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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Courteous employees, company stands behind policy.
I had questions about my coverage and they were answered very well.
Had An Experience of paying Alot of money for compressor and Got rebuilt or Reconditioned part lasted A month if that without having to replace it so soon another deductible again for another part the same in my vehicle Thnk U Carshield or Auto shield
Cashier is as smooth and Silk they treat their customers Fair
My car needed a new transmission and the price tag was not cheap. Car Shield covered the entire expense (minus the deductible) without any hesitation.
Car Shield provides necessary coverage most can afford to help with costly repair bills. I have been pleased with CS assistance throughout the years of my cars.
Es la primera vez q voy utilizar el seguro si es necesario pero primero necesito saber realmente cómo procede y cuáles son los talleres al cual puedo acudir para la revisión de mi auto
Agradecemos su apoyo. Si tienes alguna pregunta, ¡no dudes en llamarnos!
The title covers it all. My Ford dealership called Car Shield and got approval to do the work. No worries.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Quick responses good information. Very attentive user friendly.
Thank you for your time and review. If you have any questions give us a call!
Within the years that I've been a part of carshield no problem when my car need repair things cost you for everything when it come to my STS Cadillac
We appreciate your support. If you have any questions don't hesitate to give us a call!
I called regarding coverage...i didn't have the Ram anymore so i switched it to my Colorado
Thank you for your time and review. If you have any questions give us a call!
I was upset when I found out that carshield denied the claim,because of the original problem they would cover and when it was found out that something else was wrong they would not cover it,it is something that had to be paid.I have been paying for this policy since 2020 and am not a happy camper,I am upset that I pay 99.99 for this policy but two other
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I don't think you treat people properly. We had to spend over $4000.00 to fix our car
Why have car shield?
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Car shield brings customer service to a superior level for its members.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The associates was knowledgeable. However, when certain services are not covered Car Shield could do more for seniors on a fixed income. The adds on the radio always say "your are covered and save."
Not this time for me. I will have to wait and save for the next 3 mos before I could have to have my brakes repaired. Again, that is providing my medications price have not increased for the new year.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Your agent was great. She was very professional and most emphatic to my problem. I deeply appreciate her understanding.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Called to verify account info. Customer service rep was very cordial and helpful. 5 star service!
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
Sales person was good until I researched competitors. For what carshieldcharged for 1 year I received 5 years coverage matching apples with apples. Same covered parts less deductible.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!