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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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First off I made a large order, I paid $856 I believe to be correct. The shocks do not fit my vehicle, the headlights the fog lights the other good to go. When I called in to return a few items so I could decide what else I wanted to get do to the front left being the wrong lift the suspension on the rear end being in incorrect size and wanting to return the LED lights to make further purchases. It was in issue all the sudden there's all these fees that go into it and I'm going to have to pay all the shipping cost. I don't see why anybody would use his company, all I was trying to do was returned them and make another purchase, but was told I'm going to have fees on top of it. Why would I want to be a returning customer to a company to be misled by customer service? This is not a good idea to purchase anything for this business.
I'm a car nut and I try to do any repairs I can, myself. I'm always looking for the best prices with good quality products and CARiD.com is always the first place I look. Their prices are good and, better yet, their service is great. Why try any place else?
I ordered a DVD player from my Honda Pilot. It was shipped right away. I got my package in a timely manner. The DVD player doesnt work the lights will come on, but the screen will not come on. I spoke with someone at CARID they told me to take a video & pictures of the issue & email it to them. Today I received another email stating they need another email or a work order from the technician. Why do they make it so hard to return an item? Your return policy shouldnt be the difficult.
It is easy to order on line and on the phone. The staff is great to deal with and can solve your issues very quickly.
I thought I was gonna waist my time because I didn't know a whole lot about this company,... but it was worth my time.
Excellent service after some hoops I had to go through. Overall, my sale operator Stephen was the best customer service person. He resolved my issue within 15 minutes. Thank You Stephen!
Everything I need is too easy to find here. Not to mention they have military discount which is another reason I shop with them for all of my car needs! Fair and low prices on anything I need. I love this website and I can't wait to make my next purchase with them. Everyone should check this website out you won't be disappointed I promise!
I bought an item from them. I am having fitment issues. Carid is working to resolve my issues. Great communication, excellent customer service and great prices. Oh and yeah. Fast shipping. Thanks Carid!
The shipping is always fast and great customer service! I highly recomend doiong buissnes with these guys,i always get a great product and the customer servive is to notch too!!
The parts arrive (slow shipping) and I unboxed everything. Appears to be correct. I mounted all the running board brackets and applied the running boards. WRONG MOUNTING KIT! Frustrated, I contacted Carid and they were clueless in understanding the issues. Picture and photos sent yet no-one understood the they sent the wrong mounting kit. After 2 hours of phone calls trying to get resolved. I cancelled order and found iBoard on eBay and purchased. Stay away as this foreign driven company is clueless.
I just ordered my products and they will be delivered tomorrow. They deliver your order fast. I have confidence that my products will be what I expected.
The guys at CarID are great. Super fast response time and awesome customer service. Highly recommend.
I found the page by Google search and have found myself returning to the site. It has my car saved so I could look up item only for my auto... I Will referenties my Friends to this site.
I was looking for a front cover mask for my 2013 golf and didnt know which one to chose the customer service rep was very knowledgeable and help me to choose the right one for my vehicle, awesome, very satisfied this my second cover for another vehicle I got from them very satisfied
People great know exactly what I need it for my restoration project would recommend the CARiD com two friends and anyone else whose needs parts for a car great customer service
Good stuff at a good price! I was happy with the double din stereo I bought for my other car a few years back. Now I need one for my new car went back for a double din stereo and wiring, face plate, steering wheel controls,
Customer service Call them on the phone very experienced very helpful bunch of great people hasslefree they helped very much
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Client,
It is a frustrating new for us that you were poorly assisted. Please allow me to check the situation for you and remedy our mistake. I kindly ask you to email me directly at [email protected] with your order number, so could work this out for you.
Sincerely,
Consumer Relations Team at CARID.com