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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Awesome prices, incredible customer service and sales reps!
Fast delivery. Arrived on time. Came in mint condition. Good
Jordan, thank you so much for taking the time to share your experience! We're thrilled to hear your order arrived quickly and in perfect condition—building trust with every delivery is what we aim for. Looking forward to serving you again soon!
Thank you,
Consumer Relations
The package came right on time. All the parts is just right for my car
Minnie, thank you so much for your kind words and for sharing your experience. We truly appreciate your feedback and are glad everything was just right for your car. Looking forward to serving you again in the future!
Thank you,
Consumer Relations
Loved it, it fit perfectly and got here fast! Thank you so much
Hi Pavel, thank you for your kind words! We're thrilled to hear the taillight fit perfectly and arrived quickly. It was our pleasure to assist you, and we look forward to serving you again.
Thank you,
Consumer Relations
I ordered my product and received it by Wednesday super fast shipping! The customer service was excellent, and the prices were the best I found online, even better than in-store. I'll definitely be shopping here again
Thank you for sharing your experience, Jab. We're thrilled to hear that our fast shipping and service exceeded your expectations, and we look forward to providing you with the best products and support again soon. Your support means a lot to us!
Thank you,
Consumer Relations
Thanks for quik return! I will be ordering more in the near future. This has to ne the quikest response I've ever had.
Greatjob!
Richard, thank you for your kind words and for recognizing our quick response! We're thrilled to hear you had such a positive experience and look forward to continuing to exceed your expectations with every order. Your trust means a lot to us!
Thank you,
Consumer Relations
Overnight delivery. Great quality and easy to use website with great pricing! Photo in product description was helpful for me to confirm it was what I needed. I will definitely use this company again.
Jen, it’s fantastic to hear that your first experience exceeded expectations and the photo really helped confirm your order. We genuinely appreciate your enthusiasm and look forward to supporting your needs with the same level of quality and speed every time!
Thank you,
Consumer Relations
Part came as mentioned. Was protected during shipping. Had no defects. Just like OEM.
Thanks so much, Devonte! We're really glad the part arrived safely and just as expected – your trust means a lot to us. Looking forward to helping you out again whenever you need anything!
Thank you,
Consumer Relations
Thank you so much for sharing your experience, James! We're delighted to hear the ordering process was smooth and your trailer hitch arrived right on time. Your kind feedback means a lot, and we truly appreciate your support!
Thank you,
Consumer Relations
Best price on the best windshield sun shade/screen to protect your dash! Not a cracked dash in any of my 20 year plus old vehicles - if you use them they work.
James, thank you for sharing your trust. We’re proud to offer affordable, effective products that stand the test of time and look forward to helping you with any future needs. Your ongoing support means a lot and motivates us to continue providing quality and value.
Thank you,
Consumer Relations
Had them put on in about 20 min. Great product. Will definitely recommend
Thank you for sharing your experience, Vincent. Knowing the product met your expectations and was quick to use means a lot to us. Your recommendation truly motivates us to keep delivering the best.
Thank you,
Consumer Relations
The person that took my order didn't know what he was talking about. The second person Mr Doug was very knowledgeable. Should I need parts in the future I will call him directly. Thanks
Dear Don,
Thank you for your feedback. While we strive to process and ship orders promptly, transit times are managed by the carrier, and delays can occur beyond our control. We apologize for the inconvenience caused by the delay and appreciate your patience. If you have further questions or need assistance, please contact us at [email protected]. We look forward to serving you again.
Sincerely,
Consumer Relations
So far my experience seems pretty smooth for the most part. They had different taillights I was interested in for my vehicle since it a old truck. I also like I had options vs. Having 1 or none
Thank you, Aye, for sharing your experience! We're glad to hear the variety of taillight options made things easy and that your purchase is off to a smooth start. If you ever need additional parts or assistance, we're here to help keep your truck running strong.
Thank you,
Consumer Relations
Ordered a fog light replacement Was exactly the right item and fit perfectly. Shipping was pretty fast
Erika, thank you for sharing your great experience. We’re thrilled the fog light cover fit perfectly and arrived quickly—your satisfaction means everything to us! Looking forward to serving you again soon.
Thank you,
Consumer Relations
Got tracking information the same day it arrived and all that 2 weeks earlier than expected
Linda, we’re thrilled to hear the delivery was faster than expected and communication was clear every step of the way. Your trust means a lot, and we're always here to make sure you have a smooth and effortless experience. Thanks again for sharing your positive feedback!
Thank you,
Consumer Relations
First Randall went above and beyond. He even called GM in Texas for the OEM parts. To make it short my complete strut assembly is not made. Must buy all parts and then put together. Had to return Monroe VS-*******. It really replaces by electronic suspension (Z55) to none. Return was very simple, just waiting on CARiD to receive and then credit my card. My Thanks to Randell and Tyrese.
Jose, thank you so much for sharing your experience and recognizing Randell and Tyrese’s dedication to helping you find the right parts. We strive to make every step straightforward and appreciate your thoughtful feedback—your satisfaction is very important to us.
Thank you,
Consumer Relations
Excellent product okay customer service. I didn't like the issue of having to pay a extra $44.27 for a replacement rim.
Thank you, Reginald, for your thoughtful feedback and kind words about the rims. We value your input and will use it to continually improve our service. It means a lot to us to have your support and trust moving forward.
Thank you,
Consumer Relations
James, thank you for taking the time to share your experience – we're glad to hear the ordering process and service met your expectations. If you have any questions when it’s time to install those lights, feel free to reach out anytime; we’re here to help make sure everything goes smoothly.
Thank you,
Consumer Relations
Easy to find parts with their search engine and drop down menu choices Parts delivered quickly, would use them again in the future
Thank you for sharing your experience, Chip. We're glad to hear our search tools and fast delivery made finding the right parts simple for your project – we look forward to serving you again whenever you need!
Thank you,
Consumer Relations
So far so good. Check engine light turned off. Just waiting to smog it
Thank you, Christopher, for sharing your positive experience with our product and I’m glad to hear the check engine light is off. We look forward to helping you with any future needs to keep your vehicle running smoothly. Don’t hesitate to reach out if you need assistance after your smog test!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Courtney, for recommending us and for your kind words! We're thrilled to hear you had a great experience with our prices and team—we're always here to support you whenever you need. Looking forward to helping you again soon!
Thank you,
Consumer Relations