CarjetReviews 286

Nachdem ich in Kattowitz gelandet bin meldete ich mich sofort bei Carjet, ein Herr holte mich ab und brachte mich zum Leihwagen.
Bis hierhin war erstmal alles gut, die Abholung ging auch relativ schnell.

Jedoch als ich Leiwagen saß und meine Daten aufgenommen wurden wollte man noch zusätzliche 35 Eur für`s abgeben des Leihwagens vor 8:00 Uhr.
Damit war ich auch noch einverstanden, obwohl vorher nicht davon die Rede war und ich bereits mit der Angabe aller Abhol - Abgabezeiten den gesamten Mietbetrag bezahlt hatte.
Dann wollte man noch das ich eine zusätzliche Versicherung von ca. 25 Eur/tag abschließe da ich nur eine Debitkarte besitze.

Ich habe mich zurück zum Flughafen fahren lassen und habe einen Leihwagen einer anderen Firma angemietet, da ich mit so einer unseriösen Firma kein Geschäft eingehen möchte.

Am ende hätte mich der Leihwagen anstatt die bereits zuvor bezahlten 38 Eur, 198 Eur gekostet.

Also Vorsichte für diejenigen die ihr Fahrzeug vor 8:00 Uhr abgeben möchte und nur eine Debit Kreditkarte besitzen.

Übrigens, die im Voraus bezahlten 38 Eur sind auch weg.

The worst car rental EVER. They wouldn't accept my 3 forms of identification at the pick up location due to their "dark ages fine print" I had Passport, International license and my digital State license not good enough based on the fine print, Nor would they accept my wife ID either, we paid/lost 3,000 euros and then had to go another agency to then pay 4,000 euros to start our holiday.
Still after 7 months the complete run around back and forth in the end they are just Scammers, Fraudsters and Thief's
Just don't deal with Carjet and I'll be telling everyone that I know!
Peter
Australian

This is a scam company. I booked a car with them and when I went to pick it up in Spain, I had a series of unpleasant surprises: 1. They asked me for €50 extra in cash to give me the car, in addition to the €1,600 deposit from my credit card 2. They didn't have the car I ordered and I not talking the same brand, they didn't have the same catergory eg medium size, automatic. The attitude was a bit "take it or leave, it is not refundable anyway so do whatever you want. When I tried to get in touch with the company, I had to wait for ages and twice when I explained the situation to the girls in the call center they simply hang up on me. I have never in my whole life experience anything like that. It was shockingly terrible.

They most un relabel un trusted company had to deal in my whole life.attracting fools with low price & fancy promises …never deliver & 24/7 customer service it's far from true
My personal advise do not get yourself in trouble with them…take your business somewhere else

Long story short; booked my Premium Insurance & the car from the CarJet.charge me twice 177 € &169 €,then refunded me minus -44€, had punctured wheel must be replaced at 724Rent as instructed.charged with 300€…found out in claiming the amount from the insurance Co. That my P insurance was canceled …more the 34 emails been forwarded between me & the insurance different office ( Do Spain, Do Malta, Orchard & *******@doyouinsurance.com) No solid response been secured.finally they came up with story accusing & blaming me for the cancellation! Because I did reply to email from there side …adding my flight details for easy collection of the rented car.
The 724Rent been aware of No insurance status …refused to accepting the car 5 days earlier to pre sat rental period.never offer alternative & charged me with 2300€ for window shield already existed scratch & other thing …3 Hrs of negotiation & I had to call the Embassy hotline finally accepted 300€.& the no refund been made to my 500€ security deposit nor refund the 5 days not used fees
Consultation: payed twice for insurance,-44 € evaporated, forced to accept Fiat's out shape car, charged additional 600€, no refund for 500€ deposit, no refund of not used 10 days, no Professional response from the *******@doyouinsurance.com plus Malta,Spain,UK offices, so much time wasted in communicating with multi parties….,other word my vacation is F…Up

SCAM-ONLINE AGRIGATOR!
Unfortunately, my experience with Carjet was disappointing. We selected the option without a credit card and purchased insurance online, but upon receiving the car, the rental company claimed the insurance was invalid, demanding additional payment. Attempts to contact customer support were futile. Consequently, we had to rent directly from another company. I advise caution and thorough scrutiny of conditions before engaging with Carjet."

Keep Away from these Pirates.
1) VERY Rude when you call them
2) NOT flexible at all, with badly written instructions on their so called "Contracts"
3) Staff practically laughed me off when a refund was requested.

If I had the time and the energy, I would open up a litigation with a European Customer Service Authorityy. But to me it is just not worth the time wasted with this scam-like business. SHAME on them!

Booked a car through carjet for my holiday, arrived at my destination airport and car hire company doesn't operate anymore at that airport but still available to make online booking. Spent 5 hours on the airport with my family, with two little boys. Never got a car, never got refund either. When arrived back home, contacted carjet by email regarding refund, never got answer back. My holiday was messed up. Thanks to carjet. Never ever will book with them again. Won't recommend to anyone.

It is a fraudulent Spanish company. Arrived in Antalya. Didn't receive the reserved car! The local car rental company "Surprice" promised me a refund, which I never received. Stay away from such offers!
Es handelt sich um eine Betrügerische spanische Firma. In Antalya angekommen. Das reservierte Auto nicht erhalten! Die Autovermietung "Surprice" vor Ort versprach mir eine Rückerstattung, die ich nie erhalten habe. Finger weg von solchen Angeboten!

