CarjetReviews 286

Cheap and nasty. Totally disinterested in any customer service. Take your money elsewhere.
You have got no chance of getting the vehicle that you reserve

In July,2023, I made a reservation to rent a car in Bucharest. I arrived at CarJet office, and they would not give me a rental because I did not have an international drivers license. I had an United States drivers license. I had applied for an international drivers license, and I had a photo of it on my phone. Carjet clerk did not accept it and would not give me a rental car. I went to a different car rental company which gave me a rental car. However, CarJet charged my credit card $405.00. I did not signed any contract with them nor gave them the permission to use my card. They provided no service to me. CarJet is a shady company.

In the internet they tell you cheap prices! And only after your booking is done and you paid they send you an email with all the "information " and you have to pay 1000€ deposit and if you want to go to another country let's say Austria it's 45€ for crossing the borders (VIGNETTES NOT INCLUDED!) Totally disappointed and they ruined my trip! Also the employee was extremely rude and a bad attitude!

Esta gente son unos estafadores, no alquilen vehiculos con ellos si no quieren perder su dinero.
A la hora de recojer el vehico en Alamo no lo tenian disponible y me solicitaron una licencia internacional, como no la tenia no me entregaron el vehiculo y me cargaron los 16 dias de alquiler mas el seguro, la misma gente de Alamo y Hertz alquilan el mismo vehiculo sin ese requisito ya que yo presente una licencia de mi pais y me lo alquilaron sin problema.
Seguro que ofrecen es a traves de un tercero que se encuentra en Malta y no proveen correo electronico ni telefono para contactarlos.
Si no quieren perder su dinero no utilicen estos estafadores, se valen de cualquier artimana para no cumplir y quedarse con todo el dinero.

BT rent a car, an agincy the website works with in Sofia Bulgaria stole my monay.
The deposit wasn't refonded, to my cerid card almost a month later, I have rented the car for less than 30 hours, and I returned it flawless.
Carjet isn't responding to my emails, although I get an automatic reply my email has been received!
SCAM!

You book a car, they take you money, after that you get a mail "car not available" and they return NOT the full amount.

We had the worst experience ever when renting a car with CarJet.
We live in France, traveling to Athènes, Greece and, according to CarJet voucher, were supposed to rent a car in AddCar Rental. In France, there is no distinction between debit and credit cards; we simply refer to them as "banking cards," which we use for all our purchases, whether in stores or online, including car rentals in various European countries, including Greece.
To our surprise, when dealing with CarJet, we discovered that we couldn't rent a car using our French banking card (MasterCard). The only option available was to pay for the car insurance with AddCar renting company, despite the fact that we had already paid for insurance through CarJet. The agent in AddCar Rental was rude. He told us that he didn't care about our existing car insurance and explained that he couldn't place the security deposit on our MasterCard debit card. We attempted to contact CarJet by phone in order to resolve this issue, but were unable to reach them. We then tried to cancel the duplicate insurance through CarJet website, only to find that it wasn't possible to do so after the pick up time specified on the voucher had passed.
Consequently, we ended up paying 400 euros instead of the 200 euros stated in CarJet voucher, not to mention that the car was old and of poor quality. It feels like CarJet is absolute experts in scamming.

Awful experience- hired car in Faro Airport and was charged €100 for a late pick up despite having modified my booking. Car has numerous scratches which I took photos of. On returning the car, they claimed there was a new scratch! I definitely did not add this tiny scratch but had no choice but to pay €420 on the spot or miss my flight. I had full premium insurance and still had to pay. They said I could claim it back but it will take months. AVOID AT ALL COSTS!

Think! Too good to be true. It is. Jet car is a broker. Third party. So many hidden costs. My £31 hire turned into £92. Had to pay for mileage as their limited mileage wasn't enough. I paid for waiver insurance but it wasn't accepted at the actual car hire place, So had to pay another £50 for that. (collection isn't even at the airport). I could have hired from Enterprise for £60 and got like for like. So disappointed in myself for being suckered in. The only reason for the two stars is the guy handling the handover was patient with an extremely unhappy and dissatisfied customer.

No reason was given, that when we arrived at the airport our car hire booking had been cancelled.
The payment went through and I have absolutely no driving convictions.
I not informed that they cancelled the booking and I only found out at the rental desk in the airport when I came to collect the car?
I had to rent another car, the cheapest one I could get with no notice, cost me £400 more.
I had just landed at Stanstead to see my very sick mother in an emergency, I arrived to collect the car, only to find that CarJet had cancelled my booking and the cheapest car that all the other three car rental companies at that space, that I could rent, was going to cost me at least £400 more than the car I had a rental agreement with you to hire.

Still waiting for my deposit of 300 Euro, customer service is so bad, standard answers and don't do anything to resolve my problem! Will never use carjet again, feels like scam.

The car supplier asked us an additional fee as insurance although we booked an all-in already through carjet. Was really aggressive about it. The car we got was crap and smelled of vomit. We also rented two kids car seats, but they were malfunction. We tried to contact Carjet, but are still waiting for a reply. The supplier in general gave a shady impression, was some small local business. Overall dissatisfied. Would never rent through Carjet again.

They ask for impossible prove and let you pay 7 times more because you can't get the information.
Don't do it!

If it seems too cheap to be true...
Booked hire of a standard Renault Clio and paid EUR 553. No rental voucher appeared at end of booking process. Several days of implausible excuses by CarJet followed: 'car is in a special group' (a Clio.really?), 'checking with our local agents' etc etc. Finally with just a few days to go before departure, I asked for a full refund which was not forthcoming or even acknowledged. Had to raise a complaint with Nationwide/VISA card operator to get them to pressure CarJet into a refund, which finally arrived after we had travelled, having found alternative car hire.
In general terms 'If it seems too good/cheap to be true, then it probably is'
Complaints against this company are legion; JUST DON'T GO THERE

Date of experience: 28 August 2023

Please be careful with this car rental company. Worst customer service experience I've ever had. Not helpful and rude. Very poor English. The customer service gentleman misled me and my reservation was canceled because of him. I received neither the car nor my money back. I do not recommend!

Their customer service is appalling and it's not made clear that you need to have £2,000 cleared funds in your credit card account to secure the booking. I was short by about £50.00 and they wouldn't allow me to top up the difference, nor would they let me hire the car. I pleaded with them as I had my wife and three children stuck in the airport terminal building whilst I was trying to sort all this out. The girl on the desk was very rude and arrogant and would not help me. She told me to e-mail their head office in Spain, which I did and received an automatic reply, to which I can't reply to, so you just go around in circles!

In the end I had to go to another car hire desk and they were able to provide me with a car and I only needed to secure £600 on my credit card not £2,000! However, Carjet have now charged the full price of the car hire and I am struggling to get the money back.

I wish I had seen all these reviews before booking. DO NOT USE THIS COMPANY!

I tried to book a car got a reference number but no confirmation. Rang them the next day and they said they'd resend me the confirmation, never did. At the car pick up they had no reservation from me s rang catjet again and they said I never had a booking, even though they charged me, she was very rude and said they'd refund me. Its been over a month of me going back and forth with them on emails and call and still no refund! Every time they replied to me they gave me a different excuse as to why they haven't refunded me. First they told me they had refunded it, which they hadn't, then they told me they had to check with the car company to check weather I picked the car up, even though they told me they didn't confirm my booking, the car place had no reservation for me then told me again it had been refunded. This car company is useless and the people are so rude. Its almost 2 months later and I still don't have my refund