On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good price and received items in a just a few days- description of item was correct
Easy to find and order and arrived pretty quick. Website was easy to navigate. Had a great experience like all the other times I had ordered from CARiD.
Thank you, Bobbie, for sharing your great experience once again! We're thrilled the website remains easy to use and your order arrived promptly. If you ever need any assistance or product recommendations in the future, we’re always here to help.
Thank you,
Consumer Relations
Quick service and had exactly what I needed at a reasonable price
Thank you so much, Patricia, for your kind words. I'm glad we could provide the exact headlights you needed promptly and at a great price. Your feedback is truly appreciated and motivates us to keep delivering excellent service.
Thank you,
Consumer Relations
Got here way faster than expected, but I do wish they offered free shipping after spending a certain amount.
Hi Rodolfo, thank you so much for your kind words and for noting our fast shipping — it means a lot to us! We truly appreciate your feedback about shipping rates, and we'll keep improving where we can to make your experience even better. Appreciate you choosing us!
Thank you,
Consumer Relations
Thank you so much for your thoughtful feedback, Lisa! We’re thrilled the exhaust boosts your driving experience and appreciate your input on the sound—your satisfaction means a great deal to us. Looking forward to supporting your next upgrade!
Thank you,
Consumer Relations
Pleased that the item was available and affordable …. I'm happy
Thank you, Ronaldabdul, for your kind feedback! We're glad to hear you found what you needed at the right price and that you’re happy with your purchase. Your satisfaction means a lot to us.
Thank you,
Consumer Relations
Thank you, Erick, for your kind feedback. We’re glad to hear your delivery was faster than expected and appreciate your support. We look forward to serving you again!
Thank you,
Consumer Relations
I had a very difficult time finding vehicle specific all weather mats for vehicle as it is a 2 door coupe vs the Sedan which are very common.
Thank you, Jason, for sharing your experience and for choosing us to find the right mats for your 2-door coupe. We truly appreciate your feedback and look forward to continuing to support you with quality products suited to your unique needs.
Thank you,
Consumer Relations
Good price and package well... Very happy. Would recommend Carid.
Hi Robert, we're thrilled to hear you appreciated the fast delivery and great deal! Thank you for recommending us—your support means a lot, and we look forward to serving you again soon.
Thank you,
Consumer Relations
So far it showed up on time... Looks great, primo shipping... Let me install the pair and we can go from there
Hey Michael, thanks for sharing your first impressions! We're glad to hear everything arrived on time and looking great. Feel free to reach out if you need any help during installation — we’re here to support you.
Thank you,
Consumer Relations
Good the headlights vould use better way to mount the bulb. Very hard to line up and get in. But the people are great to work with
Thank you, Jonhhy, for your kind words and valuable feedback. We’re glad our team made the experience easier for you, and we’ll definitely look into ways to improve the headlight mounting for a smoother fit next time. Paying attention to these details helps us keep providing the best service possible!
Thank you,
Consumer Relations
This is a bad product. The paint is not evenly applied. Because of the buckle, the tension may cause many concave spots when the whole plastic is formed. After the paint is sprayed, the reflection is very obvious. Then the three screws on the back cannot be fixed. The slot cannot fix the screws and cannot be locked. I spent extra time to fix the screws. Although I barely installed it, it also reminds me that I am not perfect.
Dear Jian,
We apologize for the inconvenience you've experienced.
We strive for quality and will review these concerns with our manufacturing team. We are committed to improving our products and services, and your input helps us identify areas for quality improvement.
If you need further assistance, please feel free to reach out to us at [email protected]. We appreciate your patience and hope to resolve this to your satisfaction.
Sincerely,
Consumer Relations
So far, everything has gone well. Have not yet installed the parts.
Steve, we're thrilled to hear everything has gone smoothly so far! When you get to installing the parts, don’t hesitate to reach out if you have any questions—we’re here to make sure the process is easy and successful for you. Looking forward to helping with your next project!
Thank you,
Consumer Relations
My experience with the Web site is an average, easy to input items that would like search for and know if they have it in stock.
Dear Heriberto,
Thank you for sharing your experience. We're glad you found our website easy to navigate and appreciate being able to quickly check product availability. We strive to provide a straightforward shopping process and helpful information. If there's anything we can do to improve your experience, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Several calls regarding our van loan falling through resulted in fully shipping a hitch I have no need for now and a very stilted cancellation policy.
Dear Joshua,
We are very sorry for the inconvenience.
When your cancellation request was received, the order had already shipped, and in-transit orders cannot be canceled. As a result, we initiated a return request, and the return documents will be provided shortly. We understand your frustration with the process and appreciate your patience.
If you need further assistance, please feel free to reach out to us at [email protected].
Sincerely,
Consumer Relations
Found the part online that I needed and it was sent and received quickly ( 2 days).
I works perfectly and was easy to install. Shipping was as expensive as the part. $14.00 part and $16.00 shipping fee.
Thank you, Deborah, for sharing your experience and highlighting the fast delivery and easy installation—we truly appreciate your transparency about the shipping cost. Your trust means a lot to us, and we look forward to helping you seamlessly with any future needs.
Thank you,
Consumer Relations
Thank you, Lee, for sharing your positive experience. We’re grateful for your kind words and are happy to have earned your trust through quick delivery and supportive service. We look forward to serving you again soon!
Thank you,
Consumer Relations
Thank you so much for your kind words, Lisa! We're thrilled to hear you’re happy with the product, pricing, and fast delivery. Your support means the world to us, and we look forward to serving you again soon!
Thank you,
Consumer Relations
Found some rims that look just like my amg rims instead of paying 8500 at Mercedes I spent 2800 100% worth it car feels great
Niko, thank you for sharing how fast shipping and great savings made such a difference for your AMG wheels! We're thrilled to help keep your car feeling its best and look forward to assisting you again with quality products and excellent service.
Thank you,
Consumer Relations
Always satisfied with the price, product, and the delivery.
Thank you, Samuel, for your wonderful feedback! We're thrilled to hear that you continue to be happy with the price, product quality, and fast delivery — we appreciate having you as part of our community. Looking forward to being of service again soon!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Tony! We're thrilled to hear everything arrived quickly and met your expectations. It's always a pleasure to provide reliable quality at a great price, and we appreciate your support.
Thank you,
Consumer Relations