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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Even though all the repairs my 2013 BMW 650i needed was covered by my service contract. Car Shield would only pay half of the total repair bill. Cause I wouldn't use less than OEM parts and BMW Certified Mechanics. Not a good company, at all.
They all was find a way not to pay for my repairs. And they don't listen to the mechanic. Customer service are rude and don't know anything but the script that they are told to say
Marty, we apologize for the frustration this experience has caused. We take feedback like yours seriously and want to ensure your concerns are addressed. Please contact our Customer Service team at 1-800-587-4162 so we can review your situation and work with you directly to provide assistance.
My car is still at the Dealership, been there since April 10,2025. It's August 25,2025 and my car is still there.
Shelia, we completely understand your frustration and sincerely apologize for the extended delay. Upon further review, it appears the original repair had issues due to the vehicle being moved and some problems with the parts that were used for the repair. We are currently in contact with the repair facility for updates. Please feel free to call our Customer Service team at 1-800-587-4162 if you’d like a review of your current status.
Info clarity on process and approval info to the dealership. A rental was requested by customer service.
Gwendolyn, thank you for your feedback! We’re glad the information and process were clarified for you and that a rental was arranged through our Customer Service team. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us at 1-800-587-4162.
Alot of transferring, ok but will give a up to date if I have to use them
James, thank you for the review, and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Pleasant conversation with agent chose Car Shield after reading testimony of reviews. Satisfied with purchase
Glenn, we appreciate your review and are glad to hear you had a pleasant conversation with our agent. It’s great to know you’re satisfied with your CarShield coverage—thank you for choosing us!
Salesman was helpful didn't have my serial number or mileage so he got them for me Seeing
Dan, thank you for your review and welcome to CarShield! We appreciate you choosing us and want to ensure you’re completely satisfied with your policy. Please don’t hesitate to reach out with any questions or concerns about your coverage.
My radio stopped working. Or, as it said, tuner has stopped. So, I had no tunes. I took the car into the dealer, and they did a reset and were able to get it working again. Of course, when a car shield rep showed up, they could not recreate the problem, so no need for a fix. Radio still works.:-D
Patricia, thank you for sharing your experience! We’re glad to hear your radio is working properly again and that the issue was resolved. It’s great that everything is back to normal. Please don’t hesitate to contact us if you need any assistance in the future.
My claim was done right away Im very grateful my vehicle was done n a timely manner customer service is always on point n very helpful thank you!
Thank you so much for your kind words, Holly. We're thrilled to hear the service and claim process exceeded your expectations, and it’s our pleasure to assist you promptly. Your feedback truly motivates us to keep providing helpful and reliable service every time.
Please let me know the dates that your referring to. My car wasn't At any shop, I didn't request service from car shield. Not in months.
Rosetta, we take your concerns very seriously and want to assure you that your account is secure. Upon review, the last contact we have on file with your account was on August 9,2025. If you have any questions or concerns regarding your account activity, please don’t hesitate to contact our team at 1-800-587-4162 — we’re here to assist you and help investigate any potential issues.
I was unhappy with the time it took to get everything together to repair my vehicle. I tried to call about claim several times and had to hold 30 min or longer and never spoke with anyone. I was disappointed that there was no coverage for the cadalytic converter when it was damaged by the turbo.
Donna, we apologize for the frustration and inconvenience you experienced with the timing and communication regarding your claim. Upon review, we want to clarify that catalytic converters are not listed for coverage under any of our policies. We understand how disappointing this can be and encourage you to contact our team at 1-800-587-4162 if you have any questions or would like to review your coverage further.
On time, pleasant to work with, went right to work and dome in about an hour. No mess left behind Love my glass cleaner!
Anita, it’s possible this review may be about another company. If you have any questions regarding your account with CarShield, please don’t hesitate to contact us at 1-800-587-4162.
I had called to question that about a lawsuit I heard? In the responder said that they hadn't been sued, but evidently Car Shield was sued for deceptive advertising not paying claims.
Melvin, we appreciate you bringing this up. To better assist and provide clarity, we encourage you to reach out to our team directly at 1-800-587-4162 with any questions about your coverage or concerns you may have. We’re happy to review your account and ensure you have the most accurate information.
No hassle, very good team to call for payment a very pleasant experience
Francine, thank you for sharing your excellent feedback! We’re glad to hear the process was hassle-free and that our team made your experience a pleasant one. We truly appreciate your review and are here if you ever need anything in the future.
Lady on the phone was extremely helpful and shared options for me!
Sandee, thank you for your review! We're thrilled our team could provide helpful options and look forward to supporting you with reliable solutions whenever you need us next.
Spoke with a representative, and she truly helped me with all the questions and concerns I had about getting my car fixed. I appreciate it. She was a very pleasant understanding and concerned person. My car got fixed and I'm thankful to God for that. Thank you very much for your assistance and help..
Thank you, Norma, for sharing your experience—we’re glad our team provided the understanding and support you needed during your repair. Your Trust means everything to us, and we’re always here to help with any questions or concerns in the future.
Platinum plan covered the FMR module, but not the full labor for that module replacement and then covers NOTHING on the CAS module. Seriously considering cancelling this coverage…since it doesn't provide coverage…GEEZ DISAPPOINTED!
Kelly, we apologize for the disappointment you’ve experienced with your coverage. Upon further review, it is not noted within the claim that the repair facility called in a CAS module. Please have the repair facility call our Claims Department directly with that specific part as soon as possible to verify coverage, as there may still be time within the claim. Our team will be glad to provide clarification and help address any questions you may have.
Your company, is fast acting on any and all claims. No questions asked about claims
Ronald, thank you for your wonderful review! We’re thrilled to hear you’re satisfied with our coverage and the speed at which we handle claims. We truly appreciate your trust in us and your kind words!
I needed an amplifier replaced in my Tahoe. The dealership who was making the repair contacted Carshield and got the ball rolling. Carshireld kept me in the loop via text & email. When the dealership said the part hadn't arrived, I contacted Carshield. They were able to give me date/time/location & who signed for it. Part was installed. I only had to pay my deductible.
Kristin, we appreciate your review! We’re glad to hear that your repair went smoothly and that our team was able to keep you informed every step of the way. It’s great to know your amplifier was installed and that you only had to pay your deductible. We appreciate your feedback and your trust in CarShield!
After making payment i requested date so i could pay my bills at same time
From my social security can helpl i thought everything was good, im considering if ENDURANCE can help better
Charles, we apologize for any confusion. Please note that calls are recorded for quality assurance. After further review, we were unable to locate a call with you requesting a due date change. However, we would be happy to assist with your request. Please don’t hesitate to contact Customer Service at 1-800-587-4162 for further assistance.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Robert, we apologize for any confusion regarding your coverage. Your contract outlines the details of your coverage and notes that all repair parts and costs are verified using nationally recognized labor guides. If you have any questions or would like further assistance, please feel free to contact our Customer Service Department at 1-800-587-4162.