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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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So far everything has been going well. I wish a few more things were covered like strut suspension on a dodge journey but overall pretty good experience
What can I say, very prompt and would highly recommend CarShield to anyone.
Very reliable, courteous representative, very professional..
Cheryl, thank you for your kind words and recommending us so warmly! We’re glad to have provided prompt and professional service that made your experience hassle-free. It means a lot to have truly reliable customers like you.
Contacted car shield to add another vehicle and was helped to accomplish this easily.
Thomas, thank you for sharing your experience! We're glad to hear adding your vehicle was an easy process, and we appreciate the opportunity to assist you. Your positive feedback truly means a lot to us.
Received answers to all my questions. Very informative and friendly. Completed all that I wanted to in a timely manner.
David, thank you so much for your kind words. We're thrilled to hear that our team could provide the information and service you needed promptly and with a friendly approach. We look forward to continuing to support you in the future!
My loyal Red 2015 Jeep that is easy for me to get in and out of since day of purchase all of a sudden malfunctioned! I am handicapped and depend on Red totally!
Wanda, thank you for sharing your experience and kind words! We’re glad to hear that our customer service team, Roadside assistance, and the repair facility were able to provide support and make the process smoother for you. We understand that unexpected repairs can be stressful, especially on a limited income, and we’re happy we could help during this time. If you have any questions or need assistance with future claims, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We’re always here to help and ensure you have the support you need.
I have had 2 claims with car shield They promptly handled the claims from the Toyota dealership I didn't have to do anything Getting Car Shield was the best decision for me having Car Shield has saved me over $1700. 00
Thank you so much for sharing your experience, Forrest! It’s wonderful to hear that the claim process was hassle-free and that being with Car Shield has saved you significantly—you genuinely deserve peace of mind. We’re grateful to have you with us and are always here if you need anything moving forward.
Didn't like the back and fourth, the miscommunication, the false information given, the 3rd party miss information. Having had 3 opinions the tire rod outer on passenger side is infact needing to be replaced. Christen brothers said sao yals 3rd party said no and I had a mechanic look at it who confirms what Christian brothers stated. So now what do I do?
Julia, thank you for sharing your experience. We understand the frustration caused by the back-and-forth and miscommunication. Upon review, we do see that the repair has been authorized and is moving forward. If you have any questions or need further assistance, please contact our customer service team at 1-800-587-4162 — we’re here to ensure everything proceeds smoothly and to address any concerns you may have.
Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I gave you a update on what was going on with my spouse. You ask for information and I provide the documents.
Edward, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
My flat screen LED on a 2017 escalade locked up and I went to the car dealer and it will cost $2000 car shield took care of it and I paid $200
Rene, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Something was not cover,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Teresa, we’re sorry to hear you’re not happy with your experience. Coverage eligibility depends on the specific components listed in your contract as well as any exclusions that apply. We encourage you to contact our customer service team at 1-800-587-4162 so we can review your account in detail and provide a clear explanation of what was and wasn’t covered.
I had a good experience regarding my battery needing recharging. I had excellent service
Thank you, Elizabeth, for sharing your positive experience with us. We're glad we could get you back on the road quickly and look forward to supporting you whenever you need us in the future. Please don’t hesitate to reach out if there’s ever anything else we can assist with.
So recently I had my unexpected first experience using CarShield as my Jeep wouldn't start. So initiating the claim felt pretty straightforward in terms of having my vehicle towed. They paid for most of it when I needed to move it to a shop who would work with them. I had it towed originally on my own dime to the local Jeep Chrysler dealership however they refused to initiate a claim so I had to move it. So I'd definitely recommend looking on their site to see who will honor the contract. To my surprise however my claim was denied due wear & tear even though it would have been a covered repair per my policy. The gal at Midas in fact told me that initially they said they'd cover it. I guess since it's a used vehicle, am I to expect the "wear & tear" exception to come into play frequently? If so, I'm on the fence about maintaining this coverage. If I packed away the $129.99/month for my own repairs, I may just be ahead of the game. Needless to say, I'm kind of unimpressed.
