On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very helpful and timely on responding to my claim for my car repairs.
I was unable to sign into the app. I called and the assistance tried to walk me through the steps but l was still unable to access the app. He referred me to me to someone else and they explained that they were having internal problems and asked me to wait before l tried again.
Both assistance were professional and personable. Each one tried to assist me and I didn't feel that l was being ignored.
Celeste, thank you so much for your kind words and patience while we worked through that app issue together. We truly appreciate you recognizing our team's effort—you clearly matter to us, and we're here whenever you need support.
A claim to have the window motor repaired was denied and no one from Car Shield called to inform me.
Thank you for reaching out, and we’re sorry for any frustration this situation may have caused. After reviewing your account, we show that a formal claim was not filed. The repair facility contacted us regarding an issue with the master switch—not the window motor itself. Unfortunately, the master switch is not a covered component under your contract, which is why no claim could be processed.
In these situations, the repair facility is responsible for notifying you if a part is not eligible for coverage on their initial call. If you have any questions about your coverage or need help reviewing your plan details, please don’t hesitate to contact us. We’re here to help.
Great commercials, great customer service, affordable! Car Shield simply makes sense!
Thanks so much for jumping in to share your experience, John! We're thrilled to know our service and value made sense for you—it's feedback like this that keeps us driven to do our very best. We really appreciate your support!
I had a good experince with all who helped me from Car Shield.
The Mechanic had high remarks about your claim adjuster & his professionalism. The only issue I have after my car was repaired.
Car Sheild paid $600.00 & I had to pay $959.00
The Madis manager said he had never seem such a high deductable as mind $500.00
& I had to pay for all the engine healh check reports.
I did'nt rent a car either. I did'nt rent a car,
Yes, unfortunately, due to the age and mileage of the vehicle at the time coverage was set up—specifically with over 219,000 miles—the $500 deductible was the only option available. Additionally, health check reports are considered part of routine maintenance and are not eligible for coverage under the terms of the contract.
In the future, if you have a newer vehicle with lower mileage, you may qualify for plans with lower deductible options. If you have any other questions or need further assistance, please don’t hesitate to reach out. We're here to help.
You take my $ monthly and I get nothing in return. To think you even charge a Deductible. Your all n business together 2 take advantage of people
We apologize for any confusion, but we do not see any claims filed on your account. Our records show that you contacted us regarding shocks and struts, and you were informed that these are considered routine maintenance items and are not covered. You also mentioned dashboard warning lights, and our representative explained the process for having a repair shop diagnose the issue and contact us to initiate a claim. However, we have not received any claim submissions from a repair facility. If you are still experiencing problems with your vehicle, please have a repair technician diagnose the issue and contact us before any work is done. This will help ensure that any eligible repairs can be covered for you.
I am very disappointed with my service so far. My truck has been in the shop for a week now. It could have been fixed by now but do to the constant requirement for service records it has very much delayed my truck getting fixed! You only allow me a rental for 7 days yet I don't know when my truck will be done because of all of the delays. Please get my truck fixed once I turn the rental in I am stranded with no vehicle. I am retired on a fixed income and bought a contract with you because I can't afford big repair bills. Thank you.
Thank you for sharing your concerns, and we sincerely apologize for the frustration this situation has caused. Because this is your first claim with us, we sometimes request service records to confirm that regular maintenance has been properly performed, which helps us ensure that any repairs needed aren’t due to a lack of upkeep. We understand how important it is to get your truck back quickly, especially given your situation, and we want to assure you that the records you provided are currently being reviewed. You should hear back from us very soon with an update. We appreciate your patience and are committed to assisting you through this process.
I appreciate how you've coordinated the care of my car seamlessly, without any input or guidance from me. Everything was handled as if by magic.
Thank you so much for your kind words! We're thrilled to hear that the process has been seamless and effortless for you. Providing flexible coverage and peace of mind is exactly what we aim for, so it’s wonderful to know you feel confident and protected against unexpected repair costs. We're always here to support you whenever you need us!
Another person called me, saying that car shield was being sued and would not cover my car. I called to let car shield know someone was scamming their customers
Thank you for reaching out and letting us know. We are aware of this scam and are actively working to put a stop to it. Please rest assured that your account is in good standing. If you ever have any concerns about someone contacting you claiming to be from us, don’t hesitate to call—we’re here to help clarify and assist with any questions you may have.
It took over 10 days to process through your system and you refused to pay for anything. You "did not see" a problem, but did you ride in the car and hear the clunking every time the steering while was cranked to park or back up? No you didn't! If the problem they discovered was with the steering, how can you make an educated judgement by looking at it.
I am scheduled to bring my car to my local mechanic and I am cancelling your alleged service.
We have not received a final decision on this claim yet. Our claims team has been attempting to contact the repair facility since 8/28 but has only been able to leave voicemail messages. It is the repair facility's responsibility to provide a cause of failure, which has not been submitted at this time. They have requested photos or video evidence showing an active leak of the rear main seal. Additionally, according to the inspection report, the repair facility was unable to demonstrate a failure related to the rack and pinion or power steering pump. If the repair facility is prepared to provide this information, please have them contact us as soon as possible so we can assist you further.
