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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Helped me with making sure I had the right parts to fit my car. Also, very helpful with applying my military discount! Great service.
I was unsure of which taillights I needed to order for my truck. They guided me in the right direction and gave me an even better price when I called in as opposed to the price they had listed on their website.
I am a returning customer for the third time just on wheels n tires... fred lutz took care of me last go around n did the same this time as well. He is mainly the reason i returned n its nice knowing u can talk to the same voice for each transaction
Great product and most important great customer service. Ships fast and have black Friday sales and combo of most cars in the market to choose from.
Order the seat covers, lana anwsered all my questions on live chat. Jose placed my order and made sure its what I needed. Cant wait to order more accessories
Placed order of three items. I did receive two or the three. Called carid to find out were the third item was because i was charged for it. Oh i never received a conformation email or receipt. When i call them about issue the Representative told me that they did send out emails to me and that i only purchased two items. When i tried to explain my side and that i could show them that i was charged he then started talking over me and that i was wrong and if i wanted the third item i would have to pay for it again. So out about $50.00 bucks stay away from CARID.
Monica was very knowledgeable on the ACC Stainless Part I purchased. She made sure I ordered the correct part at the best price available. Highly recommend!
The website that carried the rims I wanted in the color I wanted. Contact customer support for help and they help me in minutes!
The customer service here was amazing. They went out of their way to beat the online price I found on another website. Great job and kudos to my sales rep Racquel, she was very professional and went out of her way to assist me, great job...
I bought a Headlight assembly ( Lumen) that didn't fit. They make it as hard as they can to return anything hoping we'll just give up. First they wanted pictures. How do you take
A picture of something that doesn't fit? Then all this other info and documentation that they require like we're all liars. Who has time. Do yourself a favor and buy from someone else!
Dear Greg,
I regret you had to return the item. The information is needed to avoid further errors for next clients, and I am sorry it seemed as if CARID is trying to accuse you of anything. Could you share your order number with me? I will look into the issue.
Sincerely,
Consumer Relations Team at CARID. Com
Carid has had unbeatable prices on many items needed to outfit my RV and great customer service on top of the stellar prices - I highly recommend them
They know their products well and they know how yo come up with the best solutions for the items you need. Contacting suppliers quickly and effectively
I ordered many items in one ordering and got extra 10% discount after talking by phone to get some help on some items that I was looking for. Great web site and good customer care. Special thanks from Mr. Jacob who help me so much.
David was great to deal with. He helped me find the right product quick and got me every thing I was looking for. Thanks Carid
I have placed multiple orders of many different products from CarID.com and the products have always been just as described and shipped quickly. One product arrived damaged from manufacturer and I was quickly given an exchange. I will definitely continue to order from CarID.com.
The product we ordered was just what we wanted, friendly, helpful people to deal with the stove topper for our camper came in good condition and in a timely manner would purchase from this company again when needed thanks
I made a purchase on Nov 20th. Item shipping said would be delivered by the 25th. Yet by the 26th hadn't even been shipped. I contacted through live chat and was told it would be updated in 24 hrs so I called on the 27th and was told they contacted the warehouse but the line was busy. Lol. I contacted later that night and was told to wait 48 hours for an update. I told them I wanted a full refund and was told they couldn't do that yet because they didn't know if the item had been shipped already. Knowing damn well it hadn't. After the live chat I requested a copy of the conversation and it said my email was invaled.
Complete scam bull $#*! company. I promise 90% of the 5 stars on here are the employee boosting their score. The website says they are a 5 star with bbb. Yet bbb has them as a 1 star.
Dear William,
Sorry to hear the shipping was delayed. Naturally, we are trying to provide with accurate information about estimated shipping date and the date of delivery, however, if any accidents happen we cannot control it. Nevertheless, I am sure we can work out a compensation or a resolution to this issue. Could you share your order number with me, please?
Sincerely,
Consumer Relations Team at CARID.com
CARiD was the only website that carries the parts needed for an older vehicle I own & at the checkout section the shipping rate increased from $7.00 to $17.00 & did not know why until I reached out to them by phone and one of their representatives helped me out & was able to do some research/modifications on my order which changed my shipping charge back to $7.00.
I purchased an item by accident and immediately called to cancel the order. They weren't able to process the order cancellation until it had shipped so I had to pay for shipping both ways. Total rip off. Stay away they'll just take your money!
Dear CarID S,
I regret you have accidentally placed an order and entered all the information, including your account information, shipping, and billing address and pressed "Checkout" button. Could you share your order number with me, I will get return paperwork for you.
Sincerely,
Consumer Relations Team at CARID.com
I havent received my order yet, but the customer service rep was very patient with me and answered all of questions. She was able to help me find out if the product I ordered would fit my vehicle and she was able to price match it for me.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kelly,
I am terribly sorry for this inconvenience. If you are charged, it is a system error, which can be easily fixed. Could you share your order number with me to look into it?
Sincerely,
Consumer Relations Team at CARID. Com