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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Although I am a customer of another online auto accessories retailer, I found the products for which I was looking at Car ID for an equivalent or lesser cost, with one exception. I requested a price match guarantee from the CSR. He was very patient and professional. Although the price match did not work out in my favor, he reduced the price to a level with which I was comfortable and the whole experience was a positive one.
I was purchasing seat covers for my car over the weekend. I saw that CARiD gives Veterans a discount. I did a LIVE CHAT with Laura at CARiD and asked about the discount. Once she verified I was a Veteran she, applied the discount, created the order and emailed it to me. All I had to do is click on a link, verify the order and pay. My order was placed and I got my discount all under 5 minutes! What great service. They also have a great web site with a ton of products, they will be my go to car parts and accessories company from now on.
I had the most excellent customer service and they have amazing car items on their website. Completely happy with my purchase of over $800 in car items. I will definitely go to car ID before I shop anywhere else.
I paid for 4 sensors OROTEK TPMS SENSORS on 9. 13. 17 - arrived while i was on vacation the following week. When I can back I took the box and tires to the installer and opened the box and there were 2 sensors.
I called and was expecting an simple i'm sorry and we will ship these out to you but instead they said sorry you missed the return window by a few days and said I would need to purchase new sensors. I have not dealt with service like this at anyplace online in years. Horrible feeling.
The worst service ever and i have been robbed. I am absolutely amazed at the service provided...
Reason of review: Poor customer service.
Monetary Loss: $80.
Although I've only ordered one part, I like the it that they Match price. I received my part in a timely matter and no compliants.
Really great customer service at CARiD. I had to order a part from another company and they gave me the run-around trying to get it delivered so I tried to cancel that order and ordered it from CARiD. Unfortunately when I tried to cancel they told me it had already been shipped so I could not. CARiD made it easy for me to cancel the order I had placed there so I didn't double order the same product. Next time I'll come to CARiD first.
Thanks 2 staff my item came quick and i love it got a item for my trailer that ive bin wanting ebony guided me through process and we got it done
I have 3 cars and all the time I buy from carid the prices are right and they have everything on stock never had problems with the inventory thank you carid
I loved the service at CARiD, and choices. Found a specialty order Grille for front of my car, and appreciated the great service.
Needed to buy new headlights asap and decided to upgrade to LEDS along the way. Some friends told me about CARiD so I figured I'd give them a try. All I can say is the customer service is fantastic!
It was a very pleasant phone call they took care of everyone of my question in a professnal way as any company should overall loved them.
They always have a huge variety of stuff to choose from and have amazing customer service. Love shopping here
It was pleasure doing business with CARiD! They bent over backwards to make sure my shopping experiance was a five star one. Customer service has always handled every concern with courtesy and professionalism. I highly recommend this company!
Everything I've bought from CarID has been absolutely amazing products, everything fits right out of the box and I've never had to send anything back. The customer service is so helpful and kind and it's by far the first place I go for everything much much love of this company.
I have built five fox bodies. This is this the first time using CARID. I ordered front bumper for93lx. The bumper was a mis aligned cracked mess. The auto body shop wanted to charge 1800. 00 to fix the terrible craft man ship of CARID product. CARID will not accept returns. Thats fine, I disputed the charge with my credit card company getting the bumper for free. At least I thru free garbage In the dumpster. Never ever use this company. Run like you are dating Kim k.
I wanted to order some seat protectors. The shipping cost was 333 dollars. This was more than double the value for the products. The covers were looking great on the picture, but you must be crazy to charge such shipping costs.
Dear Peter,
I am sorry to hear you have faced such an issue. $333 is very high for shipping, even if you need them to be shipped overseas. I would appreciate if you contact us at [email protected] with the part number you are interested in and year/make/model of your vehicle. Please also include your shipping address. We will be more than happy to check the shipping cost and make sure it is accurate.
Sincerely,
Consumer Relations Team at CARID.com
BEWARE TRUSTING THIS SITE FOR CORRECT REPLACEMENT PARTS.
Lie# 1. This evap core is made in Indiana, USA
Lie #2. This core fits Lincoln MKZ 2007 3.5L
Lie #3. I did not give VIN# at time of purchase to INSURE correct part.
I have sent photos to enable a refund. I WILL NEVER USE CARID AGAIN. Cost me 10 times what I might get back!
Sincerely, Elmo Dean Pinner
Dear Elmo,
I am sorry you have faced this issue. As you know, in order to find the correct part for your Lincoln MKZ 2007, we need to troubleshoot the current issue, for which you agreed to co-operate. The information we have requested is not just to have a conversation, but to define where the error has occurred and which part is the correct one for your vehicle. As you know, we are still waiting for the additional data from you in order to solve this issue, therefore your co-operation would be highly appreciated.
Sincerely,
Consumer Relations Team at CARID.com
The worst online experience I have ever had... I will go on every review site and warn customers to never purchase from this site. I called three times and painstakingly ordered my headlights over the phone. Paid extra for express shipping because the part needed to go to New York to be carried to me in Jamaica. When the part got to me in Jamaica it was an entirely different part. I called them back with my issue and with my tracking information. I was told because I did not have the UPS packaging I am screwed. The manager Joseph was an $#*! and now I have a part I can't use and I am out over $500 and still will have to purchase the part. I repeat never order from this site ever!
Dear Tamar,
I am sorry you have had such an experience. If the item is brand new, not quite sure why you cannot return it. Could you share your order number with me to look into the issue, please?
Sincerely,
Consumer Relations Team at CARID.com
There customer service is on fire and on top of things. I had a issue with understanding something and she broke it down very well.
I had a great experience ordering from CarID.
My salesperson Kristy J. Was as friendly and helpful as any service rep that I've ever dealt with (:
My order came quickly, with no issues. And that was on top of getting my ball joint over 70$ cheaper than any other competitor- even after applying some pretty nice coupons I'd been saving, for my former go to retailer.
I've got a new Favorite website for ordering my car parts!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chris,
I am sorry you were dissatisfied with the quality of the product. If you share your order number with me, I will be more than happy to look into the issue and find a possible compensation.
Sincerely,
Consumer Relations at CARID.com