CarShieldReviews 6,554

We had an issue with the electrical system in our car and we called and had a immediate response to the issue.

Denied processing of claim. This is a bolt associated that secured my back tires. Auto center that is generally covered. Not happy with your service. I feel misled.

Payed for coverage close to two years and drove my vehicle under 2000 miles, so I determined that $1500 for coverage each year was way to much. I did call awhile back to drop coverage and the person I talked to did give me a reduced rate on the remaining months, but when that expired Icalled to cancel again and the lady I talked to almost convinced me to continue but I cancelled anyway. {satisfied}

Very helpful staff that took care of me
Needed a good company

The agent was very helpful at explaining the process and got us set up to get the diagnostic on our truck.

Work with the well with auto worker...and paid for invoice quickly

We were without our vehicle waiting for payment,the shop had gave car shield what was wrong and had ordered parts waiting for car shield

Make the call and get the coverage you'll need someday

Car Shield is a big scam, so buyers beware! I have been a gold member for four years and, for the four years, believe me or not, I have paid $6,658.98. When, however, my car finally broke down, I was told that was not covered under the warranty. To make a long story short, I was driving to work when the serpentine belt in my 2011 ML 350 broke, leaving me stranded on the road. That same day, I had the car towed to a nearby facility. I reviewed my contract with Car Shield right away, and I found out that Engine and all its parts were covered under my warranty. Indeed, my mechanic submitted the claim on my behalf. Sadly, a few minutes later, the mechanic informed me that the claim was denied by Car Shield, for in its opinion, the belt broke as a result of poor maintenance. The mechanic and myself could not believe it. The car was well maintained, and the belt broke as a result of two pulleys that separated from the engine. So, I am advising you to beware of Car Shield. I canceled my menbership that very same day. Please save your money instead.

The job took 2 days because the repair facility was sent the wrong window motor. That was not their fault, just an inconvenience for me. The motor was changed the next day a found the regulator was also faulty. That part came in and replaced and the repair was complete. I paid the deductible and a small out-of-packet fee. The window works like new and I was very satisfied the the whole experience.

I've just signed up have not used at all. I'll know more when I need assistance.

We have been paying $89 a month for years, and our turn signals do not work, so we got an estimate for $300 and CARSHIELD would not pay it. They say it is not important or dangerous to drive without turn signal. Had we not been paying that money per month for years, we could afford to pay for the turn signals to be fixed. We cannot due to living on Social Security.

I was Supposed to call them at 7 AM this particular morning.They woke me up and called me now.How great is that? I got great customer service and they were concerned 💯

No experience yet. Haven't used it yet. What else do you want me to say? I haven't used your service yet. So how am I supposed to know to describe the experience? I haven't reached my mileage milestone yet. When I need it and I use your services. Then I'll let you know how it worked out.

When I needed assistance they was there helping with what I needed

Told me what I needed to do to get my account setup

My representative was very knowledgeable and friendly, and worked with me in getting the best deal possible to.give me great coverage for my car.

Professional, caring, and fast to handle what I had called for

Very helpful great experience good communication with representatives and auto shop