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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,781
This company responds to reviews on average within 1 day

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North Carolina
2 reviews
0 helpful votes
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My Car Shield
April 16, 2024

I have always been satisfied 😊 with the quality of work they have done for me. Customer service has been 😃 great.

Date of experience: April 6, 2024
Minnesota
1 review
0 helpful votes
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At first I was happy to have it but when the dropped my premium almost 70 bucks and my deductible 150 bucks made me wonder. Then my buddies mom timing chain went and no where around here would take her car to fix it cause carsheild don't pay the bills.

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Superb
April 16, 2024

I love the price value u agree upon Customer request,u work with wat we can afford

Date of experience: April 6, 2024
Massachusetts
1 review
0 helpful votes
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Comparing what I experienced before with another company against what I heard about Car Shield's promotion, I believe I made the decision.

Date of experience: April 6, 2024
Oklahoma
1 review
0 helpful votes
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April 5, 2024

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Date of experience: April 5, 2024
Illinois
1 review
0 helpful votes
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Painless
April 5, 2024

Car went in for routine maintenance.
Mechanic for a leaking water pump and empty reservoir.
Paid my deductible. All better!
Thank you Car Shield!

Date of experience: April 5, 2024
Maine
1 review
0 helpful votes
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Dead battery Tow was great
April 5, 2024

..Dead battery requiring a tow Replaced a fuse in hopes that is what is draining the battery

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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Not any to describe. Hoping I don't have to use it but if I do it will help with the cost of repairs.

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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What a project
April 5, 2024

Had to convince the service manager to try you again after many problems

Date of experience: April 5, 2024
Ohio
1 review
0 helpful votes
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Service and communication.
April 5, 2024

When I talk to the rep. I got answers to all my questions.

Date of experience: April 5, 2024
New Mexico
1 review
0 helpful votes
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Customer service
April 15, 2024

Sold our car and car shield refunded prorated portion of contract without a delay. When need arises again we will certainly contact Car Shield.
Thank you.

Date of experience: April 5, 2024
New Jersey
1 review
0 helpful votes
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Enough surport
April 5, 2024

I thought support would be more than $313.00 on a $1,400.00 repair.

Date of experience: April 5, 2024
Georgia
1 review
0 helpful votes
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Very satisfied
April 15, 2024

The salesperson was very knowledgeable and listened to my concerns big thanks to car shield.

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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Great experience
April 15, 2024

My Kia Sorento was running terribly so I took it to Dealership. Car Shield along w/ dealership made sure I was informed all the way and made everything so quick simple and in a few days I was back on the road 100% Satisfied To The Max! Thank You Car Shield!

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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My truck broke down at a busy intersection called Carshield was told wrecker would arrive in 15 min.arrived in 5min to me Carshield is a lifesaver.

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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EXCELLENT CUSTOMER SERVICE
April 15, 2024

I wanted to keep the service on my 2015 Ram PU with 55,341 miles with the dealership, however they would not accept Carshield Extended Warranty. I called for a refund/credit, Car Shield was prompt with the process. Customer Service was very understanding and expedient withy the process. Thank You,
M.P.

Date of experience: April 5, 2024
Michigan
1 review
0 helpful votes
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Great place
April 15, 2024

They did what they said they do to help in time of need.

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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Excellent
April 15, 2024

Well organized and easy to deal with! One simple calll and they worked with my mechanic to see the proper way

Date of experience: April 5, 2024
Colorado
1 review
0 helpful votes
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A little rough
April 15, 2024

At the beginning it was a little rough, the place where you guys suggested my vehicle to go was great, and they worked with me all the way through but they had my vehicle for a month. I wasn't aware it was gonna take this long I don't believe meineke was at fault. They said it was car shield who was holding up the process, at the end I was very satisfied though.

Date of experience: April 5, 2024
Ohio
1 review
0 helpful votes
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Saves me money!
April 15, 2024

It really does make things easier when your car needs certain repairs that can be outrageous, your car is out of warranty, Car Shield steps in to help pay for those repairs! I'm glad I have Car Shield 🛡

Date of experience: April 4, 2024