CARiDReviews 7,317

I contacted CARiD and was put on with a sales rep named Carlos. He was awesome to say the least. He didn't try and upsell me at any point of the conversation. I told him what I wanted, he found the right option, qouted me, and I called him back a few days later and pre-ordered my Konig OVERSTEER wheels from him. He even managed to squeeze in a deal for me that saved an additional $30 from my original qoute (which was already lower than what I anticipated). We all know that every little savings helps when shopping for car parts. Long story short I highly recommend CARiD to anybody looking for parts for their vehicle!

Paid 5 grand cash for rims and tires over 5 months ago got them 2 months late and when I did get them three of the rooms were damaged when I contact them they said they can compensate me for the three damaged rims by giving me $250 LOL I told them no way this is ridiculous I would like a refund they said they could not refund me but they could take them back and have another set built within 6 months but why would I trust their work and wait another 6 months when they couldn't get it right the first time this place has no customer service whatsoever they are rude and they do not want to help the customer after paying 5 grand for rims I would expect to get professional work

By far the worst experience iv'e had with CarID.com i had placed an order of 4-wheels worth over 1k about 2-weeks ago, after the 1st week i had called to speak to a representative to follow up on my order and i was told the wheels were on transit and i should get an update in 2 business days. Well its been 2 business days that have passed by and yet no update. So i decide to call again to speak to a representative and tells me there is no way to follow up on my order cuz they don't have an update status, that i would have to call them back ones the manufacture is available (yet i think its ridiculous how i have to follow up with this update when it should be the company job to follow up with their customers needs) so as i speak with the lady with bit of frustration (without getting verbal) all i said was if i don't get an update by today i will call back tomorrow and demand my refund cuz ive waited far to long already when i i can get them faster somewhere els. After that was said she hung up on my call, which is very unprofessional. If i knew her name i would put it up on here. But by far the worst experience with almost a 5-start company. Should of gone to TireRack.com like i usually do, but was trying something different.

I called into customer service intially because the website didnt list a ship or expected delivery date when ordering; Kelvin was extremely helpful with answering my questions and placing my order. However, the longer I wait to get my tires (the ship date keeps getting pushed back), the more frustrated I become with this online store. If I had of known it was going to take over a week to get my tires in, I would have just gone to a tire store and bought something off the shelf. Ive been driving around on a donut for a week now and still dont have my tires.

Great parts, exactly what i was looking for, the gentleman on the phone was quick and very nice. Parts arrived the following day with no extra shipping costs!

I worked with Elliot a few days ago thru the chat and was able to make some changes to the order last minute. Although the changes were not caught in time by the vendor Im still very pleased with the level of professionalism I experienced. I never felt like I was a bother. I truly felt like I received white glove service. My issue was met with concern as well as appreciation for me being a customer. I ended up purchasing a separate order for a set of Toyo Tires. Thank you Elliot for making Customer Service a priority in a World that is much about selfishness rather than Service!

Ordered quarter panels from CarID and told them they are for a 71 cutlass S holiday hardtop which is a coupe. They heard hardtop and decided a cutlass supreme hardtop was good enough. But anyone who knows anything about cars knows a supreme hardtop and a cutlass S hardtop are COMPLETELY different. I messaged them the next day to verify that they didnt not send the supreme parts because there is two different types of hardtops and she sent me back a message rambling g of a bunch of part numbers. Which of course means nothing when they have one part number for 2 different vehicle quarter panels. So I went to the manufacturer website and figured out they are sending wrong parts now and they still are trying to get me to pay for shipping them back! Theyre now saying they have to go back and listen to me orderin the parts to make sure its not my fault? Even though I asked before they shipped them out they were for my car and the right ones!
Still waiting for them to stick it to me one more time! Do not order from them as the people there are not car people and just look at numbers! Imagine ordering a quarter panel for a mustang fastback and getting one for a coupe! This is how ignorant they are!

Shipped wrong headlights. Terrible description. China made. Ordered 4-15-18. Got in 2 days from 200 miles away. Shipped back 18th. Had to call them many times. Finally got parts on 5-8-18. Wouldn't ship new ones out till I sent back wrong ones even if I paid for them. Said it would be a quick turnaround. Everyone I talked to spoke real poor english. I'm done with them!