On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered some white led license plate bulbs and they came faster than i expected! Was satisfied with the delivery time and the quality of the product.
I have ordered several items from CarID and have been happy with every purchase so far. Their customer service has been prompt and very helpful.
Well been waiting ten days on tracking call multiple times no answer to what im asking well we can return money are u can wait thats not helping the customer thats going around the fact u dont care enuff if u guys want parts go to parts galaxy the company that cares about family and friends because carid will keep playing and not helping just wanted to let people know what ive been going thru with this company also ordered speakers they came with no wires but i guess its up to u what u choose to do with this company
I have spent alot of money on this company for countless different truck parts and I am very pleased. Even when I had to return an part they helped alot and walked me through everything. Very good company
They are patient and easily able and ready to answer your questions! I loved being able to feel co didnt about what I'm buying
The original part that I had ordered didnt fit exactly right. I made a quick phone call and they took care of me as far as returning the item back and ordering me the right part. Great customer service and fast shipping. Overall great and helpful service with Dez.
Great customer service, Quick ship, and only had one issue and its was resolved
Quickly. I would buy again.
First time buying from CarID. I was surprised how many parts they sell. I bought a floor mat from them. Shipping was fast. I got the floor mat on time. I was not happy with the quality of the floor mat. I called customer service. They were very helpful. I return the floor mat with no problem. Will definitely buy from them again.
I had the best salesman I could ask for they helped step by step from A to Z no problem at all fast shipping and the best prices I could find for the parts I needed for my 2000 Ford excursion 4 rotors and brakes slotted and drilled what a deal thanks CARiD I will buy from again and again and let all my friends know,
After having troubles with other aftermarket companies, sending wrong parts, lengthy delays, etc\i thought I would try CARid. I found the customer service to be great, and the selection and prices are great. I recommend giving them a try!
Ordered a Go Rhino brush guard for a customer's vehicle from CARid -- it came directly from the manufacturer very quickly, nice product! During assembly we noticed the "Euro bar" was missing. I contacted CARid and spoke with Roberto, he assured me he would handle to matter. Within a few hours I had a responce from Roberto that the piece came separately and was on back order. He spoke directly with the company and was able to get production started for the "Euro Tube" and let me know we would have in 2-3 weeks. He was super on the ball, and handled all of my concerns in a matter of a few hours.
A huge thank you to Roberto!
Danielle from carid was a tru professional and helped me place my order. Even gave me a small discount to boot. Thx carid
CARiD is a great site to work with. They have an awesome selection and top notch customer service. I highly recommend.
I've placed two orders with CARid - both times they sent incorrect parts. I'm not talking about parts that I incorrectly selected that resulted in a fitment problem. I'm talking about CARid either sending something other than what I ordered or sending something with incorrect parts in a correctly marked box. The first one was a hitch ball that I waited over a week to get an RMA for. Still don't have a refund to my credit card. The second one was a component of a very expensive Weight Distribution Hitch that was wrong (even though it was in a box marked with the correct PN) and incompatible with the other parts of the hitch system. I called the mfg this morning and they had me take some measurements - they verified it was the wrong part and also told me this is not the first time they've heard from a CARid customer with this problem. I called CARid and spent a good part of the morning trying to explain the problem. Of course they have to have photo evidence of the problem, ask a bunch of questions about my tow vehicle (which has nothing to do with it), can't send me a new part without charging my credit card (again!) unless I wait through the entire RMA process (again!) after which they may or may not send the proper part (perhaps a couple weeks from now?), can't get a supervisor to pick up after extensive waiting on hold (someone with the authority to actually handle a customer problem or make a simple decision). So I send pictures and explanation about what's wrong with the parts they sent me, and now I'm waiting on the RMA crap so I can package all this stuff up and get it back to a shipper and wait to see if they'll process the refund. It's been over 2 weeks since I started trying to get parts from them and I still can't tow my trailer. Can you believe they refused to escalate this issue and get the proper part sent to me today? I can't. My recommendation is shop somewhere else, save yourself the trouble. Forget lower prices - they're probably going send you the wrong thing anyway and then make it all YOU'RE problem to resolve! Never again...
I have no idea what other people are talking about in regards to poor service, Juan Jo, transaction Id: SYD******* was exceptional, at the beginning was a bit misinformed but didnt hesitate to double check and correct himself which i appreciated. Ive shopped with Carid for quite some time now ive bought parts for various cars 96, 97, 99, 00 Suburban, a 2017 sierra, 2010 Traverse, 77 Camaro and more! Anything from headlights to led bars to exhaust systems to engine parts and i can honestly say that not once have my parts been wrong or anything less than perfect, there were once or twice i recieved a part delayed but they kept me updated throughout the whole thing which was unexpected but very appreciated! I recommend this to all my family and friends, Carid is my only go to shop for all my auto needs thanks again! And keep up the amazing work!
Been a week and even with a promise of on this site from CarID; no joy. Still have a $120 bar which is wrong for my can and no way to get a refund.
Dear Glenn, The return paperwork should be in your inbox by now. Please check and let me know if you have them.
Sincerely,
Consumer Relations Team at CARID.com
I was buying a roof rack for my car and through the site and prices looked great. Even showed me all the parts to mount the rack. The only items not clear was the length of the crossbars. I call the help line and was told to by the 70" crossbars.
Order arrived quickly but, the crossbars were too long! Replacement policy meant waiting another 1-2wks to get the correct part. Went round and round with the customer service team who had processes to validate who told me what which would add all kinds of time.
End of the 45min call was it would take 3-4 days to just get an RMA. Told them fine do their process and I'll get my money back in a couple of weeks.
REI has same parts in stock at my local store for the same price. Guess who got my money in the end.
The customer service representative that attended to me was very nice and respectful.He did not only answer all my questions accordingly, but worked with me and
Make sure that I received the best price for the parts I ordered. The shipment was quick as promised. I am happy with CARID and will recommend them to my family and friends.
I made a mistake and Jose did an excellent job. He was a pleasure to speak to. I would hope to speak to him if I need to call again.
They 2 guys i spoke to have been great I can say i am a very happy customer so far i cant wait to get my items.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gary,
I am sorry to hear you have faced this issue. I have found the order, and see the returned items arrived at the warehouse only yesterday, therefore the refund will be processed today - within 24 business hours after the item is returned to the warehouse. As for the wrong items in the package, agree with you, extremely frustrated, and one of the agents offered to process a replacement without the authorization, however, you asked for a refund instead. Please let us know, which resolution do you prefer.
Sincerely,
Consumer Relations Team at CARID.com