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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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We went to a local Jeep dealer, they evaluated the problem and contacted Car Shield. Unfortunately, for Car Shield to completely take care of the problem, they wanted to use after market parts. In order to get real Jeep parts, we had to pay about $900.
I live in NY and no one can avoid rust and corrosion. You denied to pay for the repair. I pay you ever month for a pease of mind. Why do I pay you over a $1000 per year? Not happy
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Registered another vehicle with "Car Shield". This will be the third (3rd) vehicle that I, have owned.
Staff members I had the opportunity to deal with were friendly, helpful and knowledgeable. Assetas to the Car Shield team.
Thank you for your time and review. If you have any questions give us a call!
Truck has been apart for 11 days no word on put back together. It is my only transportation you only rented me a car for 5 days.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
We appreciate your support. If you have any questions don't hesitate to give us a call!
I had some codes come up on the dash and i called you guys and they ask me to take the car to the shop.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The person I spoke with was very nice. I enjoy having a warranty on my truck without having to buy a new truck every time, and CarShield makes that possible
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Customer service was great. Payment to the vendor in a timely manner was great. The coverage for repairs is misleading based on the commercials. In addition, to my deductible i had to pay additional funds for my repairs. The commercial lead people to assume that Car Shield pays for all repairs.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Please slow down on all these satisfaction surveys. If I don't answer one, I receive multiple reminders. I don't have time and you only need one.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I haven't haven't able to use it to you my experience but thanks for asking.
We appreciate your support. If you have any questions don't hesitate to give us a call!
You are doing a great job maybe you guys should team up with some insurance. I wonder by having you guys by my side I wonder if my car insurance price willzü
All was OK when I needed help, it took too long time to be solved and this brought me a lot of problems. The rest was OK.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I was given a quick response to my Claim Request,Service Shop said their Employees at Carshield were very Courteous to Her.
We’re happy to help. Let us know if you need anything else.
Great service provided quick approval for job to be done
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
We appreciate your support. If you have any questions don't hesitate to give us a call!
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Very pleased with the claims process. Coverage could be better, yet will accept for now. Had to have transmission replaced. CarShield paid to have it rebuilt vs replacing with new or remanufactured one at their discretion. Should be at customers discretion. Claims process was very smooth and very pleased with outcome. They even paid for my rental car (retroactively). CarShield worked smoothly with repair facility (AAMCO) which was a great help. Thanks CarShield. Will be sure to keep you for next vehicle purchase.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I need help with changing the debit card and also to change your address. They listen very patiently they helped with all my questions. I appreciate that. Keep up the great job. Thank you.
Thank you for your time and review. If you have any questions give us a call!
I've been a customer for about 4 years. That's a lot of money I've paid over the years. My Ford Transit 250 van needed a water pump, radiator and thermostat. They didn't cover the thermostat. Why wouldn't they cover the thermostat since it is part of the cooling system? Also, I had to pay an extra $12.00 a day to get a rental car instead of a roller skate.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Have no experience with Carshield other than I pay my premium and yall accept it so I don't have an opinion.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
First, I spoke with a very nice young lady named Jada and she transferred me to another very nice young lady named Jada. I explained my reason for calling and the second Jada fixed the problem. I appreciate the time they both took to listen to my concern and the fact that the problem was fixed so rapidly. Thank you all and keep up the good work!
We appreciate your support. If you have any questions don't hesitate to give us a call!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.