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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Best service hands down, will list as a #1 choice for car parts cause not do that have your missing parts to your puzzle of a car but they have the service you need, want & deserve so great job CarID & Jose, will recommend this company to my car club site and others who rely on parts to be there when they need them so again thanks for your business and your excellent employees!
Upon emailing Carid about a product I was interested in purchasing, they were quick to respond with all the information I needed. My questions were answered and I was on my way to purchase the item after clicking on a link that was sent to me. I look forward to doing business with Carid in the near future!
Carid.com is a great website with great products. It is very easy to navigate and find whatever you are looking for, and the selection is substantial.
Customer service is good, as well. I had to return a product, and they handled my request promptly.
Dear Blake,
Thank you for helping me in picking the exact match of the ABS module that my car needed. Please continue with your diligence in detail and your friendliness! You covered all aspects in the shopping process. From checking my VIN number and compatibility, to settings my account, and going over the guarantee process.
Kudos to you. I definitely recommend Blake for your needs@ CARID.COM! A++
Sincerely,
Jose
Carid and their associates have been top notch! Every question has been correctly answered! Every issue solved!
I was very happy with the service I received in my order. The rep did a great job of correcting the issue at the time of order. Parts arrived quickly.
Best price I found for a starter for my 1998 Lexus GS300, with a lifetime warranty! Fast shipping. I found exactly what I needed here. I look forward to doing more business with CARiD!
Customer service showed highly professional communication and problem solving skills. Highly recommended for future purchases.
Im not sure yet but so far its looking very good, so with that in mind I will let you know of my experience ok
I usually use Rock Auto for my parts. CARiD processed my military discount in record time and I recieved my order quickly.
Roger, Fernando and Lisa have all helped me in getting my car parts. They were nice honest quick and easy to communicate with. Definitely recommend this place to buy all your car parts!
10/10 service
I made mistake by ordering the wrong led conversion kit. I called to cancel, but CariD ships so fast (which is awesome) I couldn't cancel. When it arrived I called customer service and spoke with Robert. He was very courteous and despite the error being my fault, he was able to get me a return label within 24 hours. Obviously I payed shipping, but it was worth it. Thanks a bunch guys! It was great to get rolling again.
This place is great, I loved the service and knowledge of Luis, and my order shipped the same day arrived a day early, what more could you ask for. Will definantly buy from them again
Writing this review before my parts arrive, the customer service was that amazing. Its difficult to find bmw parts, yet you went above and beyond to find me all 8 parts. The rep I spoke with saved me over a thousand dollars on parts. Thx be back for struts!
The associate was very helpful and seems knowledgeable about the products I was inquiring about. I have not ordered yet, but look forward to doing so in the future
Ordering was quick and easy. Customer service rep was knowledgeable about products and got me just wat I wanted.
Waited a week and sent the wrong part! It was nightmare to return the part and customer service is a nightmare!
I have used this site on many occasions and by far they have the latest and greatest products available for cars and trucks. I highly recommend them to everyone! Keep up the good work.
Great customer service. Up to date technology and innovative website design, interaction. Great customer support and knowledge. Recommend to anyone!
I found CarID online and out was the best find ever! Real customer service is rare these days, not only do they have everything we need for our older vehicles but they have amazin CS! Prices are very reasonable but I honestly wouldn't mind paying a little higher than average if I needed to with tgem simply because of the way they handle their customers. You have to try them to believe it! Call them, go a head, you'll see and then you'll always shop with them!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jon,
I am truly sorry you have faced such an issue. Please let me know what is your order number and I will look into the issue for you.
Sincerely,
Consumer Relations Team at CARID.com