CarShieldReviews 6,559

Good customer service to resolve an issue of an issue with credit card payment

Problem with alternator, they promptly got in touch with dealer setup appointment and everything was done with fastest service. Very pleased with no hassle provided. Thanks

I called to ask a question? The. It was answered and it was fine.

I hadn't seen where my auto pay deducted my monthly payment. She gave me a date when payment would be paid

I took my 2004 jeep wrangler to my mechanic, because the check engine light was on, i was told that i needed an oxygen sensor for my jeep. And even though my mechanic called car sheild to see if i was covered and car shield said yes, so i went ahead and paid my mechanic in cash and was told thhat car shield would reinburse me for the cost of the oxygen senosor, but car shield told me that i would have to send the bill to another place and then wait for my money. Why is it that i would have to go through all this just to get my money, when the part was covered and already paid for

The agent was able to explain the circumstances under which our claim would be approved.

The cost to move my vehicle approximately 3 miles to a service location was $175, $25 of which I had to pay out of my pocket. What the H*?>#!

Explained where I could understand. Step by step information, that was helpful. After giving information, it was a no Brainerd. Needed to have the insurance. Nice, polite and friendly people.

The person I talked to took are of the problem for me

Just called to make sure payment was made and they was really nice

All the thing had to do before I can at my car fix.{not good}

It seems that every time that I bring my car in because of something wrong with the engine you don't fix that part so it seems to be false advertising

Answered all questions and even looked into transferring policy into a much older vehicle

Every interaction with staff is 100%. Having Carshield has allowed me to keep the car I love and pay a fair monthly peace of mind. Highly recommend.

I suppose I didn't read the fine print and was not expecting to pay more than the 100 dollar deductible.

My 2015 ML350 Mercedes-Benz had engine issues. Carshield worked directly with the service department at the dealership to resolve the problem. I have high praise for the repairs of above $5,000, which were covered.

First time with car Shield and I'm totally disappointed with no coverage in repair for my vehicle when I was told from the beginning that it would be.

Overall I was pleased with the speed of response and authorization. I was disappointed that CarShield would not acknowledge the All Data standard, which almost all repair shops use, to determine time to repair. This resulted in a 2.5 hour labor charge I had to pay in addition to my deductible.

Will see the first time I need. I hope I never need to use, just like the security in the background...

Great veterans program and long time customer value treatment.
Always professional, courteous, kind and respectful of retired fix income to provide a workable payment plan.