vehicle, they would not cover. They wanted two days for an adjustor to look at the truck. They did nothing to discuss the process with the repair facility after contacting them.
Hans, this is unfortunate to hear, and we apologize for any confusion you have experienced. We are unable to locate your account with the information provided. Please contact our Customer Service team at 1-800-587-4162 so we can review your claim, clarify the process, and provide any assistance you may need.
Called customer service about a letter stating my rate was increasing, but it was a false letter... Fast and professional.
Lori, thank you for sharing your experience! We’re glad our Customer Service team was able to assist you quickly and professionally. We appreciate your feedback and are always here to help.
After going to two different network, repair shops, they both refused to submit a diagnostic to Carshield.
Robert, we apologize for any frustration you may have experienced. For comprehensive support in finding repair facilities near you, please don’t hesitate to contact us at 1-800-587-4162. Our dedicated team is available to provide detailed guidance tailored to your needs. We also offer customers the option to use our Shield Repair Network website, which lists local repair facilities in our preferred network based on your location. We are committed to ensuring you receive the best assistance and service possible.
Amanda, thank you so much for your kind words and recommendation! We truly appreciate your support and look forward to continuing to provide you with excellent service.
They haven't said anything about paying for my car but i have had carsheild since 5/22/2022 i hope they pay for it but i feel that they will
Michael, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us at 1-800-587-4162. We're always here to help.
I have been paying for almost 7 years for Car Shield protection on the Ford F150 truck. The two times we have needed the insurance assistance, we have been "out of pocket " several hundred dollars. When I originally started this insurance, the co-pay was $25. The only two times I've used the insurance, I have been charged $100 for co-pay and Car Shield has not paid much toward the repairs. I am paying more toward the insurance, than the insurance has helped us. I am seriously considering dropping the insurance. Both times, we have paid more than what Car Shield paid.
Thelma, we understand your concerns regarding your co-pay and coverage amounts. Please contact our Customer Service team at 1-800-587-4162 so we can review your account, answer any questions you may have, and provide a detailed explanation of your coverage. We’re here to help and ensure you have a clear understanding of your plan.
After Carshield moved my car 3ctimes to 3 different shops with little or no communication, I left Carshield and Hyundai took care of the problem no questions asked. Carshield is a cover for stealing your money with no coverage! I will tell everyone and have already reported to BBB.
Karen, we apologize for the frustration you experienced and understand how disappointing this must have been. Upon further review, it appears the repair facilities did not call in to start the claim, which caused delays in the process. Your feedback is important, and we’ll use it to continue improving communication and support for our customers. If you’d like to discuss this further, please don’t hesitate to contact our Customer Service team at 1-800-587-4162.
When you're told that your deductible is one price and you end up having to pay half of the total amount due is misleading. I learned a very valuable lesson with Carshield. It's better to have some coverage than none at all
Linda, thank you for sharing your experience—we understand how important clear information and trust are when it comes to coverage. We’re committed to providing transparent communications and would appreciate the opportunity to discuss your situation in detail to hopefully rebuild your confidence in our services. Please reach out to us directly at 1-800-587-4162 so we can address your concerns more personally.
Was very informative and truly cared about our concerns and needs
Deanna, we truly appreciate your review! Our team is always here to support you—please don’t hesitate to give us a call if you need anything further.
Linda, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Checking on my coverage making sure I am still covered if I needed it
Dorothy, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Two weeks ago I thought I might give up car shield. Last week my car broke down and it cost over 8,000, I paid 200 Deducible. I will keep carshield forever.
Bill, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I had to get my steering rod and items replaced. They handle the processing quickly and I had my car back on the road in two days.
William, thank you for sharing your experience – we’re glad the repairs were handled efficiently so you could get back on the road quickly. It means a lot to us that you trusted our team, and we’re always here to help whenever you need.
The experience was okay but did not know about car rental! Next time let customer know.
Billy, thank you for your feedback! We apologize for any confusion. Car rental benefits are included in your contract, and our Customer Service team would be happy to walk you through them and make sure you know exactly how to use them. Don’t hesitate to contact us at 1-800-587-4162 with any questions you may have.
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Gene, please give us a call if there is something we can help you with. There are inaccuracies in the information you shared, but we are always here to help with your needs.