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CARiD

3.6

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CARiD Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
765
shipping
794
returns
697
quality
681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nebraska
1 review
1 helpful vote
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Great product!
May 5, 2018

I have been buying several parts for my Outback for last four years from CARiD. I have found the price to be very competitive to significantly cheaper and also did price matching when I called in. The support service was very professional also, at every encounter! They do it right!

Date of experience: May 3, 2018
Illinois
2 reviews
0 helpful votes
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After having a great session on chat, I purchase a set (4) new chrome rims for my 2013 CTS Coupe. Also, I got the best deal right here.

Date of experience: May 3, 2018
New Jersey
1 review
0 helpful votes
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They have done so much for me. My first purchase, unfortunately, had the wrong items however they dealt with it professionally and compensated me a small amount for my trouble. I don't expect this happens often, and I have made a couple large purchases since with high hopes! I will always come back to shop with them for my car accessories and parts!

Date of experience: May 3, 2018
Virginia
1 review
1 helpful vote
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Needed a part and needed to know how fast I would get it. Same part was all over the internet, but no idea how long it would take to get. It was a Sunday too, calling was likely not an option. Happened on CARiD and saw a chat button. In 5 minutes I found i would have it in 2 Days, she gave me a link with an order filled out for me and added an additional discount. She also offered if I gave her my order number she would walk it thru and assure I had it on time. Never bought anything so easily on the internet. All the best of a local parts counter, but with longer hours and bigger supply

Date of experience: May 2, 2018
Carid C. — CARiD Rep
over a year old

Dear Brett,

I am sorry to know that something went wrong with your order. Please email me at [email protected] with your concern, so I could correct the situation.

Sincerely,
Consumer Relations Team at CARID.com

Oregon
2 reviews
0 helpful votes
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Great Products
May 4, 2018

Car ID has all the quality products that I look for and need for my truck and SUV all in one place. Their shipping is extremely fast.

Date of experience: May 2, 2018
Georgia
1 review
0 helpful votes
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I searched all over the real and virtual world to find the perfect seat covers for my van. Because I had some questions, I opted to call CARiD to place my order. The whole process was quick and friendly. I will definitely be a repeat customer!

Date of experience: May 2, 2018
Texas
1 review
0 helpful votes
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I had a question about something online so I called in, they very easily answered my question and simply proceeded my order by phone. I'll do business with again without doubt.

Date of experience: May 2, 2018
Tennessee
1 review
0 helpful votes
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Unlike Amazon that delivers most every product within 2 business day, been waiting almost 2 weeks for set of brake pads, they cannot contact vendor or give me ETA, first and last I will use CARid

Date of experience: May 2, 2018
Carid C. — CARiD Rep
over a year old

Dear Jorge,

I apologize for the shipping delay. Could you please provide me with your order confirmation number at [email protected], so I could check the reason of the delay and offer some compensation for the inconvenience?

Sincerely,
Consumer Relations Team at CARID.com

Texas
1 review
2 helpful votes
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I purchased 2 items from CARID. One item shipped and one was backordered. I immediately cancelled the backordered item. I was told it was canceled and I would be refunded for that item. 8 days later the item showed up and I was never refunded.

Date of experience: May 1, 2018
Carid C. — CARiD Rep
over a year old

Dear Jack,

I am sorry that your order was shipped despite the cancellation. Please allow me an opportunity to check the reason of this and get back to you with some resolution.

Look forward for your reply.

Sincerely,
Consumer Relations Team at CARID.com

Georgia
1 review
1 helpful vote
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Read the other reviews
Back ordered warranty item, 3 months and still not shipped.
Cost of product if high when comparing items on amazon. I bought a replacement for 1/3 price.
Never use CARID again.

Date of experience: May 1, 2018
Carid C. — CARiD Rep
over a year old

Dear Bob,

Please accept my apologies for the inventory mistake. Please specify your order number to me at [email protected], so I could offer some substitution or compensation for the inconvenience.

