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CarMonkeys has a rating of 2.6 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarMonkeys most frequently mention customer service, credit card and year warranty. CarMonkeys ranks 72nd among Auto Parts sites.
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Incredible service, took care of my blunder on my Mercedes s550, very pleased with their work and customer service.
Very recommendable.
He was extremely, extremely helpful and I'd go back again in a heartbeat.
He is my new favorite auto body guy. For real. He's honest, reasonably priced, knows his stuff, is responsive and very friendly.
He is great, he totally helped me find what I needed and referred me to the Bay Car & Home Entertainment next door to help me out with putting my front license plate on my car.
I realize this place (and pretty much all auto parts stores) can be hit or miss but I received excellent service yesterday.
When I bought my car, I noticed the battery did not have an expiration date punched out on it. I called this store and a tech. Said to bring it over and he would test it and test my alternator-- for free.
Thanks for excellent customer service!
Awesome service, high quality work and the highest levels of pride in their work. You can't ask for more than that.
Love the customer service here. Most recent experience Saturday September 28. Went in for a new windshield wiper. Mr Padilla sold it to me then rushed outside, oiled it so it wouldn't stick, installed it and cleaned the windshield! Without us even asking. Best customer service of all time!
I love this shop. Clean, efficient service and always competitive repair prices with no B. S. and no pressure. Intelligent mechanics and no surprises when the bill arrives (in fact it's usualy less than what's quoted). I highly recommend them.
Labor is cheap, parts are cheap and they will give honest opinions and suggestions
This place has been around for a long time and the people that works there are the most honest mechanics you can find in the city.
Hands down the most honest mechanic I have ever met! I can always get a same day appointment for an oil change or tune up
Very great customer service
They actually took the extra mile to help us with our windshield wipers by putting them on.
Great job all 5 stars
Here I found that the efficient workers tried their best and solve my problem in a very short time that astonished me much. Every person was so well behaved and they were exporter.
They also charged less as much as they can.
Answer: The Wyckoff location is a call center. That item is not located in NJ it would be coming out of our warehouse in OR.
Answer: Every question emailed gets responded to, more than likely the response hit your spam folder. As far as the the calls go we are open Mon-Fri 8am-8pm est
Answer: This is normal, due to a high rate of fraudulent transactions the company has imposed security measures to defend against this. We ask for copies of the ID and credit card when there are discrepancies between the billing address and what the credit card merchant has on file for you. We also request the photo ID and credit card when there is an excessive distance between the billing and shipping address, as in shipping from one state to another.
Answer: If you call in, have your order number ready and a representative will get that for you, if not check your email as the tracking number is emailed to you as well, also check the spam folder just incase.
Answer: We are unable to provide your tracking information here without your order number or full name, however depending on where you are in the country orders usually ship within 2 business days, after that it would vary how many travel days it would take to reach you depending where you are located. If you wish to find out more about your specific order please call in and speak to a customer service rep.
Answer: A reputable online retailer would send the customer an immediate receipt of order, then follow up with "your order has shipped" email, and then one with the tracking number. A reputable company would answer their phone and return message no later than a few hours. Communication would do wonders for your company.
Answer: We sell hundreds of transmissions, engines, rear ends, and transfer cases a month. We do not force anyone to write reviews, we try to keep everything running smoothly. We stand behind all of our products with either a 1 or 5 year warranty.
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