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CARiD

3.6

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CARiD Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
765
shipping
794
returns
697
quality
681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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Totally awesome!
July 28, 2016

Dealt with rep Diana she was phenomenal. Aside from being sincere and kind she was attentive and knowledgeable about the product (which I was surprised about devise it's not an everyday item) she was helpful and answered any and all of my questions and concerns with honest knowledgeable answers.

Date of experience: July 27, 2016
Washington
1 review
0 helpful votes
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Good job
July 27, 2016

Customer service very good in the last few years I did few orders so far everything I order it works very good the price it's fairly will be nice if they can lower it little they have nice amount of accessories thank you.

Date of experience: July 26, 2016
New York
1 review
0 helpful votes
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Ordered a dash cover on July 11,2016 received by UPS on July 22,2016. The product cost $ 54.64. The dash cover was flimsy, poor quality material for the price. The cover did not
Fit my 2016 4Runner SUV. They have a promoted easy 1-2-3-4 return policy. You have to submit a request to return the item. I was first advised it would take two business days, but later learned it was three now. Talked to a service representative (Rebecca) and was advised they do not operate like Amazon.com. I would not order anything from this business. N9082 Amarillo, Tx.

Date of experience: July 26, 2016
Carid C. — CARiD Rep
over a year old

Dear Leon,
Thank you for posting this feedback and letting us know about the issue you had encountered with. We regret to know, that the dash cover did not fit your vehicle and you had to return it. We are sorry to know, that you had experienced the delay with getting the return paperwork. Please get back to us here with your order confirmation number and we will gladly look into your profile and speed up the return authorization.

Sincerely,
Consumer Relations department at CARiD.com

Texas
1 review
0 helpful votes
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CariD rocks!
July 27, 2016

The staff at CariD was very helpful online, chat, and over the phone to help me make a purchase. Will definitely use them again.

C R

Date of experience: July 25, 2016
California
1 review
0 helpful votes
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Customer service answered my call right away... there was no issue on getting the info I needed about my parts delivery because they already had the info on their computer due to my cell phone number let then know what parts I ordered from them

Thanks

Date of experience: July 25, 2016
California
1 review
0 helpful votes
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Customer service from ebay purchases. Needs to learn more about there items. I had to call because the ebay contact people could not answers my questions. I had to call. I was on THE PHONE FOR A HOUR before I got someone. When I finally talk to someone they where able to answer my QUESTIONS.

Date of experience: July 24, 2016
New Jersey
1 review
0 helpful votes
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They've done a great job finding the right part 4 my car I would recommend them to anybody and I'll give them a 10

Date of experience: July 22, 2016
Alaska
3 reviews
8 helpful votes
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Amanda was fast & professional with what I wanted to know. Amanda sent me a link where I can order when I'm ready. Which I do appreciate this, thanks Amanda, sally

Date of experience: July 22, 2016
California
1 review
0 helpful votes
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I recently bought a radiator and Laura was very helpful. I was supposed to get it in 3-5 days and I was surprised that it came the day after I ordered it. I was very happy. I reccomend this company iD carid because they have very good prices. :)

Date of experience: July 22, 2016
New Jersey
20 reviews
1 helpful vote
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Thank you so much!
July 23, 2016

I just wanted to say thank you to Noelle for the great customer service! I called to enquire about the fitment of a performance air bag suspension for my mazdaspeed 3. I was confused when reading the description, so I decided to call. I'm glad I did, because Noelle answerd and was extremely helpful. She answered all my questions and was patient with me when I got frustrated. For a sales associate to keep her composure and stay positive when a customer doesn't, is a quality that's not only valuable, but hard to come by these days. Again, thank you so much!
Josh B.
Texas

Date of experience: July 22, 2016
Georgia
1 review
0 helpful votes
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Excellant Service
July 23, 2016

Esteban made my ordering very easy. He knew all the answers to the questions I asked him. I wanted the grille in chrome, he checked and I was able to get it for the same price. I wish I can come in contact with all customer service reps like Him.

Thank you Esteban for the great service and I will call again.

Date of experience: July 22, 2016
Pennsylvania
3 reviews
7 helpful votes
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I dealt with several customer support agents, all responded *Melanie & Noelle" in particular, Both were courteous and knowledgeable. Their help was greatly appreciated. Thanks to both of you and to Stacie also.
Michael

Date of experience: July 22, 2016
Arkansas
2 reviews
0 helpful votes
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Trustworthy
July 22, 2016

You can trust this site. If you need to inquire about your order they are very helpful.

Date of experience: July 21, 2016
Illinois
1 review
0 helpful votes
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Enrique, CS rep for CarID was so patient, kind, and helpful. He went the extra step to ease my concerns about my order! Thanks Enrique and CarID!

Date of experience: July 21, 2016
Michigan
1 review
0 helpful votes
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Great service all of my questions were answered with confidence and knowledge of the product that I purchaaed.
Dave G.

Date of experience: July 21, 2016
Puerto Rico
12 reviews
0 helpful votes
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Kate from CARiD is good employee, she she treat the customer as a human being and makes its maximum effort to make this the solution to your problem. Employees as she are that do lack in the companies.

Date of experience: July 21, 2016
New Jersey
1 review
0 helpful votes
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Very helpful...
July 21, 2016

The person that help me was named victor and he was very helpful and took the time to make sure that the part would fit my truck... And the prices are good

Date of experience: July 21, 2016
New Jersey
1 review
0 helpful votes
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Looking for a bed cover for my truck I clicked the convienent chat feature the site provides. Within seconds I was speaking to Laura. She asked a few questions about my vehicle and within a couple minutes found the correct cover for my truck... Good customer service is hard to beat. Thanks for the great job

Date of experience: July 21, 2016
Georgia
1 review
0 helpful votes
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It was good
July 21, 2016

Juan and the staff was very helpful in doing a good customers services.

Date of experience: July 21, 2016
Washington
1 review
0 helpful votes
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I contacted CARid's customer service because a package I received was incorrect. Maria was the rep who assisted me and was extremely professional and highly competent. She quickly understood the problem and swiftly remedied the situation. Thank you very much!

Date of experience: July 21, 2016

From the business

CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.

Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.

At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.