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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The associates was knowledgeable. However, when certain services are not covered Car Shield could do more for seniors on a fixed income. The adds on the radio always say "your are covered and save."
Not this time for me. I will have to wait and save for the next 3 mos before I could have to have my brakes repaired. Again, that is providing my medications price have not increased for the new year.
Your agent was great. She was very professional and most emphatic to my problem. I deeply appreciate her understanding.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Called to verify account info. Customer service rep was very cordial and helpful. 5 star service!
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
Sales person was good until I researched competitors. For what carshieldcharged for 1 year I received 5 years coverage matching apples with apples. Same covered parts less deductible.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
This was my first claim so I didn't know what to expect. My thought was " they're not going fix my vehicle, without giving me a hassle or they gonna send me though a lot of red tape". But I didn't have any problems. Custom service walked me through the whole process. They were professional, put my worries to else. I will keep car shield as long as I have a vehicle.
We’re happy to help. Let us know if you need anything else.
We're happy to hear this. Let us know if you need anything else.
Could not get car back until next day until lack of response to repair shop
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
From beginning to end...I received superb, helpful efficient service.
We appreciate your support. If you have any questions don't hesitate to give us a call!
I have not had any experience as yet. Have not had a reason to use Car Shield yet.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The experience took a little time because I haven't been a member long but I so THANKFUL and GRATEFUL to Car Shield! I have shared my experience with several people how it pays to be protected!
Thank you for your time and review. If you have any questions give us a call!
Signing up with Car Shield was a good experience and will be able to help me if I need assistance with my car repair.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Kind and caring representative, gave me options for local service. Thank you.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I called to make my December payment and to set up for my January automatic withdrawals, I was then charged again for the January payment, it was reversed back to my account and taken out again now I have another payment that is due for January the 29th to come out for January and I've been double charged, I would like to have that payment returned to my checking account I do not want to pay a double payment for the month of January thank you
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
They dont want to pay for anything that goes wrong with my vehicle.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Overall, my experience was great except for the cheap aftermarket parts. They made my mechanic use on my motor mounts just won't cover aftermarket parts, but you were giving aftermarket parts makes no sense.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
I had a great experience with the agent that I talked to.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Called to ask questions about what's covered under my warranty and she called dealership to let them know I was coming.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I've been paying for many years without a claim
I made a claim and it was rejected
Car shield sucks
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I thought more should have been paid on my claim, I ended up paying more than the insurer.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.