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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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They insisted that the product i received was the right one and it wasn't. The customer service person did a good job and agreed with me that it was not the right product so I have reservations about ordering from CARiD again
It was very hard to cancel my order. Way to many questions. I thought that the person on the phone was only wanting me to make another order.
Dear Randy,
This so frustrating to know that the cancellation process was not smooth. I am sure we can work this out. Please allow me an opportunity to follow up and correct the situation. You just may send an email to me and provide your order number. My email address is [email protected].
Sincerely,
Consumer Relations Team at CARID.com
Ordered a Polisher and some polisher pads and sealant 5/28. Called 6/1 for an update nothing. Called 6/4 and was told it would ship within 24/48 hours. Called 6/6 and still had not shipped or were they able to place the order with the company that stocked the polisher. They said it was in stock, but what I found out is they place an order with another company that has in stock. But they had already taken the money and will still be 3 -5 days before i get refunded. Biggest Joke and will never order from them again.
Want to go to one website and find everything your looking for and more? Then try carid. I wanted new wheels and car id had lots of options and even helped me figure out which ones would clear my bakes!
My Order #*******. Let me start by saying I wish I saw these customers reviews on this site about there issues on after market rims I would have taken there advice because EVERYTHING that has been commented is true and I will go one step further to say that there are NO CAR SPECIALTY STORES "SPADE CREATIONS *******380, BIG PAPA'S, TIRE DISCOUNTERS *******100 or SAM'S WHOLESALE CLUB *******016 which are nationally recognized companies and they specialize in rims and tires" that are going to attach spacers on any vehicle "BECAUSE THEY ARE LIABILITY ISSUES". I also want to add that when you call CARID after making a purchase your telephone number automatically comes up so... I've been not only put on EXTREMELY LONG HOLDS, TOLD THAT I WOULD RECEIVE A CALL BACK (that never happens) WITH AN EXPLANATION AS TO WHEN I WOULD RECEIVE ALL I'VE PURCHASED, GIVEN A FAKE TRACKING NUMBER but I've been hung up on multiple times, as soon as CARID sees my number come up on their caller-id. CARid service reps Frank Boyle *******274 ext 8029 or Zoila Olivia "who said that she didn't have an extension" are VERY WELL TRAINED IN BS along with the the rest of their staff. Finally received a call back from a supervisor "Jeremy" at extension 8036 just to put the candles on my go screw yourself cake... sadly I was going to purchase a grill which cost $2000 but I'll take my business after this disaster to another company.
They very helpful with info on the different between brand and options on the item that I purchased to make my decision was easier
I have been wowed by the great customer service experience and knowledge that i have received. I have had a great experience with them and i hope you do too
Blake was amazing when I needed help. He went above and beyond to solve my dilemma and I couldn't be happier with the service
Love buying my stuff from you guys good prices, prompt delivery and also excellent customer service and another thing I like is we Veterans get a discount
I needed to know if the parts I selected were the correct ones. I wanted to avoid the hassle of buying the wrong parts ( not knowing Idid), waiting to recive them, discovering they are the wrong parts then having to ship them back and start all over again. I called CARiD to speak with someone to confirm that the parts I wanted to order were, in deed, correct for my vehicle. I called within a few minutes of their same day shipping deadline. The customer service rep was knowledgeable about the products selected and confirmed I selected the correct ones. By this time it was their same day shipping deadline. The customer service rep was able to include my order in the same day shipment. Also, I received my order within 2 business days.
I will definitely order more merchandise from CARiD, and I definitely recommend them to other friends and family.
Very reasonable prices, fast service, discounts for military and first responders. Was able to get an item i found ordered and a discount for being a volunteer firefighter applied without much effort. Kristy was awesome
Would like to thank the people at CariD fir their amazing customer service. Super friendly and on point. Leah you're awesome. Thanks again. Will be using you again soon and recommend this site to all.
Great customer service. Went out of the way to solve my problem. Would highly recommend and will definately shop with them again.
I was interested in purchasing mats for my Escalade, but was concerned about the proper fit and cutouts. I called and spoke with Edward who assured me that the mats would be compatible with my existing trim. And, if not, then a return would be available. This solidified my decision to purchase from CARiD. I liked the knowledge and customer service. The mats are great.
CarID is amazing, really clean website and super nice customer service, highly recommend! I get all my car parts from carID
When ordering mistakenly got wrong part number in order. After receiving items I realized this and had to make a return, Gia understood everything and was very helpful to make everything right.
Recently had an issue where a tail light broke. Called there customer service line and the gentleman on the phone knew exactly what i was looking for and even placed the order over the phone.
I have had the opportunity to call CARiD recently, the associates I have delt with were both knowledgeable on the products offered but more importantly had a high level of Customer Care, I have worked in the Customer Contact Industry and appreciate good/ excellent customer service when exposed to it, you always hear about poor service, I want to applaud outstanding service when I get it.
Thanks CARiD
I was looking at ordering a truck bed liner and had some questions.
Bryan not only was very helpful but he also gave me an additional discount!
I was very surprised to find a LED HEADLIGHT conversion kit for my 93 Chevy pickup.It was all plug-and-play installed in about 5 minutes. ORDERED OVER THE PHONE ARRIVED 2 DAYS LATER. Great service.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marian,
Please accept my apologies for the wrong product sent to you. I would gladly check this out and offer some compensation. Please email me at [email protected] with your order confirmation number, so I could help you shortly.
Sincerely,
Consumer Relations Team at CARID.com