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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I called and spoke with Marvyn because I need help with a promotion and additional product detail. Marvyn was knowledgeable and a pleasure to speak with. Carid.com has great prices, quality products and excellent customer service!
Thank you for the experience and great customer service brett. I received my product and I am so pleased! Thank you for your great salesman attitude. And the promise to deliver. Great company as well.
I called over the phone to make sure I had the correct part and experienced amazing customer service. Not only did they find the correcr part for my car but offered free 3-day shupping and a discount because they noticed I was a returning customer. You cant beat that!
Got the wrong parts. Carid is blamming it on the Lippert components. Sent pictures to Carid but no one there looks at them. I called again today and was told that Lippert Components is not answering their phone or response to an email. Sounds like the run around. They will take your money with out a problem but has no need to solve a customers problems very fast. If you order something and get it that is good but when something is wrong you lose.
Customer service has been the best service I ever got through the phone. They always provide the best solution to any questions I have. I recommend this site, quality and service beyond my expectations.
Great experience working with multiple customer service reps to make sure I got what I needed. Reps work hard to make sure you are satisfied. Great selection on the website and will be doing business with them again.
So far this has been one of the best experiences when it comes to dealing with car parts! I was unsure of the products fitting my truck, I contacted CARiDs help support and Laura was thorough and had a lot of knowledge concerning the parts I acquired about! I definitely will be using them again!
Very good company to work with and prices are also good. Thank You Carid. My wife loves her wheels and tires.
Ive ordered a lot of parts off this website has great prices a lot of parts and awesome customer service support
I'm shocked to write this but very happy with the turnaround. Customer service contacted me and intervened. They acknowledged the initial break down in communication worked with me to identify, locate, and receive my new exhaust.
I had a deadline for the 19th. Damon came through. Very excited.
I purchased a cat-back muffler. I paid and received notification that it was processed and estimated ship date was 4/4. I never read an indication that it was already back ordered. CarID took my money for the part. If you do the same to a wheel that is out of stock you cant purchase it. I called on 4/5 to find out that the exhaust is on back order and wont go out until 4/19 the earliest.
I paid for a promise of an exhaust. No feedback as to the status and now I have to wait 72 hours for a refund. You should have never taken my money. I would have purchased from someone else and already had the exhaust.
CarID should not accept payment for something you do not have in stock without me knowing and choosing to proceed with purchase. You sold me a product under false pretenses. Copying and pasting this to the BBB.
This company helps with my purchases attitude free and always assists me with any questions about my products. Theyre awesome!
The representative was very knowledgeable and helpful. He is making the process very easy. He also helped me decide on what I really wanted to get.
Well Jon done carid the faceplate looks awesome and thank you to Brittany that took the call and helped my husband get what he wanted
Received great support from Erik, already got a notification that one of my items are ready to be delivered. Will do business again in future.
Always a pleasure doing business with CARiD. I have used them on several occassions and always have excellent customer service and get my parts quickly. Will continue to do business with them and always recommend them to amyone looking for parts!
If you buy it, it's yours. Don't waste your time trying to return anything. I was told the part I bought was installed and the return was rejected. Part was too large and literally did not fit and could not be installed. They didn't care.
Dear Chris,
In case the wrong item was sent by our fault, we should definitely reconsider the situation and accept it back. We always take responsibility for our errors. Please specify your order confirmation number at [email protected], so I could follow up on this.
Sincerely,
Consumer Relations Team at CARID.com
After I placed an order, the manufacturer of a tool caused the tool to be unavailable for some period of time. Aldo was very helpful in getting my order canceled quickly and seamlessly.
Wasnt happy with one of my window deflectors but at CARid, I was greeted with knowledge and courtesy. The tech representative was helpful to get the return done without any hassle, I will continue to shop and recommend CARid
I dealt with an associate named Alpha. He provided great service and his service deserves 5 Stars! However, the reason why this specific review is 3 stars is because the item i ordered was listed as in stock. Unfortunately it was not in stock as the manufacturer (Metra) is waiting for some parts to come in. I was give $25 partial refund for the inconvenience. I do see that other feedbacks state the same previous issues which tells me CarID needs to improve on keep their in-stock items up to date. So to summarize, Alpha get's 5 stars. CarID gets 3 stars rating because the item is not in stock and i had to reschedule my installation
I really enjoy this place I can get everything that I need for my Dodge Nitro and also my husband can get stuff he need for his Ram 1500. Dodge so keep up the good work and love you guys wish you had a little more promotions
Besides that love a good product
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Client,
Please accept my apologies for the wrong parts sent. I kindly ask you to share your order number with me, so I could work this out. My email address is [email protected].
Sincerely,
Consumer Relations Team at CARID.com