Sincerely,
Consumer Relations Team at CARID.com

Georgia
1 review
0 helpful votes
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Very Pleased
May 1, 2018

Amazing selection, very competitive pricing and the best customer service I have had a pleasure to talk to recently.

Date of experience: April 30, 2018
California
1 review
1 helpful vote
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Using their simple system I filled out all the correct information for my car. After waiting for my parts, receiving the parts and then finding time to do the install they turned out to be 2 1/2 inches short. Now I have $51 worth of useless parts because I went over their 30 day limit. This is not how you run an online business.

Date of experience: April 30, 2018
Carid C. — CARiD Rep
over a year old

Dear Michael,

It is so frustrating to know that you received not what was ordered. Please email me at [email protected] with your order number. I will check with the manufacturer if some exception can be made here.

Sincerely,
Consumer Relations Team at CARID.com

New York
2 reviews
0 helpful votes
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Incredible site! The ease of use and staff are absolutely incredible. I recommend this to all my friends and family! Will continue to do business with the best car site on the internet! Thanks carid!

Date of experience: April 30, 2018
Georgia
1 review
0 helpful votes
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I bought rixxu seat cover from carid few weeks ago and installed it on my brand new mazda CX-9. Amazing car seat if you are looking for quality craftsmanship and it skin tight fit as well. Keep in mind this is not full covered car seat type. The back end won't be cover in full.

Date of experience: April 30, 2018
New York
2 reviews
2 helpful votes
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I was looking for a set of new wheels Carid was very helpful in finding what i was looking for and they had the best price.

Date of experience: April 30, 2018
Massachusetts
1 review
1 helpful vote
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Literally these people suck. I ordered a aftermarket bumper for my C63 AMG and a month later when they said it supposed to arrive I received an email questioning whether or not I had a C63 or a regular c class are you kidding. If I order something for a specific vehicle, it should be for that vehicle. Then they werent contacting the manufacturer to correct it, they buffered on billing to them delaying it more and then would turn around and lie to me about shipping information and updates. Then when I would contact the manufacturer they would say we havent heard from them in days etc. well fast forward ANOTHER MONTH AND ITS THE WRONG PART AND DOESNT FIT CAUSE THE MANUFACTURER $#*!ED UP. NONE OF THE MOUNTING POINTS ADD UP AND THEY ARE REFUSING FROM GIVING ME MY MONEY BACK. HELLO ATTORNEY GENERAL AND BBB, I hate CARiD with a passion.

Date of experience: April 29, 2018
Carid C. — CARiD Rep
over a year old

Dear Christian,

Please accept my apologies for the fitment issue you had to face with. Let me help you in getting this resolved. My email address is [email protected]. Please email me as soon as possible to discuss possible solutions.

Sincerely,
Consumer Relations Team at CARID.com

Washington
1 review
1 helpful vote
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Great site, excellent customer service and fast delivery. 24 hour chat assistance. Also love the 10% military discount!

Date of experience: April 28, 2018
Washington
2 reviews
5 helpful votes
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The best
August 19, 2020

I am exceptionally pleased with the customer service and the products available through CARiD. Haven't received the part yet but feel confident, if the customer service is an example of what I can expect, I'll be quite satisfied with the quality of the part ordered.

Date of experience: April 28, 2018
Arizona
1 review
0 helpful votes
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Awesome company
April 30, 2018

Awesome company every time I order a part for my vehicle it fits perfect theyre good purchase lighting was perfect everything Ive gotten from them is been awesome thank you for being there for me

Frank maisano

Date of experience: April 27, 2018
New Jersey
1 review
0 helpful votes
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Unbelieable products
April 30, 2018

U can find almost anything you need@ Car ID
The customer service return policy sweet.
I have a customer for a few years now to update my Ford F 150

Date of experience: April 27, 2018

From the business

CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.

Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.

At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.