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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I purchased the incorrect rain gaurds for my son's 2007 F150 and call customer service to get help returning them. My customer rep. Juniper was very helpful and got me taken care of quickly. Always easy to deal with Carid.
I've used CARiD before and it went perfect, but yesterday with the help of Mauricio they showed what customer service is and should be everywhere.
My son was trying to find the right bumper for his F150 on Bumper Superstore and wasn't getting anywhere. I called CARiD and explained our situation. That's when I had the pleasure of talking to Mauricio and he not only matched the free shipping of bumper superstore but called Ranch Hand Bumpers to double check I was going to get what I needed. He also said if I find the bumper anywhere cheaper for up to a year he'd match the price!
I totally recommend CARiD for all your automotive parts!
Thanks again, Mauricio!
Only order from this site if your not in ANY kind of hurry. Super slow shipping, none existing support and chat that must be a robot. Never again!
Ordered a set of taillights and one was broken. Called customer service and told them the situation. They had a new set ready to ship that next day
What a great business! The website is well designed making it easy to find what you're looking for. Great prices, friendly service and quick shipping! You can't get better than this!
Great products, and great service definitely shopping again. Wide selection, great brands, and reliable service.
Enter your year, make and model, and you will be presented with an array of parts compatible for your car... save future upgrades to your wishlist... checkout is easy, with quite a few payment options too... I had to return an item, called customer service, helpful and friendly! They are a little more expensive, but make up for it with an overall pleasurable experience... CARid is is my first stop when I'm looking for parts...
Bryan was extremely professional in assisting me in getting the parts that I needed at the time. My wife will be thrilled for her addition to her truck.
Thanks
I had an issue and I was helped with outstanding customer service. The issue was handled quick and painless. Thank you
I recently had to return an item, and it was accepted with no problems! Fernando was a pleasure to deal with! I will definitely be buying from them again!
I am sorry for doing this, but here I go, i placed an order on February 18th 2018, today is may 8th, i had order a new exhaust for my 04 mini S, the pacesetter 88-1382, well the manufacturer and carid played around with me for all these time, and updated my order to be shipped on July 18th, well not acceptable, I had accepted the 1st 2 delays, but i was not happy for the 3rd time around, instead of taking care of me, their bast solution was to refund my money, If i was trying to keep a customer happy, i would have given the next available part for no extra charge, but no, they were trying to sell me another one, and pay extra 400 dollars, If you are about to buy something from CarId, think twice about it.
So, i was contacted by Alison, from CarID, and expressed interest on what happened with my problem, i noticed that the did not offered the item that order, not a bad thing at all, and not only that, they offer me to take care of me if i want it to order something from the, and they did, now i can say after that they care about their customers, and i guess its never late to make a customer happy, Thanks Alison fro taking the time and correct the issue for future customers wont experience what i had to experience.
Dear Chagui,
I am deeply sorry about the shipping delay. I am sure there is some reasonable explanation to this inconvenience. We never let such situations happen intentionally. Please provide me with your order number at [email protected], so I could offer some compensation to you.
Sincerely,
Consumer Relations Team at CARID.com
This is the third or fourth time I order from CARID. The staff are polite and friendly they check to make sure you have the right parts before the order is made. They stay with you online until the order is complete. All my orders arrived on time and in great shape. Fit perfect, no troubles. Price is excellent, huge selection of parts and quality. WAY TO GO CARID... Thank you.
I recently placed an order by phone and had the privilege of talking to Jasmine, she was extremely knowledgeable and was able to help me get exactly the part i needed, she was friendly and patient and in these days of bad customer service it was nice to call a company that has employees that care and go the extra mile to make sure you get what you need correctly the first time, thanks JASMINE!
I wish I would have found this site sooner... Quality products at a PHENOMENAL PRICE! PERFECT for the do it yourselfer!
I love this site. They have some of the cheapest prices and the live inventory is amazing. They even have a military discount. Most of my car parts ship from turn 14 anyway, so I always just look for the cheapest price and they usually have it.
Everything was great till my order arrived... wasn't the floor mats that was on the website. They said they would send the one on the website only to be told when I checked on my order"that was a picture, they don't carry that one.The worst part was they would only return 50 % of my refund and a "thats the best they can do!". Finally after bombing them with emails, two weeks and ALOT of aggravation and time on the phone, I received my refund. NEVER DOING BUSINESS WITH THEM AGAIN!
Dear Thomas,
I am sorry to know that you received not what was expected. I would easily check this out for you. Moreover, this situation will point out if we have a mistake in description. Please provide me with your order number, so I could check this. I would be very appreciated. Me email address is [email protected].
Sincerely,
Consumer Relations Team at CARID.com
They followed up on my order, asked questions and were very polite and helpful. They also asked if I had any suggestions, like I said, they want your business.
I had the pleasure talking with Lisa when ordering new led headlights for my 2018 Tahoe. Lisa was extremely knowledgeable and helpful through the whole ordering process. She answered all my questions and processed my order in a timely manner. Highly Recommend this company!
Awesome company! I was very pleased of the outcome with my merchandise. Ryan was great and he made sure I got what I asked for.
CARiD is the place to go for great customer service and the best products and user friendly website!
I have now had 3 positive experiences with the customer service team! You will not be disappointed when you shop with carid.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark,
Please accept my apologies for the shipping delay. I would gladly check the situation and offer some resolution to you. Please share your order number with me at [email protected].
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com