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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I bought a full body kit from CariD and the customer service experience was impressive. Very good staffed. I recommend!
I honestly got Model CUSTOMER Service! I would hire that agent that helped me in a Ny minute for my company and all like her! Blessings in Jesus name!
CarID honors thier price match. They were able to answer all my questions and give me a huge savings for price matching another website's price
They gave an excellent portfolio of products and good customer service. I ordered cover seats for my Pilot and at a great price.
I bought the struts for my car, I have looked every where (included local auto parts) But no one who can not beat the carid.com. It is good service, quality parts and price cheaper than all stores I shopped
Thank you Carid, specially to person who help me Mr. Ariel
Matthew from CARID gave me great customer service, he was very helpful and knowlegable. I will again call CARID and hopefully I will get Matthew again.
Great service and was very helpful and knowledgeable about the products I wanted. I will definitely order through them again.
I have received everything I have ordered without damages, they keep you informed as to when your order will arrive and give you a tracking number so you can follow it.
Will order more from this company!
Been looking for someone online to get good dependable car parts and accessories from and it has been very difficult because no one holds to what they say over the phone well I have to look no further I have found CARID.COM. MY ASSOCIATE WAS ART AND HE WAS VERY THOROUGH AND MADE SURE HE COVERED EVERYTHING AND EVERY POSSIBILITY ON THE PARTS I NEEDED. Definitely a much better experience then dealing with your run-of-the-mill NAPA Auto Parts AutoZone O'Reilly's they are just not up to par compared to carid.com. He double-checked being my car has several different models with the same types of engine and made sure that I was getting the specific part for my specific vehicle again thank Carid.
Jason spencer
Kristy did a great and efficient job helping me out with my online purchase the other day. She was very knowledgeable. I will be purchasing soon.
Great service thanks for the help! Your company always has what I need for my truck and cars. Looking forward to shopping again on my next projects on your website.
CARiD sells a ton of great gear for my subaru at competitive prices. Their staff is knowledgeable and helpful and their shipping is fast! Great company.
After processing my order I was notified by Berlin. She advised this item was currently on back order for a few weeks. She was able to quickly replace my order with a in stock P/N
Great LEDs and it made a huge difference in the car. These lights are pretty awesome for sure and makes a huge difference in the car.
Very knowledgeable staff and Kelvin is the best customer service rep. He helped me in every aspect of my wheel size that fits along with locking lugs and bolts. Great selection and pricing too. Boston Steve..
Knowledgeable, courteous and kind staff. The tech on the phone wirh me knew more about my 2006 Honda Accord than I did. Will definitely be using these guys again!
I ordered a spoiler for my challenger that has the back up camera on it, on their website it showed in detail the back up camera on it and stated that that particular spoiler fit all models so I had it painted got it and there was no hole for the back up camera I called them and they tell me no you have to have that custom made well that's not what the website said so I returned it they refunded me half of my money and kept the other half for the paint all because there website is not truthful what so ever there unprofessional and full of BS! Do not waste your time with these idiots.
At first good service until they messed up my order and over charged my card hundreds of dollars in which I found out later a rep that took my card made several purchases outside of work for dinners lunch's movies gifts etc. once discovered I called them about the charges and sent them the statements for review the charges where traced to an employee yet they take any responcibilty for the theft. I'm currently involved in court preseedings to retrieve my money back.( DO NOT) DO BUISNESS WITH THIS COMPANY!
Dear Rick,
We are shocked by the situation that has happened with you. I am sure all necessary measures were already taken. However, I kindly ask you to provide me with your order confirmation number at [email protected], so I could follow up on this.
Sincerely,
Consumer Relations Team at CARID.com
They mounted and balanced my tire prefect. The after market sensor they do not understand they have to but it in the smart pro tire reader and program it before installing. Now i have to pay $150 to get it done and they only whant to give back $90. Two days to speak to a manager very poor cust service.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jason,
Please accept my apologies for the confusion with the product description. I would gladly check what can be offered to you in this situation. Please email me at [email protected] with your order number.
Sincerely,
Consumer Relations Team at CARID.com