CarjetReviews 286

We booked U-save car hire through your company and you informed us that you would be meeting us at the airport in Tivat. The car was booked on the 9th April 2024.

No one was there to meet us when we landed at the airport at 12.00 on the 22nd April.

We called U-save 10 times on the number that you provided, I have provided evidence as you requested.

We got through twice and spoke to a man. He told her on the first occasion that the car would be 5 minutes away. When it did not arrive within 15 minutes she called again and when she managed to get through again he said it was 2 minutes away.

I called you twice on your number and you said that you would call the company. You did not call me back and tell me what was happening.

We continued to wait but no one called us and no one called us back to tell us what was happening.

We had no alternative but to book another car though Budget at the airport that we finally did at considerable expense.

We left the airport after 3pm on the only sunny day of our trip.

At the airport we met other people who were expecting u-save. They had booked through other companies.

U-save appears to be a scam but for what purpose?

It occurred to me and the others who were waiting for U-save that the only ones that appeared to be profiting from such a scam are the other companies with car hire offices at the airport. With no car hire in place people have no choice but to rent from them at inflated last minute prices. If I were you I would look into this.

Way forward.

Please confirm that you will be compensating us for cost of the replacement car hire, calls and inconvenience.

I look forward to hearing from you.

Regards

I wow orderer car at 9.00 in Athenes airport, time is 10-11 -12 no body answering i wos waiting at meeting point according to instructions, 12.30 coming women, and she told need waiting 30-40min i wos very angry. And go to the buss, because i wos with 1year baby. And drive awey. After i ask back my money and they told we cannot give you back so i need to know all rulles. But where is my fault at that moment? Don't trust this company guys! Be careful.

Never again, bad experience, they are not at airport, they use local dealers (no phone numbers)so you get there and there is nobody waiting for you no phone numbers or nothing, good luck 😡

I booked van from carjet 22.04, they took my money, and after few hours they send message there are no vans available. I say refund my money, they say I must wait for one month because they have "automatic" system and "I need to wait for the system process to conclude. It is imperative, and there is no room for discussion on this matter." So, no van for me, and cannot refund my money for a month. I reported them to my bank and they cancel transaction. Avoid like a plague, carjet never again.

Fak carjet.
Hey carjet, i have cancelled booking due to disability of your custummer support henn CLAIRE DAVIS.
Asked a questions 4 times in 2 days:
- Can i use debit card for car rent payment and deposit? It was not answered.
Fking Claire Davis (carjet customer support) always replies with standard message that is copied from carjet website Q&A, but it does NOT answer my question. She replied to my email saying this is not my email and booking was made on another email. Nope biach, i have 1 and only email!
My other querys was not answered at all.
Phoned them (long waiting time as usual with scammers) and cancelled booking.
Worst luck to you, carjet...

Dishonest customer service! They lie about location and then blame the customer. I wanted an airport site car rental at Vienna Airport as I was short of time and happy to pay more for the convenience. I used Carjet and selected Green Motion which they said was on site at the airport. This was NOT the case. When I complained to Carjet they lied and said they accurately stated the location was in another location (Fischamend) but I have the email from Carjet saying the Green Motion office is INSIDE the terminal, through the baggage claim and next to Burger King! So they outright lied. It also took them several days to reply to my customer service request. They are unprofessional and untrustworthy. Green Motion were excellent to deal with and great value. I will be going to them direct next time (despite them being off site) but I will NEVER use Carjet again!

Stay away from this company, I have been trying to contact them for a refund for a while with no luck.

If I could give a minus score I would. Said on the website free cancellations. Had to cancel, did this within 24hours and they charged £100.00, this was the cost of the hire of the car. When I found out tried to reinstate booking but they refused. Absolute scam. When I queried, told me it was in their terms. How can they advertise on their website free cancellations before hire of car then charge £100.00. Made it very easy to cancel then communication very difficult. Worst experience of any company I have ever dealt with. Absolutely disgusted. Please do not use.

They won't pay your deposit back. Nore answer e-mail or questions about why it's taking so long. Got 1 reply After 2 months of waiting that I have to be partient! So $#*!ing done with this scam. Could not advice to book through Carjet. Only if you wanna get scammed!

I booked a car through CarJet to rent a car for the day at Surprice Florence, Italy. When we arrived:
1. There was a huge queue because all the other customers were complaining and we had to wait for more than 1 hour
2. They told us, as they did for the other clients who were very upset as well - who were mentioning scams which absolutely seems to be the case - that the driver had to be the same one providing the credit card for the deposit which could not be done since the driver did not have a credit card. They were even arguing with the couple in front of us who wanted to use a joint account...
3. they told us they could cancel the reservation and do another one with them right there to change the driver (and add an extra driver for a fee), which then would have amounted to 3x the starting price
4. We decided not to get the car with all those extra prices but didn't get any refund for the first reservation, even though I tried to contact CarJet and explained the situation. Other customers, mainly tourists see themselves forced to proceed with this scam to continue with their trips. Avoid CarJet and Surprice!

The advert and details indicate free cancellation or modification. This is on multiple occasions on the process including the payment page. Once you pay you find you van do neither. Their excuse is at this special price it is unavailable yet returning to the booking form the free offer of cancellation still exists with the same car, price and dates. Poor practice and basically dishonest I will be seeing if an industry ombudsman exists. Do not trust this company.

We paid 280€ in Pompei for a car. Our taxi driver took us to the address, it was vacant land! No office, no car, big nothing
Thankfully our cc is investigating and getting our money back to us
NIGHTMARE!

Tree weeks contract in Antalya Airport. They didn't deliver car the car at all. First lies about delivery times. We waited over 3 hours for the car, never got any.
I asked them to sent cancelling message but the didn't do it. Money was taken in advance. Note, there is no true Client Service phone/email you can contract to in such a case!

We had prebooked a car for when we arrived in Maderia. Our flight had to unfortunately divert to other island due to cross winds. The lady on the phone (carjet) was very condenseding and said we were not able to collect the car the following day. She was rude and had no people skills over the phone. We had paid for 5 days. AVOID this company. They are NOT reliable and do not care about their customers. AVOID!
I would give them NO stars only it won't allow.

Horrible company. If you will be late to collect the car then you will loose all money. Better to AVOID.

Very unsatisfied. We booked car with carjet. Later flight was changed and we have informed them as per instruction provided on booking confirmation. Once arrived in airport, booking was canceled and there was noone to explain and clarify. We tried to call cuatomer service and no reply. Trains were not working due to strike. Agent/okmobility told that We had to pay 160 eur in addition to get a car. Agent explanation was that carjet is not good company and they have troubles with them.

No any respond from them. I had asked about refund since HERTZ had not given me car for stupid reason. So as i understood from the huge number of negative reviews i do not have chance to get the refund)

Booked a car through CarJet with Drivus and the excess was Euro 1,300. Had an accident and they charged my card £4,000+ to which they said it will get refunded. It's been two months and no response from them. Be careful of these guys they write one thing in the contract and do another. Everytime I email them they say we are still looking into it. I sent them the contract, the receipts and the report of what I was overcharged and they still cant add 2 and 2. Seriously.