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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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They had everyhave hint I wanted and it was amazing prices. There was no problems with ordering it and it was fast and easy.
I've purchased a number of items from CARID with great results. They have always taken care of any problems promptly and with no questions. Would I recommend their service? ABSOLUTELY!
5 start service. Excellent custumer service, great communication, fast shipping and very competitive prices
When i called they spent quite a bit of time helping me rind the part for my vintage audi... so thats cool
They shipped me the 1 wrong rim out of 4 wouldn't return I ordered another only to find out after waiting over a week they can't get it. Absolutely horrible company with piss poor customer service. DO NOT ORDER FROM THEM GO SOMEWHERE ELSE.
Always find what i need no problem at a affordable cost. Customer service is fast and very helpful if you dont know anything about cars.
WARNING: I ordered 10 brake parts (114.67 + 47.70 shipping = 162.37) I received 5 parts (28.17 + 39.75 shipping) Delivery date changed from a couple days to over a month on undelivered parts. Brake project delayed. Im sticking with Amazon after this lesson. One good order, one disaster order. I gave them 1 extra star for the good order. Decide for yourself.
Dear Kevin,
I apologize for the inventory issue. Could you please provide me with your order number, so I could follow up on the shipment and check the situation?
Sincerely,
Consumer Relations Team at CARID.com
I spent over $616.00 on an air shock for a CLS550. They got the money right away and shipped. It seemed OK so Far. Paid the mechanic to replace and then noticed that it was leaking and the car was down the next morning. I chat, sent emails with receipt, pictures and did not hear anything back for week. Called after a week, was on the phone for 45 minutes and they asked that I have to make a water test and make a video for them!. How can you make a water test on a vertical part under your car unless you drive your car into a pond!. Cutting it short, they did not honor the warranty and the new one that they have sent was worse than the one I had. I think I am going to have my mechanic put the old one back and take the matter with BBB. Do not trust them please.
Dear Symphony,
I would really like to help you in getting this situation resolved. Please share your order number with me at [email protected]. I will check what can we do here.
Sincerely,
Consumer Relations Team at CARID.com
Had a great sales experience with Erik. Top notch went the extra mile to verify fitment when other companies wouldn't. I'd confidently recommend CarID to anyone.
I had a question about a product because I wasnt sure what I needed but the lady ansewered my question and even asked me for preferences and she sent me a link with a product and it was actually what I needed!
Bought a couple thousands of dollars from this site, they respond to one email a day, started this process March 18, here I am April 11, still have wrong products, that don't fit (by the way the website said they would). Had to email them about 10 times before I finally called and they said my emails are just sitting there, never answered. Their counter for all this wait is a $25 gift card, I dont want a gift card, that means i have to buy more $#*! from this place, i just want my products. I have all invoices and live chats with awful customer service saved if you (carid) want to see them. The best thing this company can do now is give me my RIGHT product and as Gordon Ramsey says SHUT IT DOWN
Dear Josh,
I am sorry about wrong items sent. Please email me with your order confirmation number, so I could follow up on this. My email address is [email protected].
Sincerely,
Consumer Relations Team at CARID.com
Really good services and classification of the parts is excellence. Very convenience!
But the website shows the order status that need improve.
I called and spoke with Kay she was very helpful, friendly and very knowledgeable about the product and help me find the perfect third brake light for my 2014 Chevy Silverado.
My orders are always on time, i have never had issues with anything i have ordered from carid. Their customer service is very helpful and willing to go the extra mile to make sure you are happy with your purchase or products. I have recommended them to friends and family and they have said they love carid.
From the beautifully detailed and organized website to great customer service, my recent experience buying everything I need for my 67 mustang convertible has been top notch.
Great customer service so far, helped me with issues on ordering a visor and even gave me a discount when it wasn't even there fault. Order has shipped on time so ive ordered more stuff! No complaints so far just good customer service and lots of coupons! Just check them out CARID.COM
I called into CARID with questions on floor mats and seat covers. Nerlayn was very helpful with fabric plushness, durability, and product availability. None of the customer service representatives were pushy or quick to get a sale, they focused on answering my questions. The seat covers are shipped, and I will be ordering the floor mats soon.
Call or click over to CARiD, they have fast friendly service, great representatives that are ready to help, great prices too
Very pleasant and very soft spoken person went right to the point and making me feel like a customer took care of my problem and I thank her very much
I ordered LED Fog Light conversion kit for our 2018 CRV.
What a difference! Lights LED ' s are better than expected
Thanks CARid!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jonathan,
Please allow us to reconsider the situation and help you with getting the issue resolved. Please specify your order number, so I could check this for you. My email address is [email protected]
Sincerely,
Consumer Relations Team at CARID.com