On Christmas Eve we booked a car from Enterprise via Car jet. Our flight ran slightly late and we didn't make the anticipated time of 8 pm but we still were headed for car rental be 9:10pm. Without any warning to us Enterprise closed at 9pm! We were left stranded in a seedy London Heathrow airport at 9pm on Christmas Eve. Worst of all: neither carjet not Enterprise are not willing to return money ($473) for a car we didn't use and to apologise for distress. In fact Car Jets Diaina-somebody told us that it is our fault for not showing up at 8! BUT YOU ADVERTISED THAT ENTERPRISE CLOSES AT 11pm and there was no other different info!We used carjet enterprise multiple times, BUT WILL NEVER USE THESE COMPANIES AGAIN! And advice to all of you: please do not use enterprise or carjet-they are a nasty gang of corporate thief's!

Google need to stop carjet from operating on their system, Carjet is a scammer and fraudster, avoid them please, they scammed me by giving me a false booking and the car hire company told me they've told the they don't have any car available for rent, carjet took my money£98 at poznan Airport and refused to refund my money even that they're the one that cancelled my rental contract without providing the service. Carjet kept saying that they haven't got the payment back since 30th of December which the car hire company claimed they've refund them immediately on that day. Carjet is just a scammer please, don't fall for them..

You will wait and wait for a shuttle to take you to their dumpy little place and when you get there they more than triple the price of your rental. The original price is a finder's fee or some crap. Go to a real place definitely steer clear of this one.

CarJet perhaps one of the most convenient when booking but then one of the most expensive when paying. Reservation confirmed for 67.23 euros at Hamburg airport and credit card charged on return of 121.61 euros, full tank of petrol and no damage. After dozens of emails and calls asking for an explanation the response was "these charges are correct and are explained in the Terms and Conditions of your booking". Finding nothing, I repeatedly asked for an explanation but no response.
CarJet is a rental with little price transparency and unprofessional assistance.

Avoid Car jet and Green Motion.
They stole my money and ruined part of my holiday.
On booking the car, it all looked professional and straightforward. They then send a link wanting a review, which is how they have a few stars on other sights.
I paid for 16 days car hire, plus insurance, plus the excess waiver insurance.
On arrival, after 35 hours of travel from Australia to London, I arrived at the care hire place. They had stated that pick up and drop off was at Heathrow Airport. They lied. It's a £25 taxi ride away.
I gave them all my documents but I didn't have a credit card, only a debit card. That wasn't mentioned during booking, neither was it said that I would need to put down an additional £1'500 deposit. A much later email stated it, by which time I was of the understanding that all was finalised and sorted with booking the car, therefore didn't think to be looking for another email from them. Then I was off on my trip. That's how they cover themselves.
They wouldn't give me the car I'd paid for and refused to refund any part of my rental.
They then said that if I wanted to use my debit card, I would need to pay an additional £400 for THEIR insurance, as Car Jet had used a random company that wasn't even connected to the car hire place. WHY? Another scam.
I was desperate for the car, as so much of my trip was reliant on one, so I agreed to pay the extra money. They then said that their machine wouldn't accept my debit card and basically that I would not be getting a cent of my money back!
By this stage, I'd witnessed numerous angry customers who were also denied their cars and were facing similar issues. People yelling and storming out. Not one satisfied customer.
I'm amazed that these thieves are still in business.
I've emailed and been dealt with rudely, then completely ignored. I called (from the Green Motion office phone, which is why I got through) and was yelled at by the so called customer support person.
No more professionalism, like the booking process, just very rude responses and zero cares given.
AVOID THIS COMPANY AT ALL COSTS!

I reserved a car and I paied my fullreservation with my credit carte but when, I wanted topicknupthe car, the agency asked me 500 Euro more as a deposite and you know that they will never refund your deposit,i asked cancellation before i pickupthe car, they cancelled my order but theynever refund my money.
Zero star would be even better for thier service

I rented through carjet in Croatia in the summer of 2023. My flight was delayed and I shared this with carjet. Upon arrival I found that Carjet did not adjust my reservation and would not even give me the same reservation even if I paid for the unused day. Carjet is inflexible and the worst company I have ever worked with. I highly recommend to avoid this company in any country!

Terrible experience with car jet, supplier was did not have car available on pickup. I contacted carjet many times with no support or rental deposit back. All information and legal documentation was provided to carjet for review of my claim and they have not provided any further information or details to my inquiry. Please avoid carjet as you will be at risk with your booking and waste your time and money. Last time we use carjet.

I booked a car through CarJet who used Green Motion. I paid my fee to CarJet, went to collect my rental and the representative in Green Motion claimed that my international Visa Credit Card was a too up card and refused to give me the car. His solution was I pay an extra £45 for them to take my debit card! Needless to say I was not willing to triple the rental cost, especially when I don't even own a top up card and was presenting payment fully in line with their T&Cs. CarJet refused to refund my money claiming that I was lying about the card even tho I sent proof that it is a credit card I have. Avoid CarJet AND Green Motion, they are scammers and con artists who take your money without shame and all you get in return is rudeness and arrogance.