On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered headlights, adjuster was broken and would not allow to align lights for proper beam display. Notified them, thetvwanted pics of box, parts, explain what was going on vs. just accepting that I have 45 years of repairing cars and a poor quality adjuster was the problem. They make it difficult to attempt to return there junk. Buy your lamps from someone else.
I had the pleasure of working with Ryan at Carid and he was very helpful. I got the parts I needed and the shipping was fast also. I installed the brakes today and they
Work great. I would recommend Carid to all my freinds and family.
Ralph W Fortuna, CA
I was actually pretty surprised to get a call from the rep Sonia at the first place. I was just putting an item in the cart and then she called asking if she could help with anything. Then she provided me with 5% off coupon via email after the call and confirmed there would not be any other fees. I am happy that CARiD has such an effective and friendly customer service group. Definitely gonna come back for more parts to make my car better. Thank you!
CARID and Keystone sent me a bent hood and would not let us return. They said "Once you sign the shipping paper your out of luck. The packaging was perfect we could not see any damage caused by shipping. It was shipped with the bend in it. No help from customer service. Don't believe the 5 star reviews they are from their employees.
Dear Steve,
I am sorry you have faced such an issue. I assure you there is absolutely no way we could reply to our client like this. There must be a misunderstanding. If you share your order number with me, I will be more than happy to look into the issue.
Sincerely,
Consumer Relation Team at CARID.com
Order tail lights. Received broken, box was damaged. Asked for return authorization, never received, shipped damaged part back at own expense, promised a refund through PayPal in 24 hours if I cancelled my PayPal complaint... did so, and nothing happened. They are tricksters... they knew that one could not reopen a PayPal complaint after being closed. PayPal should know better by now, that not all businesses are reputable and should allow complaint to be reopened. Never, never deal with CarID. You'll be sorry.
Dear Robert,
The return authorization paperwork is needed not only for the sake of the shipping label but also for the sake of paperwork needed for recognizing the part within the inventory. If you shipped the item without it, employees at the warehouse will not know which order this is for. I will require a bit more details of the situation to find the best solution. Could you share your order number with me please?
Sincerely,
Consumer Relations Team at CARID.com
Will Do more business with this company friendly Good Customer Service. Part did not. Take Long to Ship parts
I ordered a fuel rail for my 2005 Chevrolet Cavalier on 10/9/2017 evening. The CARiD website let me know if part was perfect fit for my car. Ebony, customer service representative, also emailed me to help me complete my order. I got the fuel rail on Friday, 10/13/2017 (4 days later.) I compared the new fuel rail with old one, they were perfect match. Installed and tested it. No problem at all. I will definitely order parts again from CARiD.
Truck toolbox came quickly and looks good. Built well too. Good price.
Still waiting on my wood dash kit as the mfg. Was out of walnut burl. They do keep me up to date on the back order though.
3rd order was Weather Tech mud flaps. I received the wrong ones (my error?) and they are correcting that nicely. Customer service tries hard to get it right.
I tried to get an additional rim and 4 new tires but they would t even give the time of day to try and find the same rim
Just basically said better luck next time
After seeing these reviews I see why owner and management hide
Dear Mike,
I am sorry to hear you have faced an issue with your order. It is not quite clear what exactly was refused. Could you share your order number with me to look into the issue?
Sincerely,
Consumer Relations Team at CARID.com
Notice all 5 star reviews are very similar in style and language. This company sucks. Not only that they lie and cheat.
Dear Jeff,
A positive review will be similar since when everything is well, nothing else to add - it is simply well. The negative reviews get creative, and sometimes thanks to writers, who create posts as an order from competitors.
If you have an order, I will be more than happy to look into the issue. Just share the order number with me.
Sincerely,
Consumer Relations Team att CARID.com
Best customer service from Rachel, always very helpful and professional. Reliable company that knows how to solve and deal with any issues during the purchase. I will definitely buy from Carid again.
Changed my ESSTIMATED shipping dates 16times! Even lied and said it was mailed. Said I Would get tracking number in 24hrs. Then they email another lie 2 days later that there another delay in ship date! Been waiting 4months! Wont let me cancel or refund my 500 bucks! CARID says it a custom order. They said 2-4 weeks! LIES! IF I KBEW IT WOULD BE 4MONTHS PLUS LONGER TO GET NURF BARS! TRUST ME! I WOULDNT HAVE ORDERD FROM THESES IDIOTS FRAUDULANT SCAM BIZZ STEAL MY MONEY! THESES IDIOTS EVEN OFFERD ME A 25 DOLLAR FREE GIFT CARD! LMAO! I WILL NEVER BUY FROM AGAIN! I DONT EVEN WANT YOUR FREE JUNKY ITEM OR GEAD ACHE! I CAN GIVE YAH A GOID IDEA WHAT YOU CAN DI WITH YOYR DAMN GUFT CARD! #%! ×%! WHAT A INSULT!
Dear Jill,
We are happy to assist, but please share your order number, as you have not done so before.
Sincerely,
Consumer Relations Team at CARID.com
CARID STILL WAITING 4MONTHS! WONT SEND PRODUCT OR REFUND 500 BUCKS! THEY HAVE TERRIBLE REVIEWS! 50/50
I purchased a complete set of wheels, tires, TPMS, locks for my 2014 Nissan Frontier. They answered all my questions and gave me assurance of fitment which was the most important to me. After some research their price was the best, I will go to Car ID for all my future needs.
I am a new customer and was somewhat skeptical to place an order. Well the floor mats I ordered were everything as advertised for my 2001 Saab convertible. They fit like a glove. Customer service was great and I would recommend CARiD to my friends.
Second time I have ordered from CARiD and very happy. My seat covers came in a couple days and they are perfect. Thank you to Bruce at CARiD for helping me out!
The customer service is great and you can tell their main concern is for you to be happy. I had an issue and they note only helped me solve it but gave me several options to work with. Carid is the best
I have ordered parts from Carid twice and they have taken very good care of me and what I needed, and super fast shipping! I will definitely come back.
Amazing customer care, excellent prices and staff
I have bought a diffuser for my porsche 997 S
I have found the piece on carid and the price is the lowet i have found
She would not listen to my problem with the order. She did not listen to what I was asking her to be done. Then after being on the phone for roughly 20 minutes she decided to hang up on me and I was not rude towards her in any way. I need to know whats going on with my order ASAP. This is keeping me from getting my vehicle back on the road. This is not the way to do business and unless this is corrected this will be the last time I do business here. I work with the public everyday and hate to feel this way about a place of business. But at this point I have no choice. There has been NO effort in any kind of way to help me figure out where my order is.
Dear Spanky,
I am sorry to hear you were not pleased with the service and I apologize for this inconvenience. If you share your order number with me, I will be more than happy to look into the issue with the order.
Sincerely,
Consumer Relations Team at CARID.com
CARID - RIP-OFF. Bad experience --- will not let me return parts that are in warranty--- bad company. Stay away
Dear Steve,
I am sorry to hear about the negative experience you have had. I took the liberty and checked your order and see we have sent the paperwork to ship defective item back. Naturally, we regret you have faced this issue with the item, but we are ready to meet your requirements and refund for the items.
I have sent an e-mail with more details to you. Could you take a look and get back to us, please.
Sincerely,
Consumer Relations Team at CARID.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Glenn,
I am sorry to hear you were not pleased with the item and faced such issues. If you share your order number with me, I will look into the issue to find the best resolution.
Sincerely,
Consumer Relations Team at CARID.com