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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Carid helped me with every thing that i needed to return the wrong headers and when i called the lady was helpful and fast so i could return the my header and get the ones i need for my car.
Great experience easy to do business with. I got Chad as a rep again and again he did an awesome job. Will def look for all my car needs there first. Prices are lowest i found!
I got a brand new car (2017) and I was having problems finding a bike rack that would fit. I spoke with Monica and she was doing her very best to assist me. After about 5-10 minutes of searching and sending me links, I decided that I needed to do more research. So, I hung up and did more research but came back to CARiD to make the final purchase. After spending the time with me, I really felt Monica wanted me to have the right solution, not just one that would make her (or CARiD) more money. Because of that attitude, I came back to give my business to CARiD.
Keep up the good work!
I was looking for a car seat cover and Noelle was very helpful! She was customer focused and cared. Great job!
Got a great deal in some great fitting CoverKing Neosupreme seat covers for my 2016 Camry.
I will be using CarID for future purchases.
I want to share my experience about my call to CariD. I called to get more information about purchasing a Instrument Cluster for my 2005 Chevy Tahoe. My associate Lisa was very helpful in answering all my questions and finding the panel I need. She even sent me an email with the details and product numbers. I have since gone back on CariD website and found some other items I plan on purchasing for my vehicle. Lisa has sold me on returning and sharing with friends and Family about CariD. I'm very happy with you service.
All agents are profesional and easy to order.No hustle! This is my second time to order at CARiD!
I'm very pleased with all the help that I received each time that I've called starting with Gina, Diane, Karla & Nicholas I'm pleased to say that all staff members are perfessional and go over and beyond to achieve customers satisfaction and this is the God's honest truth!
I had the pleasure of dealing with Daniel. He was helpful and took the time out to assist me. Wow I did not get caught in a phone loop and spoke with a real live person.
Thank you Car i d you will receiving more business from me in the future.
I've ordered an intake for my car that so far has already been delayed once, and here 3 weeks after purchase and 2 days after the delayed esd I still have no tracking info. However, when I called about the issue they were really helpful in helping me figure out what was going on. And they price match so that's a pretty big plus.
Thank you Max, for outstanding service and super fast shipping on my optima battery got it in one day order on Thuesday got it Friday WOW. Also a very fresh battery ordered on 7-28-16 got it on 7-29-16 Date on battery 6/16 very nice Thank you much iD CARiD
I found the customer service rep Carlos was easy to work with and very knowledgeable about their products... I will definitely order from Carid again...
Been buying from Carid. Com ever since they started up! Product line has grew tremendous! Also I notice the customer service is top notch! They resolve any issues that comes up! Yes you may find it at low price else where! But Carid.com stands behind there products.
Dan did a great job in assisting me with finding an ordering a part that I needed and even called the company to find out if I could replace just part of what was damaged on my Running boards. He also was courteous and easy to understand which is a great asset to this company. Great job Dan wish there were more like you. Thanks so much for your help.
Great customer service. Quick answer to email question. Look forward to doing business with them again.
Order a set of tires in July 3rd, still have not received them, called customer service and no one can help me... *******
Its really quite impressive the time and the way customer service department at Carid helped me with my order. Once I got off the phone, they had already sent me a corresponding stating the level it was and also when I should get my items at my doorstep. I mostly likely will always shop from Carid and also introduce some of my friends to their products
I have bought several items from CarID and have been pleased every time. Noelle on the chat answered all my questions and was extremely helpful.
Carid is the best place I use for my parts and performance parts. Bret is a cool guy. Help me get my part order was not pushing and answered all my questions with no problem. So 5 stars for carid.com and 5 stars for BRET and thank you again bret for all your help.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tyler,
Thank you for taking time to post this feedback. We are extremely sorry for the delay with your air intake system. Now your item is in stock and you'll receive your tracking number soon. And we will work with this manufacturer, in order to avoid such delays in future.
If you have any additional questions, feel free to contact us at 800-505-3274. We will be happy to assist you!
Sincerely,
Consumer Relations Department at CARiD.com.