Wende, upon further review, it appears the issue was called in as a bad connection on the battery control unit due to corrosion, which is where the wear and tear exclusion applied. Additionally, the administrator noted in the claim that the parts in question were also not listed for coverage under your contract. We want to make sure you have a clear understanding of the covered components as well as the exclusions that apply. Please contact our customer service team at 1-800-587-4162 so we can go over the specifics with you and address any questions or concerns.
My husband requested that we 'trim the budget', so he suggested we 'let go' of CarShield. Reluctantly, I agreed and gave CarShield a call. I had Katelyn as my customer service representative. She was kind and offered us a loyal customer discount and it was sufficient to where my husband said 'YES'! Delighted to know that we WERE and STILL ARE valued customers by CarShield!
Thank you so much, Kisha, for sharing your experience! We're truly grateful for your loyalty and are pleased that Katelyn was able to help find the right solution, reaffirming how much we value having you as a customer.
Never went thru such a Journey before! My vehicle has been in shop facility going on two weeks? I appreciate the thoroughness which is needed? When I had service performed on MY Cadillac at the dealer or other Authorized/Trusted Repair Shops... I was offered a loner vehicle which I definitely needed to get to work! I am renting a vehicle which I believe will be reimbursed after the results are final. The anxiety is relentless! I Pray that this Repair will not be Major' but if it is. I hope/Pray it will be covered?
Raymond, we understand how stressful it can be to be without your vehicle for an extended period, and we appreciate your patience during the repair process. Your situation is important to us, and we strive to ensure that all repairs are handled thoroughly and in line with your coverage. If you have any questions about your rental reimbursement or the status of your claim, please contact our customer service team at 1-800-587-4162 so we can review your account and provide updates. We’re here to support you through this process and hope your repair is completed soon.
Things should have been but they were not
Thank you so much for your kind words, Carlos! We're glad to hear the payment update went smoothly and that you felt well taken care of—please don’t hesitate to reach out anytime you need help.
The phone system was down and so the car repair shop was unable to get my claim processed in a timely manner. This delayed getting work down on my car which made ne not have transportation. After 2 days of not getting through, contact was finally made. The claim successfully went through without any hassels. I was thankful for that, because of all the negative reviews you here on the news about carshield not paying for repairs.
Patricia, thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the temporary phone system outage and the delay it created in processing your claim. We understand how challenging it can be to be without transportation, and we appreciate your patience during that time. We’re glad to hear that once contact was made, your claim was processed smoothly and without any issues. Your feedback means a lot, and we’re committed to ensuring every customer’s experience is a positive one.
Information only have not used any of Car Shield warranty service.
Thank you, Michael, for sharing your positive experience with the information provided. We're here anytime you need guidance or service, and we’ll be glad to help whenever you're ready!
My car stopped turning over headed home from the gym one early morning at a gas station (where I was picking up a Red Bull). I walked home, checked for recommended repair shops nearby on the Car Shield App, then called Car Shield for a two. The two arrived an hour and a half later and towed the car to the repair shop. I left a note on my windshield that included my Car Shield MRF number. Once the shop opened, I called. The shop appeared thrilled I had Car Shield insurance. They assured me that they would take care of me, contact Car Shield and that there was nothing I needed to do. I picked up my car that afternoon fully repaired and Car Shield paid the majority of the repair.
Thank you, Samuel, for sharing your experience. We’re glad our team could assist you smoothly during the repair process and that everything was taken care of promptly. Your feedback inspires us to keep delivering reliable support every step of the way.
Telephone conversation with Alexis was very courteous and informative. But my messages sent through your website "Contact Us" via email twice since August 1,2025 have received no response. I asked if I could get a copy of the proposed estimate/quote sent to you from my repair facility and the service, parts and labor cost that your company will cover for payment. Please advise. V/R,
Michael, we apologize for any confusion or inconvenience this may have caused. While we’re glad your telephone conversation with Alexis was courteous and informative, we recommend contacting our customer service team directly at 1-800-587-4162 for further assistance. We will assist in any way we can.
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Darlene, thank you for sharing your feedback! We’re glad to hear your experience has been positive overall. Regarding parts, we understand your concern and encourage you to contact our Customer Service team at 1-800-587-4162 if any issues arise—we’re here to provide guidance and assist where possible. Coverage at the time of sale is based on the age and mileage of the vehicle, which helps determine what components are included. We also appreciate your input on coverage, and your feedback helps us continue to improve our services.