CarMonkeysReviews 100

Ordered an engine from these guys at midnight, had an email at 8:30 their time that said the part was "test and failed" with no more in stock. I highly doubt they warehoused a single bad engine and tested it within minutes of arriving at work. More likely is they are selling products they don't actually have on hand.
Called customer service and after getting hung up on once (yeah I was upset) they said it would take 4 days to refund. After emailing them it showed back up in my account.

These guys suck, sorry, but what would you expect from NJ? Too many salvage yards in California, Florida and Texas to do business with to mess with these guys.

If you are expecting a seized block, missing parts, and horrible service please do business with these guys! The motor i ordered was in horrible condition, not at all what was described on the site. Before i even received the engine i tried for 3 days straight to get a hold of a tracking number, or anyone for that matter. I was put on hold numerous times and hung up on twice. I chose this website because of the reviews and i was let down horribly! Its unfortunate this event took place and i will NEVER EVER order again from these guys.

Ordered a replacement engine had it shipped to my mechanic also bought the extended warranty. It lasted less that 200 miles. Contacted them by email and they said no problem
They would refund the full purchase price and send a bill of lading to have the engine picked up at no cost to me.
Surprise, Surprise the engine is still waiting to be picked up and I can get no response from emails or phone calls. Looks like a trip to the lawyer is in store.

I bought a rear axle assembly for 2004 Chevy astro. Everything I had read, it was a bolt in rear axle assembly. It showed up at my door step, it had literally just been pulled out of a mud puddle. Dust covers rusted thorough, brake lines smashed, rotors rusted and covered in mud. You can still see the water the on the rotors to were in was buried in mud. The ring and pinion gear looks as if it's going to break right off, there's so must rust damage to it.
There customer service is horrible, they are now telling me to return, I have to pay full shipping and a restocking fee. Restocking fee is advertised. But they say, return freight is pre-paid.
So now for the mistake of going to theses jokers, I'm going to be loosing 300$ just to sent a garbage part back, so the can re-sell it to someone else and try to rip them off too. I will never buy from here again and I would not recommend this place to my worst enemy. If I could have put zero stars I would have.

I was very shocked when i received my motor and it still had spark plugs and wires on it oil pan, clutch, flywheel and had a spot that was JB welded! Could not believe they would send it like that. Called the company it was shipped from and they didnt have a clue about my order and said that they just pull motor and ship it.The guy also said that we should never have done business with someone we didnt know. They gave me another number to call. And i was informed that we had to pay to have it shipped back and 20% restocking fee even though theyre not even the ones that shipped it it was a totally different company. Beware they are buying used motors for cheaper then what you pay!

Carmonkeys had a little trouble shipping the tranny in the first place, because (their explanation) the tranny that they intended to ship to me failed testing and they had to find another one. Once the tranny shipped, it arrived timely, and they were helpful (as well as UPS) in getting it loaded into my vehicle. This particular tranny is a CVT and is very heavy. It took me some time to install the tranny, but now that it is done, it performs like a new one. This tranny has failed previously, and the tranny was never the same (slippage) until it finally failed in a couple years. With Carmonkeys, they offer a 5 year warranty which is the best that I have found, and the tranny has not had any problems.

I consider the slight problems up front actually to be the work of a reputable business. I would much rather that they be honest with me than sending me junk. I do not have any experience with returning an item for warranty work to this business, but that may not ever need to happen.

I would recommend Carmonkeys. They are inexpensive, offer a better warranty, appear to have very good quality control, and communicated effectively and honestly even when they knew I was not going to like what they had to say.

I have just received an engine I ordered from Thomas, on the phone he was extremely helpful and polite. He told me he would ship it out via Fedex priority and indeed it did get here within 2 days of me ordering even though he said it usually would take about 4 days he would rush my order, I did not believe he would but he really came through. Engine was installed without any problems and is running great. Glad I chose carmonkeys.com and glad that Thomas helped me out!

I ordered a rear axle assembly for my Tacoma. When it arrived and was installed it was in worse shape than the one I replaced. When I called to let them know they said they were going to contact my mechanic to get the details and call me right back. They did not. My mechanic suggested that I get rid of the truck so I did but still had the original axle. I contacted CarMonkey again because I still had not heard from them and told them the situation and asked if they were interested in the old axle. The customer service person told me I was Insain. I wanted to ask where he had been trained in customer service but it was obvious he was not. I paid $1,500 for a replacement axle and $600 to have it installed and CarMonkey wanted me to pay an additional $600 to have it removed so I could send it back and they would replace it and I could then spend another $600 to have that one installed and hope it worked. I understand they cannot refund the money as I do not have the vehicle anymore but to tell me to spend thousands of dollars more to fix the faulty part they sent me or call me Insain for asking if they wanted the old axle is not good customer service. I will recommend no one buy from them simply because of the poor customer service.