CARiDReviews 7,317

Bought one rim for my Sentra (replacement) and it gets here in flawless condition, open it and 3 out of the 6 spokes had a gloss finish but my rims are all matte gunmetal so i asked Jason if i can just exchange it for one thats pure gun metal he told me Unfortunately this wheel is not returnable nor exchangeable. Aftermarket wheels do qualify as a custom product and we have no way of returning this back to the manufacturer. But Im just asking for exchange cause of of the spokes and the rim even came with a paper that said you mount it its yours. I didnt take it out the box nor mount it and I couldnt get no help. I wasnt asking for my money back... just what it was worth and even then I couldnt get it. Now im stuck with a 220. Rim and the shipping with no other 3 rims to sell as a set just one individual rim

CanceledLooked into purchasing their CoverKing Seat covers. At the point of purchase had some questions about the return policy and was helped by a LIVE chat specialist named John Pulmones. He was dismissive from the beginning, sending me a copy of the return policy and then asked to end the Chat before I could even read it. Then when I asked clarifying questions he began to talk down to me.
He let me know that if my seat covers didn't fit then I still couldn't return them because, per policy, you cant try them on the car to see if they fit or they are non refundable at that point.
I of course canceled my order and will be looking else where for my future seat covers. I would avoid this company if I were you. Very shady!

I am a returning customer of CARiD and i could not be more dissatisfied and insulted. I feel completely taken advantage of and a victim of a company whose polices are not in the best interest of their customers. CARiD sent me a front bumper for my truck that is severely damaged and unusable. They refuse to replace the defective part and place the blame completely on me, the customer. I would not recommend this company to anyone in my vast network of automotive enthusiasts and will be working diligently to seek refund for my $400 dollar purchase.

I was well taken care of over the live chat. Placed my order and was even given a discount for being in the military. Thank you for supporting those serving and those who served.

I orders a headlamp full assembly and paid $780.00 (I won't go in to why it cost so much) They invoiced me and told me it was a remanufactured prt which I buy remanufactured because sometimes they are better than OEM. When I received the part my repair shop told me it was a used part and had rust on screws, clips and other components of the assembly. Knowing the reputation CARDiD I called them and figured they would adjust the cost to a used part which was about 2-$300 less than remanufactured. When they told me they could only offer me $75.00 credit and that was it I went balistic. This is a case of FRAUD period. I had to put the part in becaue I received a ticket and could not send it back but "BUYER BEWARE". If they did it me they will do it again to someone else.

They also offered me a $25.00 certificate on my next order and I told them to keep it because I will never buy a part again from thhem.

October 20 I ordered a headlight conversion kit. Was told to expect 3 day delivery. On Oct 23 I received a delay email that said it would be shipped on Oct 27. On Oct 30 I received another delay email that it would be shipped Nov 3. On October 31 I received another email that my order had been shipped with a tracking number. UPS informed me they only had a label printed with no merchandise dropped off. Nov 2 the next email said it had been shipped. Again UPS had no record of shipment. Since then I have requested a refund on no less than 5 occasions each time being assured a refund would be issued. Today (Nov 8) They sent me a label to return the item that i never received before they could issue a refund. This is like a reoccurring nightmare that never ends. Their reps are experts at giving you the runaround.! I filed a dispute with my credit card issuer. I give them MINUS 5 STARS.