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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Best customer service Ive ever had! Cant wait for my shipment to get here and for my future purchases through them!
Kayla was extremely helpful and professional with answering my questions about parts for my truck. Will definitely be calling her when its time for more upgrades!
They have given me the run around on every product Ive ordered from shipping costs to products being out of stock and its near impossible to get a refund once they have your money unless youre willing to sue for it. Save yourself the headache and buy elsewhere
We use CARiD often for our business. They're aftermarket accessory selection is always great and the sales and customer service reps are always respectful and helpful. Prices are always super competitive as well.
When I called CARiD to order custom floor mats, I was very pleasantly surprised with the customer service I received. Time was taken to be sure that all of my questions were answered and I was also impressed with the product knowledge my rep had. Overall, a very nice experience!
The first impression is the one that count most. For me it'd been great. No waiting time to chat with me, associate Bryan knew the product and specs. Wich is important cuz with some other sellers they say I think so or maybe wich is not a good answer for a customer. The delivery of my product had been really fast. So for me Carid is an excellent seller. And they have parts for my old mercury grand marquis ls 86. Most of the sellers dont have parts and accs. For it, so Im very happy that finally I found where to upgrade my car.
Great customer service. Fast delivery. And they know what they are talking about. Customer for life...
Very affordable products with knowledgeable support staff to answer any and all your questions. Also, ordered my wheels on Monday and they shipped 2 days later on Wednesday. Great turn around time!
Marge also was very good helping me resolve another matter.in customer service. Thank you Car ID. Com. Joel Brandel..
They have experienced customer service not just regular sales rep without knowledge of the product or what your issue could be. And if they dont know they will reach out to someone who does for you and get back to you not just let you buy anything.
CariD has a very easy to navigate website and their online chat service is always helpful to clarify any questions before moving forward with a purchase, so you are always almost 100% sure to be buying the correct item.
WILL NOT HONOR WARRANTEE! I purchased 2 new air shocks for my GMC Envoy and had them installed. In less than 2 weeks they began to leak down & then went totally flat. I had mechanic diagnose to see if an air line had failed or what the problem was. I was shocked that the brand new air shocks from CARID had a hole. I called CARID and explained they seamed helpful. I sent pictures of the hole and they said it was not covered.
DO NOT BUY FROM CARID!
Dear Steve,
I am truly sorry you have faced such an issue. If you share your order number I will gladly check the issue for you.
Sincerely,
Consumer Relations Team at CARID.com
I ordered a grill emblem for my Mercedes. The one they sent did not fit. I called and asked for an exchange. They said that I had to send pictures of what they sent. I sent three pictures. Then they wanted my VIN, which I provided. Then they said they needed a picture of the original. If I had the original, why would I buy a new one? Then they wanted a picture showing that the one they sent did not fit. How do I do that?
Dear Alan,
I am sorry to hear you have faced this issue. If you share your order number I will gladly look into the issue for you.
Sincerely,
Consumer Relations Team at CARID.com
A few weeks ago I ordered 2 pairs of Led headlights for my car. 3-4 days later I received one pair but not the second. I chatted online with support and was told they sent a request to the warehouse to update where the second pair were and that it would be a few days. A few days later I chat online with customer support and was told there was "some" error with shipping. Asked what error and was again told "some" error. Asked to RMA the set I had and was told I'd have to pay shipping back and a restock fee even though I paid for two sets of headlights and only received one set. Chat support is very deceptive with responses. Called and the support was much better but still very frustrating. I would never in my lifetime order from there again. Should have ordered from Summit.
Dear Chris,
I am truly sorry you have faced such an issue. Could you share your order number with me to look into the issue?
Sincerely,
Consumer Relations Team at CARID.com
I recently went online to get auto parts and of all the online auto parts web sites "I recommend CariD". There customer service is top notch and knowledge of part replacement is outstanding. I dealt with a customer service representative named Julio, He was very knowledgable and found the answer in seconds. I believe I am done with the local parts stores all together! Thanks CariD!
Recently made a purchase and discount was not applied. Called customer service and they made a refund towards the coupon amount.
Words cant explain how helpful rick was with my car troubles he taught me a little something more about my car
The service department was amazing and the product shipped super fast, also they helped me get a military discount taken care of for my order! Will order from them again
I have order some parts for my 2002 Ford Taurus I have never had a problem with the items I bought and the shipping is great
Great customer service. I had to ask about a specific car seat cover and no other business would even respond. CARiD got me to the right piece on the first try, i'll be back!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sam,
I am sorry you have had an issue with the order. Could you share your order number with me, I will be more than happy to assist you with it.
Sincerely,
Consumer Relations Team at CARID.com