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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Bought good and hinges they are direct replacement parts. Seem to be of good quality. Shipping cost were outrageous but that's me I'm cheap
The first grill was damaged from the place it was shipped, not during shipping. Some should have noticed that when it was placed in the box.
Thank you so much for your honest feedback, Elton—I truly appreciate your patience and understanding during this experience. We're committed to carefully inspecting every item before it’s packed to ensure quality, and your experience helps us improve those efforts. Glad you’re happy with the second grill, and please reach out if anything else comes up!
Thank you,
Consumer Relations
Helped us find the right one that we needed for our new Ram truck
Lin Bill, we’re so glad to hear we could help you find the perfect right side tail light for your Ram truck. It's always rewarding to know our team made the process easier and just what you needed. Thanks for sharing your experience!
Thank you,
Consumer Relations
This is my second time using CarID. I highly recommend using them for all your custom car needs.
Joe, thank you so much for your continued trust and wonderful recommendation! We’re thrilled to have helped with your custom car needs again and truly appreciate your loyal support.
Thank you,
Consumer Relations
Was here when I got home from work yesterday was in good condition no issue with any damage part was in great condition
Thank you for your shining feedback, Tony. We're glad your part arrived on time and in perfect condition—our team takes pride in ensuring each order meets that standard. Looking forward to supporting you with your next purchase!
Thank you,
Consumer Relations
Fine. Would have liked for it to not have taken so long but that was okay.
Thank you so much for your thoughtful review, Tracy! We truly appreciate your patience with the delivery time and are glad everything arrived as described. We look forward to serving you even better in the future!
Thank you,
Consumer Relations
This was an overall good experience in which I paid a reasonable price for a pair of headlights. However, my concern was receiving the headlights separately. This made me overreact and assume that my complete order had not been shipped when in fact both headlights were shipped but at separate times. Other than this, I would rate the experience very good.
Thank you so much for your honesty, Chris—it means a lot. We're glad you found the prices fair and delivery quick, and we appreciate your understanding about the slight shipping confusion. Your trust is important to us, and we'll keep working to make every aspect of your experience seamless.
Thank you,
Consumer Relations
Exact paint match and great quality 🖤…………………………………………….
Joshua, thank you sincerely for sharing about the perfect paint match and the quality—it means a lot to us that our efforts meet your expectations. We're grateful for your trust and look forward to continuing to support your needs with products you can rely on.
Thank you,
Consumer Relations
Hi I reveive it my stuff yesterday i will gonna install on my car on next friday and see how is going
Thank you for sharing your experience, Youri! We’re excited for you to install the brakes and rotors and hope they exceed your expectations. If you have any questions once they’re installed, don’t hesitate to reach out—helping you get the best performance is our priority.
Thank you,
Consumer Relations
Send me wrong part Waiting for my money back & Very long process for returning my money.
I have to pay for second part bcuz they said again at the ment time.
What's is going on?
Very unsatisfying Frustrated
Dear Edwin,
We apologize for the inconvenience. According to tracking information, the wrong part has not yet been returned, and your full refund will be processed once we receive it. We have provided a pre-paid shipping label for the return. Your replacement part is scheduled for delivery on 6/19.
Please check your email for details. We understand your frustration and appreciate your patience as we work to resolve this issue promptly.
Sincerely,
Consumer Relations
This 3rd time it did worked good. So I just Wana say thank you for make it happened.
Thank you so much for your patience and perseverance, Martin. I'm truly glad we could get everything sorted out for you on the third try, and your kind words mean a lot to our team. If you ever need anything else, we're here to help!
Thank you,
Consumer Relations
Thank you so much for your kind feedback, and we’re glad the ordering and delivery went smoothly. If you need assistance with an exchange for the correct size or any other product, please don’t hesitate to reach out—we’re here to help and look forward to serving you again!
Thank you,
Consumer Relations
Awesome product was as described and customer service was great also the price was brilliant
Thank you so much, Amos, for your kind words! We're thrilled to hear that you found everything just as expected and appreciated our customer service and pricing. Your satisfaction means a lot to us, and we look forward to helping you again soon.
Thank you,
Consumer Relations
Have been looking for this part for a long time. Finally found the right part for this Jag. Gave all the specifics and they were very helpful. Thank you.
Lani, we’re so happy to hear you finally found the perfect part for your Jag! Thank you for sharing your positive experience—helping knowledgeable customers like you is what we love most. Please let us know anytime you need a hand!
Thank you,
Consumer Relations
Thank you, Lou, for your thoughtful feedback. We're glad to hear the product met your expectations and was easy to install—your satisfaction is our top priority. Looking forward to serving you again for any future needs.
Thank you,
Consumer Relations
Bought the Takeda CAI for my wife's 12 Civic LX and everything fit perfectly and the throttle response is ALOT better! Plus the customer service reps here are so quick and easy to work with it really makes everything smooth sailing
Thank you so much for sharing your experience, Anthony! We're thrilled to hear the Takeda CAI worked great on the ’12 Civic LX and that our team made the process smooth for you. We appreciate your feedback and look forward to helping out anytime you need.
Thank you,
Consumer Relations
Order to hydro boost from this company received it installed it paid $560 to install it leaked I sent the part back I had to buy another part that was OEM and now they sent me a replacement part and now I'm stuck with a part that I don't need
Dear John,
We apologize for the inconvenience you've experienced. Please note that our warranty for refunds applies only within 30 days of delivery; after that, we offer a replacement for the same part. Since your installation and issues occurred outside this window, we regret we cannot process a refund.
We appreciate your feedback and are committed to improving our service.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Audi dash mat fits great thank you! Service was exceptional!
Thank you so much, Sylvia, for your wonderful feedback! We're thrilled to hear the dash mat fits perfectly and that you enjoyed exceptional service—customer satisfaction like yours genuinely motivates us every day. Looking forward to assisting you again in the future!
Thank you,
Consumer Relations
The box was labeled correctly, the packing slip showed the correct part number, but the actual part was different. Customer service helped to get the correct part ordered and gave me a 5% discount, so there is that. Still, kinda meh on the overall experience.
Dear Mark,
Thank you for sharing your feedback. We apologize for the initial mix-up with the hitch receiver and appreciate your patience in working with our customer service team to resolve it. We are glad the issue was ultimately addressed, and your acknowledgment of our support means a lot. We are continuously working to improve our processes to ensure a smoother experience in the future. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
The replacement part fit. No issues. Will order another one if required in the future.
Thank you, Robert, for sharing your positive experience! We're glad the replacement part fit perfectly and appreciate your trust in us for future needs. Looking forward to serving you again soon.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Gregory, for your honest feedback and kind words about the quality of the parts; we truly appreciate your business. We’re glad the replacements fit well, and we’re constantly evaluating our shipping options to provide the best value. Your support means a lot to us!
Thank you,
Consumer Relations