CarShieldReviews 6,443

We’re truly sorry to hear about your experience. Please note that our coverage is not a reimbursement plan—all breakdowns must be reported and verified before any repairs are performed. This process ensures we can properly assess the cause of the issue and determine eligibility under the contract.

To avoid this situation in the future, we recommend always contacting us prior to any repairs so we can authorize the claim accordingly.

If your concern relates to a mailed advertisement, we encourage you to reach out to our customer service team for further assistance. Please let us know if there’s anything else we can help with—we’re here for you.

We’re sorry to hear about your experience and appreciate you bringing it to our attention. Upon review, we show that your claim was initiated on the 20th and fully authorized by the 22nd, so it's unclear where the delay may have occurred.

Additionally, our records indicate that the repair facility’s estimate included charges above industry-standard rates for parts and labor. We follow established repair guidelines to ensure fair and accurate pricing.

If you ever need help locating a trusted repair facility that abides by these repair guides, our Claims Concierge Team is available and happy to assist. Please don’t hesitate to reach out with any further questions—we’re here to help.

We understand how difficult unexpected vehicle issues can be, especially in extreme conditions, and we’re sorry to hear about the frustration you’ve faced.

After reviewing your claim, records show the vehicle was picked up from your residence—not towed directly from the breakdown location to the repair facility. This indicates the vehicle was driven after the initial overheating, which unfortunately violates the contract exclusions for “continued operation of a vehicle with a mechanical breakdown” and “failure to protect the vehicle from further damage.”

While this would typically result in a full denial, as a courtesy, a credit was authorized toward the repair costs for the initial head gasket failure—prior to the continued operation.

Regarding rental coverage, your contract does require you to pay upfront and submit receipts for reimbursement, provided the claim is approved and eligible.

If you have any further questions, don't hesitate to reach out to our Customer Service team.

Ladonna, we sincerely apologize for any frustration or disappointment you’ve experienced. Our coverage plans and prices vary depending on the age and mileage of your vehicle. We also understand that the cost of parts and labor for vehicle repairs has been steadily increasing across the nation, which has a direct effect on the pricing of our policies. We truly value your loyalty over the past six years and encourage you to contact our Customer Service team at 1-800-587-4162 if you would like to discuss coverage options.

Dennis, we sincerely apologize for any confusion and frustration you experienced during your reimbursement process. Upon review, it appears your reimbursement was processed and is being sent in check form. We advise allowing up to 20 business days to receive the check in the mail. Thank you for your patience, and please don’t hesitate to contact our Customer Service team at 1-800-587-4162 with any further questions or concerns.

Nicole, we sincerely apologize for the delays and frustration you’ve experienced with your claim. Upon further review, it appears we have requested an estimate from the repair facility a number of times. We understand how inconvenient being without your vehicle has been, and we’re committed to improving communication and coordination to provide a smoother experience for our customers. Please contact our Customer Service team at 1-800-587-4162 so we can review your claim and assist in moving forward to locate a solution.