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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I am never disappointed with customer service or the prices that I pay on Carid.com. I love that they honor all types of military service members with a 10% discount on top of their low prices and price matching. I have recommended them to many people and will continue to. I'm a life long customer.
I needed new headlights for my Jetta so I contacted Carid and they suggested a pair in my price range. I asked lots of questions because there being shipped to Canada and I was assured they where. So I ordered them.
They arrive and I payed brokerage fees on my lights which I understood. I open the box and they are not the right ones for my car! Great. So I send them back then a few days later I get an email stating they found the right ones for my car... I asked are you sure, and they replied yes. So I ordered them and when I received them they were the exact same ones I sent back...
Now Ive paid brokerage fees twice and there company policy is not to reimburse for international shipping. Ive argued with them for months and nothing has been resolved.
Dont waste your money with this company
Awesome items and have all met our expectation! I love how all the products have come together and made our lives a little easier!
CARiD is my go-to when ordering parts and extras for my 2018 honda civic. They are efficient and fair on prices. They also offer a military discount which weathertech does not, and if they cannot give you the discount for whatever reason, they will issue you a gift certificate. Great customer service and I order from them for everything. Highly recommend!
I was trying to figure out exactly what rack and pinion is for my 2008 GMC sierra: customer service was very prompt in getting in touch with me and even applied a military discount. This is a fantastic team! My part should be coming in the mail tomorrow and will follow up on a review of it. (Should still be 5 stars since I ordered an AC Delco part)
I have ordered several items from CARID before. Always great service and projects! I do with they shipped things a little faster but its worth the wait!
Great customer service. Even helped me at midnight when I was having trouble with my order. Will recommend!
Quick response to questions and great products! Ordered a Roll - n - Lock for my Toyota Tundra and Coverking seat covers for my Hyundai Sonata. Quality items and super fast shipping.
Every time and everything I have ordered I have been very pleased with. Every product arrived on time and great quality. I will order again and again.
Aside from some incorrect information with shipping and billing I had an excellent customer experience. They shipped and delivered my part in a timely manner. The part arrived in A1 condition. I'll definitely do business again with this company.
I had a self inflicted issue which was resolved quickly and without any pain. I ordered an exhaust and muffler and Carid shipped both without anything to protect it during shipping. Shockingly they both showed up damaged. I have ordered an exhaust from other place for a different vehicle and they packaged it in a fashion to prevent any damage or movement inside the box during transportation. With how much I spent in shipping and handling it should not be that hard for them to package these so that they could be usable but instead have to turn around and pick them back up and resend a replacement. Just a smidge of effort would have been nice.
Dear Brittany,
Please allow me an opportunity to smooth the negative effect from the deal by offering some compensation to you. Please share your order number with me at [email protected].
Sincerely,
Consumer Relations Team at CARID.com
Terrible company to deal with. My pillars showed up dented and customer service is worthless. Waste of 60 bucks
Dear Jon,
I am sorry to know that your items arrive damaged. Please provide me with your order number, so I could file the damage claim for you.
Sincerely,
Consumer Relations Team at CARID.com
I purchased rims and tires from Carid.com when i received them they were damaged i call that same day no answer i finally emailed them after a week of back and forth i receive a email stating that they would refund me a b. S amount of money or if i wanted to file a claim blaming the shipping company which i refuse to do because the damage was clearly caused by them mounting the wheels to the tires, i called customer service they they refused to let me return them or exchange them basically told me I'm stuck with them, i did not pay for used or damaged parts I'm extremely upset i had to go get a quote on repairing a new item this is ridiculous. STAY AWAY BUY ELSE WHERE
Dear Client,
I am truly sorry about the damage to your rims. Could you please specify your order number and send me an email at [email protected], so I could follow up on the situation. Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
It has been a pleasure working with customer service. I talked to Axel regarding nerf bars. Axel went through a number of options for my car and answered all my questions. There was no pressure to purchase and he actually recommended an option that wasn't the most expensive - very impressed.
Awesome customer service and tons of patience. Call center rep took great care of me while searching for the proper gooseneck hitch adapter for my truck. Thanks!
Great service. Fast, easy, friendly, and actually care about the customer. I will order from them again and every chance i get
I contacted CARiD and spoke with Tracy regarding a price match. Although I was not as prepared as I could have been prior to making the call, Tracy took the time and made the effort to validate the information needed to allow me to make the purchase using the price match guarantee. I felt appreciated as a customer. It is uncommon to experience this level of customer service.
Very impressed with the help and The customer service I received very knowledgeable... This is how businesses should be ran
Great company to deal with a little glitch when item arrived damaged, was fixed promptly and efficiently. Will do business again.
Marc W.
Santiago was efficient, professional, and had pride in his care for his customer. I would recommend this company to my friends and family as well as return again in the future.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chad,
Please accept my apologies for the wrong items sent to you. I kindly ask you to sent me an email at [email protected] with your order confirmation number, so I could check this out for you.
Sincerely,
Consumer Relations Team at CARID.com