CARiDReviews 7,317

I dont know what kind of $#*! show this company is running but its ridiculous.
I ordered some step bars for my car and after they arrived i realized their not what i wanted so i wanted to return them. They literally want me to send them pictures of the box before they send me return labels... what kind of customer service is this? I have never dealt with a company that bribes you to keep merchandise?! Please do yourself a favor and use amazon never any issues with them.

Even though I haven't received my order yet I can say I'm highly impressed with the service I have received from CARiD. I called with questions prior to placing my order and the young man I spoke with was extremely helpful. I went ahead later that evening and ordered the seat covers online. Early the next morning I received confirmation and was given a projected arrival date of Dec 5th. This seemed reasonable. Then yesterday morning --less then 2 days later--I received confirmation that my order has shipped. I'm amazed and have a really good feeling we're going to love our new seat covers.

Website was not updated for the newest model year, but the representative was able to confirm a positive fit for my truck. Website has since been updated, very helpful. Looking forward to more purchases.

After wrong paint match then on second set peeling wheels still take BBB to get them going and they even lie to BBB that it was taken care of, Im here to tell you it hasnt been taken care of. Jason at Carid is just trying to make it hard and have me pay for another set, a total of $6600 dollars tied up and spent $2200 with no legit set of wheels. CARID is a just company that cares only about themselves. If i get ahold of GM or Owner we will have a good talk.

Update: upon receiving the parts I purchased. They sent me used and broken parts from a product that was on pre order. Should have never been used but they were. The product was used and damage and I'll never use this company again. Not worth your time and money. IGNORE THE BOTTOM EXCEPT TO COMPARE THE REVIEW. It took me forever to update because I couldn't figure out how.

Not to post a generic review. Look, this is solid place to buy mods. This is in my top 3 locations do buy and search for mods on my jeep. Theyre clear on whats available and will work with you if something comes up. Give it a chance find what your looking for. Its worth it.

I spoke to a manager who told me that I must of put the spacers on wrong, that's why they don't fit. After telling him "no, sir" he then told me "well, if they don't fit then they must be damaged since you drove on them." Again, no sir as one wheel went on, it didn't fit so it came right back off. After shooting down both of his "default" answers I was then told that their guarantee is to do everything they can do make them work, NOT take returns. So I am stuck with 3K worth of rims and tires that I cannot use and being told by management that they will not take them back. Again, if you are going to purchase rims/tires. DO NOT, DO NOT, DO NOT buy from CARid.

Carid shipped an extra part, so trying to do the right thing, I tried to return it. Original experience was fine. They even gave me a 25 gift certificate. They asked for a further review, which I have, they gave me another 25 gift certificate. So far great. Then the problems, they wanted pictures and explanations about the extra order. I have swapped many emails and pictures, and they still want more information to just return something I didn't pay for. So I thought ok, l let's use the 50 $ certificates to buy a few towels. Went to order them. 50 of towels and 64 in shipping. I don't think so. And this ordeal is not over with yet, and they expect me to haul the extra parts to ups. I have since tod them. Send me shipping labels where ups picks them up at the house, or I am just keeping them at no extra charge. This is just nuts.