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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I initially was upset with recieving the wrong products but I have to admit they have been fairly quick to contact me. And after receiving my new spyder headlights, which were in perfect condition, Its definitely harder to be mad. I will definitely give them another shot.
I recently ordered several things for my car mostly to do with lighting, instead of the led strips and rock lights I recieved a seat warmer, am currently on day 3 of the return process and have no clue where I stand on that. I decided to take a closer look at the led headlights i received and they appear to be missing components, still waiting on a reply for that. Still have a couple more items that are either being shipped or processed but I don't have my Hopes set to high that they will get it right
CARID is the ultimate choice for auto parts, accessories, etc. They took great care of me, from Juan to Marge, they've made my shopping experience hassle-free and easy. I've got to say, CARID is run by professionals who care, not only for business, but customer satisfaction. Juan was able to help me price match a competitor's price and hooked me up with an upgrade to ensure my business. I am very happy with the way they run things. Professional staff, fast and easy shipping, and low prices. Received my installation kit 3 days after ordering, now just waiting on my new 18" VERSUS Racing wheels. Thanks CARID!
I will be ordering again from this company they are in no rush to hang up the phone they will make sure all parts are what you need was a pleasure to call them
I recently purchased about 5 products from this company. As I was getting ready to purchase, I searched the web for a coupon code to no avail. So, I decided to call customer service and ask if they had a military discount and to my surprise, they offer 10%. I had the pleasure of speaking with Edward from NJ. He asked me for all the SKU numbers of the items which were easily seen in my checkout cart for each item and repeated back my order. Applied the discount which took off $60! The items were ordered two days ago and have yet to be shipped, but I'm not in a rush so it's okay with me. I would recommend this company again. Edward told me that if I want another discount for further orders to just call back and they could help anytime.
Recently I wanted to buy new lighting for my Passat upgrading the yellow look to Hid the representative that I spoke with was very helpful in completing my order.
I had a question with one of the products I bought and you had great service. I was able to get my product and get my shipping expedited. Car id has a lot of great products and Im glad to keep shopping there. You are able to enter your car model and get specific parts as well as getting universal parts of all different brands. You can also get deals for buying multiple things
CARiD customer service team have a winner's attitude and I appreciate the fact that you take your customers seriously. It is good to know your employees have the capacity to translate price into savings for its ccustomers.
I contacted this company because the duffle bag I bought to store my car cover in broke the first time I used it. Not only to they request that you call them to process a return (which is ridiculous in 2018 that this is not an online option) but then they first offered me a gift card (which I declined) then they asked for photos to prove that the item was damaged. I would have happily sent them the item, providing them the necessary proof of damage. I ultimately decided it was not worth the $10 to pursue this. There are much easier companies to deal with. They will not be getting any of my business again.
Needed to find a chrome lug nut cover for my pickup. Could not find them anywhere in town or on the internet UNTIL I found CARiD's web site. Gave them a call and service expert Jarred confirmed they were the correct caps. Jarred then encouraged me to place my order with him which would fast track the process of shipping the caps to me. I was impressed with Jarred's professionalism and willingness to help.
Awesome website! Awesome prices! Awesome and friendly staff! Will be buying more parts off here soon!
You can always rely on CARiD to have pretty much any part youre ever looking for to customize your ride. No matter what year the vehicle is, they have the part that youre looking for including tons of color customization options. Their website is extremely easy to navigate and whenever you have any issues, customer service answers the phone almost instantly and provide you with the answer youre looking for with ease. The parts are always of great quality and well priced. Theres no reason to go to any other website!
Customer service is great he was very knowledgeable wanted to give me the best price will definitely do business with them again I already have a list of stuff I'm planning to buy from this company great all-around service
On Monday spoke with Goerge about my part
Was delivered to me today Wednesday Great service would recommend them to all my friends
To order there parts from them
No made in China here. Top quality products made in North America and overseas. Kind of like the leevalley of car accessories. Recommended.
Highly recommend this company customer service is great and fast. I got a 25$ gift card on top of everything
Have bought 2 different times Monroe Struts. Best price for the product number for our cars. Fast delivery and parts fit.
Bill Myer Canada
Ordered a set of wheels for my truck was very easy included a full set of free lugnuts. Shipping was very fast could not be any happier
I placed an order, and it didn't look like what the picture looked like when I received it... and without question... just a few pictures to prove my point of view, CARiD customer service took care of the problem immediately. I received a return shipping label from the manufacturer of the product in two days, sent back the product I received for a store credit, and was then given the ability to place another replacement order. Great response time, accurate information and for stating my mind, they provided me with an additional gift certificate for my trouble. What more can you ask for "Automotive Support" for my 2016 Corvette Stingray
This is the best place for car parts online. There cheap and shipping doesn't take long either. Also they will send you a gift certificate for doing reveiws
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexis,
I am sorry to know that the return process was of an inconvenience for you. Please specify your order number at [email protected], so I could work this out.
Sincerely,
Consumer Relations Team at CARID.com