CarjetReviews 286

The saga continues. I booked a car and no where I'm the booking process did it say digital licenses not accepted. Including the terms and conditions. I booked a car for 265 pounds and and after the booking confirmation it tells you you need physical license. I rang and asked the car dealer e digital license or wattsapp call to my husband who had my physical license in Australia to show online and they said no I'm sorry you have to cancel the booking. I was charged 230 pounds for this depsite canceling within 15 min of the booking! When I asked for this to be reconsiderd, in typical corporate speak, I'm sorry but you accepted the cancellation policy. No recognition that I had no choice but to accept the cancellation and provided with no alternatives such as credit note. I have had a really bad experience with any third party booking agent and would not recommend. They will always find a way to make money out of you. I just don't think a 48 hrs cancellation policy can apply to a booking made 1 hr prior to pick up.we have issued latter of demand and taking this to smaller claims court. I am tired of corporations constantly taking money for no services rendered.

Its been 2 months i have not yet received my deposit refund, several email been sent to customer service but nothing has happened yet

Totally unsatisfied. I book a car for Paphos. By pick up the car they want deposit 1000€. I had no problem with it and I want to pay it with my debit cards. It was not accepted. Only credit card was possible. I dont have credit card, but my co-driver had credit card. We want to pay deposit from his card and change the driver if necessary. It was not possible. They want extra fee for it 130€ (ad kind of insurance). Booking of the car was 180€. Car Jet was not accomodating. They want only additional money. I can not recomend it.

I had a medical emergency and had to cancel the rental, but did it exactly according to their instructions and well before the 48-hour deadline. They guarantee a refund but kept my money- nearly $1000. I filed a credit card claim, and they lied to Visa and kept the money. Now I am pursuing other avenues. I took screen shots of each step of the online cancellation which included the date and time. Their "customer service" gave no excuse for the theft and fraud.

Rented a car from Santorini airport fro Jun1 to Jun3
£24.96 paid online before collection and on the rental voucher it shows €73.7paid on arrival, but in the shop i was asked to pay €98.7 because the staff from euro car said the out of working hours charge £25 was not included. However, the charge was already mentioned in the quotation

I booked CarJet hire car & the day after I was asked for feedback. At that point, there had not been enough time for any problems to occur, so feedback would have been totally different. I now know that Claire Davis is a robot that needs re-programming. Currently 'she' cannot respond to any emails sent to her, no matter how often you send them. Andreea is trying to do a good job but CarJet insists on telling you that you need an international driving permit, even though one is not required by law, and this is confirmed by gov. Website. So much time had been wasted, waiting for the robot to respond to my emails, that I did not have time to arrange a different booking agent.
I don't have a mobile phone or a printer, so paper copies are required but they refuse to provide paper copies.
So I was faced with having to sort things at the hire car company's office. As it turned out, I gave them the booking reference and they never asked for a paper copy or an international driving permit. So CarJet gives you incorrect information.
So I feel it is obvious that they send a feedback request immediately after you have booked, at which time everything will be fine and dandy. So they won't get so many poor reports.

I made reservation and paid for it (including insurance) more than 14 days before. When I noticed, that I incorrectly filled in my personal data I rather immediately canceled reservation because in conditions was stated that in case of incident, all personal details must be 100% correct otherwise there will be no payment from insurance company. I did new reservation including payment again.
1th reservation - I never recieved money back.
2th reservation - car was prepared and relatively ok.
But total price was because of 1th reservation 2 times higher in total. I tried to speak with them, I wrote them - no reaction...
NOT AGAIN...

Stay away from this company once they got the payment they don't care what's happened after
I suppose to receive my rental from Hertz rental at abu Dhabi airport but unfortunately my driving license was not accepted so I failed to receive it
CarJet charged me full time of rent and refuse to make any settlement with me

I booked a car on their website on the Wednesday to be picked up the Saturday morning and taken back the Saturday evening. I was informed by them on the Thursday morning that I can not drop the car of on my requested time. I told them to then refund me as they could not adhere to the terms of the contract. They told me that if I canceled I would not be getting a refund. I was not canceling I was simply asking them to pay me back the money for a service they can not provide. I was met with silence on this request. I was eventually informed that they were waiting for the company where I would get the car from to let them know if they could refund me. On Friday afternoon I went tot he branch of the company and was told that they had not received any communications from CarJet to cancel or refund the rental. They also informed me that CarJet was aware of the times even before selling the contract to me. They are therefor liable to refund me and has not reason not to do so. They are trying to postpone the refund so they can take the money when I can not collect my car because I was never informed about the situation.

Paid a deposit, arrived at the airport-No Car-Tried to get my deposit back, until now, nothing and they do not respond. Do not use this company.

Charged extra insurance when I had already paid! SIXT rental said CarJet had not sold the right cover, tried to complain to CarJet but surprise surprise there is nowhere on line to complain! SIXT car Rental said CarJet have no right to sell insurance as they don't own vehicles!? A complete rip off and a total nightmare after 18 hours of travelling!

Ondanks een sunday pick up fee te hebben betaald was het niet mogelijk de auto op zondag af te halen. Carjet heeft ons niet laten weten dus moesten we extra kosten maken om alsnog een huurauto op een andere locatie te boeken. Nooit meer! Advies boek rechtstreeks bij Europcar of Sixt om gedoe te voorkomen!

You pay one small price but it's a booking fee, to actually get the car it costs hundreds of dollars more.

Booked and plane was 2 hours late in to Cork airport,
Tried to contact them but Cork office went to message box that was full and couldn't leave a message!
Emailed aswell no reply to next day when tried to re arrange picking up the car but they said too late have to recharge again!
Won't. Refund so never use them.

Absolutely shocking...I tried to make a reservation but the website kept on giving me an error. 1 day after the attempted reservation I was charged. When I spoke to customer service (via email) they had informed me that they understood the circumstances, said it was a technical error and were willing issue me a refund (I am grateful for this). HOWEVER, 7 months later and after countless emails...still no refund! I have been told they are waiting to hear from the car outlet to confirm I didn't pick up my vehicle?

They stole my money! I arrived 1 hour late due to cancellation of the train, and when I arrived they simply told me that my rent was cancelled, I explained to them that it was not my fault, trains leave every hour and even so they canceled my reservation and they did not return my money. In the contract it does not mention anything about the cancellation for being late.

This low price is to get you to the office. Then horsing round starts. Extra Ins, Wont accept cards without your full name, €2500 deposits. Luckily, we walked, because reading the reviews the real trouble starts when you try to return the car. The whole of the car hire industry has had a very difficult time, but nothing excuses the smoke and mirrors, the total deceit.

Were in paris and We book are car online, by Europcar. Talk to the agent and told us to wait for 2 hours since car jet not yet send our confirmation. Come back for two hours ending up that the car that they book to us is not unlimited millage have lots of hidden charges. After waiting for to long agent in europcar charge us more. Call the car jet noresponse no help. Only they do is collect our money Cant cancel the reservation. What a thieves. Becareful to this company. Be careful also to Europcar paris location. They are not honest,They will steal specially they know that you are not local and you cant speak their language. Very bad experience

I did not receive the rented and paid car. Customer service does not respond to any messages or inquiries. It follows that the company is focused on cheating its customers, so if you have too much money and want to lose it, rent a car at Car Jet. Giving one star because there is no way to give a negative rating. I ABSOLUTELY DO NOT RECOMMEND!