A window Regulator failed in my 2016 Hyundai and I took it to Benson Hyundai for repairs after calling Car Shield. In November of 2024 two of my windows failed and they were repaired at the same facility with Car Shield's approval. This time there was a problem with the allotted time element for repairs. The repair facility called me to inform me of the issue. After playing phone tag to see what the issue was, I finally told the repair center to accept the difference and I would pay the additional amount.
We understand how frustrating it can be to encounter unexpected out-of-pocket expenses, especially after having previous repairs approved and covered smoothly. In this situation, the issue came down to the labor time charged by the repair facility.
As outlined in your contract, covered repairs are paid based on labor times verified through nationally recognized labor guides. In this case, the shop billed for more hours than what the guide allows for the window regulator repair. The guide we use is designed to be fair and accommodating—it even factors in the use of hand tools, which helps ensure consistency across all types of repair facilities, regardless of their equipment.
We appreciate your patience and willingness to proceed with the repair. If you have any questions or would like to discuss your coverage further, our team is always here to assist you.
Windshields, they are not covered. Somewhat surprised! Wish windshields were a part that wads covered.
Thank you for your feedback. We understand your concern and apologize for any confusion or frustration this may have caused. Our coverage is designed to assist with internal mechanical breakdowns rather than external or cosmetic components like windshields.
For windshield repairs or replacements, we recommend reaching out to your regular auto insurance provider, as they typically handle those types of claims. If you have any questions about what is or isn’t covered under your plan, we’re always here to help clarify. We appreciate you being part of the CarShield family.
Awesome, from start to finish. The customer service lady was awesome. She knew what to ask and was concerned for my safety. The wrecker drive was friendly and respectful. The mechanic was super nice and could tell me exactly what was wrong. My whole experience was less than 5 hours. AWESOME
Thank you so much, Myra, for sharing your experience! It means the world to our team to know that your entire visit—from the helpful teamwork to clear communication—was smooth and reliable. We’re here whenever you need us next!
Totally satisfied. My call was handled with very little wait time. Customer agent was professional and polite.
Thank you so much, John, for your glowing feedback and kind words about our team's efficiency and professionalism. We truly appreciate hearing that your experience was seamless and respectful, and we look forward to providing the same level of care whenever you need us. Please don’t hesitate to reach out if there’s ever anything more we can do to assist you!
My 2015 Range Rover evoque needed $3400 worth of repairs and car shield covered them all, communicated well with me too! A very happy customer!
Alan, thank you for sharing your positive experience with us! We're thrilled to have covered your repairs and provided clear communication throughout—our goal is to ensure every customer feels supported and hearing that you're very happy means a lot.
I just called to cancel only because I traded my car in doe a much newer car. Overall very friendly customer service
Sean, thank you for sharing your experience and for your kind words about our customer service. We're glad we could assist you smoothly, and if you ever need help with your new vehicle or any future coverage, we're here to support you. Wishing you all the best with your new car!
Very satisfied with person I was asking question and she was very courteous and mailed information I was asking forI am 88 yrs old, my husband of 68 years and 7 months went to be with God 1/1/2025 and and in seeing your TV ads I thought I needed someone to help me with repairs that may occur.
Thank you, Peggy, for sharing your kind words. We're truly honored to assist you during this time and glad that our team could provide the courteous and helpful service you deserved. Please know we're always here whenever you need support or guidance.
WORST WARRANTY COMPANY EVER!
WORST WARRANTY COMPANY! My first time choosing to get a warranty on my vehicle only to get completely SCREWED by them. I would not recommend them AT ALL. And after my horrible experience as I have asked around almost everyone has said they are awful to work with and most the time won't cover. They lied to me, they lied to my mechanic, and at the end of the say the coverage they said they provided was complete BS! Do not recommend and honestly if you can get out now do it. There is a reason they do month to month. Won't issue me any type of refund for the money I spent for a coverage that did not cover when I needed it. STAY AWAY FROM THIS COMPANY!
We're truly sorry to hear about your experience and understand how frustrating it is when things don’t go as expected—especially during a stressful vehicle repair situation.
After reviewing your claim, we found that the repair facility informed our team this issue had been present as far back as March, prior to your contract being purchased. Unfortunately, that makes it a pre-existing condition, which is not eligible for coverage under the terms of the contract.
As explained at the time of enrollment, the month-to-month plan is refundable only within the first 30 days. After that period, it operates as a pay-as-you-go agreement. While we understand this may be disappointing, your coverage remains active and available for use through 9/22/25.
If you have any additional questions or would like to discuss your situation further, please don’t hesitate to give us a call. We’re here to help as best we can within the terms of the agreement.
Car shield handle everything good. Let me what was happening. They me link to keep a check on things. But make sure you ask questions so you will know things
Thank you, Fatimah, for sharing your kind words about your first experience with us. We’re glad our team kept you informed and empowered to ask questions—communication is key to making things go smoothly. Looking forward to supporting you whenever you need us!
Always friendly & helpful. Very prompt service, helped out so much financially.
Connie, thank you so much for your kind words and continuing trust. We're delighted to hear that our team has been friendly and helpful while supporting your needs promptly and affordably. We look forward to being here for you whenever you need assistance in the future!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you, Deborah, for your kind words and trusting us with your claim. We’re dedicated to providing timely and helpful support, and we look forward to assisting you with any future needs. Your confidence means a great deal to us.